User manual
UM EN THERMOMARK ROLL
Thermal Transfer Printer for Labels and
Continuous Media
User manual
Thermal Transfer Printer for Labels and Continuous Media
2012-04-13
Designation:
UM EN THERMOMARK ROLL
Version:
03
Order No.:
–
This user manual is valid for:
Designation
THERMOMARK ROLL
THERMOMARK ROLL AR
THERMOMARK ROLL X1
104611_en_03
Order no.
5146477
5146749
5146723
PHOENIX CONTACT
i
3
General terms and conditions of use for technical documentation
Phoenix Contact reserves the right to alter, correct, and/or improve the technical documentation and the products described in the technical documentation at its own discretion and without giving prior notice, insofar as this is reasonable for the user. The
same applies to any technical changes that serve the purpose of technical progress.
The receipt of technical documentation (in particular user documentation) does not
constitute any further duty on the part of Phoenix Contact to furnish information on
modifications to products and/or technical documentation. You are responsible to
verify the suitability and intended use of the products in your specific application, in
particular with regard to observing the applicable standards and regulations. All information made available in the technical data is supplied without any accompanying
guarantee, whether expressly mentioned, implied or tacitly assumed.
In general, the provisions of the current standard Terms and Conditions of
Phoenix Contact apply exclusively, in particular as concerns any warranty liability.
This manual, including all illustrations contained herein, is copyright protected. Any
changes to the contents or the publication of extracts of this document is prohibited.
Phoenix Contact reserves the right to register its own intellectual property rights for
the product identifications of Phoenix Contact products that are used here. Registration of such intellectual property rights by third parties is prohibited.
Other product identifications may be afforded legal protection, even where they may
not be indicated as such.
Internet
How to contact us
Up-to-date information on Phoenix Contact products and our Terms and
Conditions can be found on the Internet at:
www.phoenixcontact.com
Make sure you always use the latest documentation.
It can be downloaded at:
www.phoenixcontact.net/catalog
Subsidiaries
If there are any problems that cannot be solved using the documentation,
please contact your Phoenix Contact subsidiary.
Subsidiary contact information is available at www.phoenixcontact.com.
Published by
PHOENIX CONTACT GmbH & Co. KG
Flachsmarktstraße 8
32825 Blomberg
GERMANY
Should you have any suggestions or recommendations for improvement of
the contents and layout of our manuals, please send your comments to:
tecdoc@phoenixcontact.com
104611_en_03
PHOENIX CONTACT
ii
THERMOMARK ROLL
4
Note on the print media
The result of the print depends essentially on the suitable combination of
material and print ribbon.
NOTE: Use suitable print media
A low-quality ink ribbon can lead to premature wear on the printhead and
result in a poor print image. Use only print media from Phoenix Contact.
You can find suitable print media in the Phoenix Contact catalog.
Change language of Touch Screen
The language of the Touch Screen is set to English by default. To select
a different language, proceed as follows:
iii
•
Touch
to open the menu.
•
Select
then for the settings.
•
With
•
Touch the
•
Use the horizontal arrows to select your language.
•
Confirm your selection with
•
Touch
PHOENIX CONTACT
, you access the regional settings.
symbol.
.
to return to the menu.
104611_en_03
5
Technical data
THERMOMARK ROLL
THERMOMARK ROLL AR
THERMOMARK ROLL X1
Thermal transfer, thermal direct
Thermal transfer, thermal direct
Position
Center
Center
Detection
Label gap, black mark and punchhole mark
Label gap, black mark and punchhole mark
Resolution
Print mode
CPU
Material sensor
Type
Print speed
Print length
300 dpi x 300 dpi
(12 points/mm x 12 points/mm)
32 Bit/400 MHz
Gap sensor
30 mm/s ... 125 mm/s
300 dpi x 300 dpi
(12 points/mm x 12 points/mm)
32 Bit/400 MHz
Gap sensor
30 mm/s ... 125 mm/s
At least 5 mm, maximum 1000 mm
At least 5 mm, maximum 1000 mm
Maximum 152 mm
Maximum 205 mm
Internal core diameter
38.1 mm … 76 mm
38.1 mm ... 76 mm
Length
Maximum 300 m
Maximum 300 m
Internal core diameter
25.4 mm
25.4 mm
USB 2.0, Full speed slave,
Ethernet 10/100Base-T
USB 2.0, Full speed slave,
Ethernet 10/100Base-T
Print width
Print medium
Outside diameter of the roll of labels
Ink ribbon
Outside diameter of the ink ribbon
reel
Ink side
Interfaces
Maximum 104 mm
Maximum 68 mm
Outside
1 x USB master, 500 mA (back side)
Display and Operation
Voltage
Power
Temperature
Maximum 104 mm
Maximum 68 mm
Outside
1 x USB master, 500 mA (back side)
2 x USB master, 100 mA (front side)
Touch display with 160 x 255 pixels,
96.31 mm diagonal
Touch display with 160 x 255 pixels,
96.31 mm diagonal
Maximal 100 W
Maximal 100 W
100 V AC ... 240 V AC, 50/60 Hz, PFC
100 V AC ... 240 V AC, 50/60 Hz, PFC
Operation
+5 °C ... +35 °C
+5 °C ... +35 °C
Transport
-25 °C ... +60 °C
-25 °C ... +60 °C
Bearings
Humidity
0 °C ... +60 °C
0 °C ... +60 °C
Operation
10 % ... 85 %, not condensing
10 % ... 85 %, not condensing
Transport
20 % ... 80 %, not condensing
20 % ... 80 %, not condensing
Bearings
104611_en_03
20 % ... 80 %, not condensing
20 % ... 80 %, not condensing
PHOENIX CONTACT
iv
THERMOMARK ROLL
6
Technical data
Approvals
THERMOMARK ROLL X1
5146477: CE, FCC class A, UL, CB
5146723: CE, FCC class A, UL, CB
189 mm x 320 mm x 253 mm
245 mm x 412 mm x 264 mm
Cutter
THERMOMARK ROLL-CUTTER
THERMOMARK ROLL X1-CUTTER
Media hub
THERMOMARK ROLL-ERH
–
Dimensions (H x D x W)
Weight
Optional extensions
Perforation cutter
v
THERMOMARK ROLL
THERMOMARK ROLL AR
PHOENIX CONTACT
5146749: CE, FCC class A, UL, CB,
S-Mark
3.5 kg
THERMOMARK ROLL-CUTTER/P
5.0 kg
THERMOMARK ROLL X1-CUTTER/P
104611_en_03
Table of Contents
1
1.1
1.2
1.3
1.4
1.5
2
2.1
2.2
2.3
2.3.1
2.3.2
2.3.3
2.4
3
3.1
3.2
3.3
3.4
3.5
3.6
4
4.1
4.2
4.3
5
5.1
5.2
6
6.1
6.2
7
7.1
7.2
7.3
7.4
8
8.1
8.2
9
Introduction.................................................................................................. 8
Product Description......................................................................................................... 8
Instructions...................................................................................................................... 8
Intended Use................................................................................................................... 9
Safety Instructions........................................................................................................... 9
Environment.................................................................................................................. 10
Installation.................................................................................................. 11
Device Overview........................................................................................................... 11
Unpacking and Setting-up the Printer........................................................................... 14
Connecting the Device.................................................................................................. 15
Connecting to the Power Supply............................................................................... 15
Connecting to a Computer via USB.......................................................................... 16
Connecting to a Network via Ethernet...................................................................... 16
Switching on the Device................................................................................................ 17
Touchscreen Display................................................................................. 18
Structure of the Touchscreen Display............................................................................ 18
Operating the Touchscreen Display.............................................................................. 18
Symbols on the Start Display........................................................................................ 18
Printer States................................................................................................................. 19
Configure Ethernet Interface......................................................................................... 20
Perform Test Print.......................................................................................................... 20
Loading Material........................................................................................ 21
Loading Continuous Media from Roll............................................................................ 21
Loading Fanfold Labels................................................................................................. 22
Loading Transfer Ribbon............................................................................................... 23
Option......................................................................................................... 25
Cutter/Perforation Cutter............................................................................................... 25
External Supply Hub .................................................................................................... 26
Printing Operation..................................................................................... 27
Printing in Tear-off Mode............................................................................................... 27
Printing in Cutting Mode................................................................................................ 27
Cleaning...................................................................................................... 28
Cleaning Instructions..................................................................................................... 28
Cleaning the Printhead.................................................................................................. 29
Cleaning or Replacing the Print Roller.......................................................................... 30
Cleaning Cutter/Perforation Cutter and Replace Blades............................................... 31
Fault Correction......................................................................................... 33
Problem Solution........................................................................................................... 33
Error Messages and Fault Correction........................................................................... 34
Licences...................................................................................................... 36
9.1
9.2
9.3
EC Declaration of Conformity........................................................................................ 36
FCC............................................................................................................................... 38
GPL Code Statement.................................................................................................... 38
10
Index............................................................................................................ 39
7
8 1
Introduction
1.1 Product Description
The device is an industrial thermal transfer printer for printing labels and
continuous media.
1.2 Instructions
Important information and instructions in this documentation are designated
as follows:
Danger!
Draws your attention to an exceptionally grave, impending danger
to your health or life.
!
!
i
Indicates a hazardous situation that could lead to injuries or
material damage.
Attention!
Draws attention to possible dangers, material damage or loss of
quality.
Notice!
Gives you tips. They make a working sequence easier or draw
attention to important working processes.
Environment!
Warning!
Gives you tips on protecting the environment.
Handling instruction
Reference to section, position, illustration number or document.
Option (accessories, peripheral equipment, special fittings).
Zeit
Information in the display.
1
Introduction
1.3 Intended Use
• The device is manufactured in accordance with the current technological
status and the recognized safety rules. However, danger to the life and
limb of the user or third parties and/or damage to the device and other
tangible assets can arise during use.
• The device may only be used for its intended purpose and if it is in perfect
working order, and it must be used with regard to safety and dangers as
stated in the operating manual.
• The device printer is intended exclusively for printing suitable materials.
Any other use or use going beyond this shall be regarded as improper use.
The manufacturer/supplier shall not be liable for damage resulting from
unauthorized use; the user shall bear the risk alone.
• Usage for the intended purpose also includes complying with the operating
manual, including the manufacturer‘s maintenance recommendations and
specifications.
i
Notice!
The complete documentation is included in the scope of delivery on
DVD, and can also currently be found in the Internet.
1.4 Safety Instructions
• The device is configured for voltages of 100 to 240 V AC. It only has to be
plugged into a grounded socket.
• Only connect the device to other devices which have a protective low
voltage.
• The device may only be used in a dry environment, do not expose it to
moisture (sprays of water, mists, etc.).
• Do not use the device in an explosive atmosphere.
• Do not use the device close to high-voltage power lines.
• If the device is operated with the cover open, ensure that people‘s
clothing, hair, jewelry etc. do not come into contact with the exposed
rotating parts.
• The device or parts of it can become hot while printing. Do not touch
during operation, and allow to cool down before changing material and
before disassembly.
• Risk of crushing when closing the cover. Touch the cover at the outside
only. Do not reach into the swivel range of the cover.
• Perform only those actions described in this operating manual.
Work going beyond this may only be performed by trained personnel or
service technicians.
• Unauthorized interference with electronic modules or their software can
cause malfunctions.
9
10 1
Introduction
• Other unauthorized work on or modifications to the device can also
endanger operational safety.
• Always have service work done in a qualified workshop, where the
personnel have the technical knowledge and tools required to do the
necessary work.
• There are various warning stickers on the device. They draw your attention
to dangers.
Warning stickers must therefore not be removed, as then you and other
people cannot be aware of dangers and may be injured.
• The maximum sound pressure level is less than 70 dB(A).
Danger!
Danger to life and limb from power supply.
XX Do not open the device casing.
1.5 Environment
Obsolete devices contain valuable recyclable materials that should be sent
for recycling.
XX Send to suitable collection points, separately from residual waste.
The modular construction of the printer enables it to be easily disassembled into its component parts.
XX Send the parts for recycling.
The electronic circuit board of the device is equipped with a lithium battery.
XX Take old batteries to collection boxes in shops or public waste disposal
centers..
2
11
Installation
2.1 Device Overview
1
2
8
3
1
2
3
4
5
6
7
8
Cover
Margin stops
Roll retainer
Ribbon supply hub
Ribbon take-up hub
Belt roller
Print mechanics
Touchscreen display
4
5
6
7
Fig. 1
THERMOMARK ROLL with Tear-off Plate
9 Cutter or Perforation
Cutter
9
Fig. 2
THERMOMARK ROLL with Cutter or Perforation Cutter
12 2
Installation
1
2
8
3
4
1
2
3
4
5
6
7
8
9
Cover
Margin stops
Roll retainer
Ribbon supply hub
Ribbon take-up hub
Belt roller
Print mechanics
Touchscreen display
2 USB master ports
(Imax= 100 mA)
5
9
6
7
Fig. 3
THERMOMARK ROLL X1 with Tear-off Plate
10 Cutter or Perforation
Cutter
10
Fig. 4
THERMOMARK ROLL X1 with Cutter or Perforation Cutter
2
13
Installation
11 12
13
14
15
17
Fig. 5
16
Print Mechanics
11 Label sensor
12 Printhead retainer with
printhead
13 Print roller
14 Guides
15 Knob for adjusting the guides
16 Lever for locking the
printhead
17 Tear-off plate
14 2
Installation
2.2 Unpacking and Setting-up the Printer
XX Lift the label printer out of the box and set it up on a level surface.
XX Check label printer for damage which may have occurred during transport.
XX Check delivery for completeness.
Contents of Delivery:
• Label Printer
• Power Cable Type E+F
• USB Cable
• Operator's Manual
• DVD with application software CLIP PROJECT, driver and documentation
• Transfer ribbon
• Continuous labels on roll
i
Notice!
Please keep the original packaging in case the printer must be
returned.
i
Notice!
When transporting the printer remove the transfer ribbon and media.
!
Attention!
The device and printing materials will be damaged by moisture and
wetness.
XX Set up label printers only in dry locations protected from splash
water.
2
Installation
15
2.3 Connecting the Device
1
2
3
4
1 Power switch
2 USB master ports for
keyboard, scanner, or
memory stick
3 USB full-speed slave port
4 Ethernet 10/100 Base-T
5 Power connection jack
5
Fig. 6
Connections
2.3.1 Connecting to the Power Supply
The printer is equipped with a wide area power unit for a supply voltage of
100 V to 240 V.
1. Check that the device is switched off.
2. Plug the power cable into the power connection jack (5).
3. Plug the power cable into a grounded socket.
16 2
Installation
2.3.2 Connecting to a Computer via USB
!
Attention!
Inadequate or no grounding can cause malfunctions during
operations.
XX Ensure that all computers and cables connected to the label
printer are grounded.
In order to connect the printer to a USB interface a printer driver must be
installed. The adequate driver for your device can be found on the DVD
included in the contents of delivery or on the internet at
www.phoenixcontact.net/catalog.
XX Switch on computer.
XX Terminate all running tasks.
XX Switch on THERMOMARK ROLL.
XX Connect computer with THERMOMARK ROLL using the included USB
cable.
XX Insert DVD with the driver software into the DVD drive.
XX The Windows installation wizard is started automatically.
XX Follow the instructions on the screen.
XX When the error message "Windows logo test failed" appears, still
continue the installation.
After a successful installation an icon for the THERMOMARK ROLL appears
in the windows system directory "Printer".
CLIP PROJECT
Afterwards, configure the THERMOMARK ROLL in the planning and marking
software CLIP PROJECT in the module "Marking".
XX Add the THERMOMARK ROLL as a new printer in CLIP PROJECT
"Marking" under „File... configure output device...“.
2.3.3 Connecting to a Network via Ethernet
The integrated Ethernet interface allows the operation of the printer in a
network. To connect the printer to a network outlet a patch cable with a RJ45
plug for 10Base or 100Base-T is necessary.
!
Attention!
When connecting the printer to the network a shielded cable must
necessarily be used.
XX Connect computer to a printer by a suitable cable.
2
Installation
17
2.4 Switching on the Device
When all connections have been
made:
XX Switch the printer on at the
power switch (1).
The printer performs a system
test, and then shows the system
status READY in the touchscreen display.
1
If an error occurs during the system
test, the symbol
, Critical
fault and type of error are
displayed.
Fig. 7
Power Switch
18 3
Touchscreen Display
3.1 Structure of the Touchscreen Display
The touchscreen display (1) indicates the
current status of the printer and the print job,
indicates faults and shows the printer settings
in the menu.
1
READY
By selecting the buttons on the touchscreen
display (1) settings can be made.
Fig. 8
Touchscreen Display
3.2 Operating the Touchscreen Display
The touchscreen display is operated directly by touch:
• To open a menu or select a menu item lightly touch the corresponding
symbol.
• To scroll in lists slide finger up or down on the display.
3.3 Symbols on the Start Display
Symbol
Status
Function
Ready
To offline menu
Error
Ready
Feeds a blank label
Ready
After the end of a print job,
reprint the last label
Printing
label
Interrupt print job,
printer goes into "Pause" state
Pause
Continue the print job,
printer goes into "Printing label" state
Error
Ready
Delete internal memory,
the last label can no longer be reprinted.
Printing
label
Cancel current print job and delete all print jobs.
Pause
Error
Table 1
Symbols on the Start Display
3
Touchscreen Display
19
3.4 Printer States
State
Display
Ready
Ready and the symbols The printer is in the ready state and
can receive data or print labels.
and
Ready (after
first print)
Ready and the symbols
Printing Label
Label description and
the number of the printed
label in the print job and
the symbols
,
Description
and
and
Pause
Pause
and the symbol
Error
The printer is in the ready state and
can receive data.
The printer is currently processing an
active print job.
Data can be transmitted for a new
print job.
The new print job will start when the
previous one has finished.
The printing process has been interrupted by the operator.
An error has occurred.
Error
and and the type of error,
the label description and
the number of labels still
to be printed
An error occurs during the system
test.
Critical error
Critical fault
XX Switch the printer off and then on
again at the power switch.
Display flashes red
XX Call Service if the fault occurs
persistently.
and the type of error
Power Save
Mode
If the printer is not used for a lengthy
period, it automatically switches to
power save mode.
XX To exit power save mode: Touch
touchscreen display.
Table 2
Printer States
20 3
Touchscreen Display
3.5 Configure Ethernet Interface
The Ethernet interface can be configured under menu item Setup >
Interfaces.
The following parameters are necessary for operating the printer in a network.
Contact your network administrator if required.
• IP address
• Subnet mask
• if necessary gateway
Alternatively, the Ethernet configuration is also available via DHCP server. In
this case, make sure that the transmitted configuration is always the same.
Configure Ethernet interface at the printer
XX Select
.
XX Select Setup.
XX Select Interfaces.
XX Select Ethernet.
XX Select setting options.
XX Select desired setting with } |.
XX Confirm selection with
XX Return to start screen with
3.6 Perform Test Print
XX Select
.
XX Select Test.
XX Select EML.
XX Test print starts.
or cancel selection with
.
.
4
Loading Material
21
4.1 Loading Continuous Media from Roll
1
2
3
4
5
6
7
9
Fig. 9
8
Loading Continuous Media from Roll
1. Turn ring (2) counterclockwise, so that the arrows points to the symbol
and thus release the margin stop (1) from the roll retainer (4).
2. Load label roll (3) on the roll retainer (4) in such a way that the printing
side of the labels is visible from above.
3. Re-mount the margin stop (1) and push against the label roll as far as
possible.
4. Turn ring (2) clockwise, so that the arrow points to the symbol
thus fix the margin stop(1) on the roll retainer (4).
, and
5. Turn lever (8) counterclockwise to open printhead.
6. If the printer is equipped with a cutter or perforation cutter, fold it down.
7. Position guides (5) by turning the knob (7) so that they are several millimeters wider than the material.
8. Position material below the belt roller (6) and guide it through the print unit.
!
Attention!
XX Guide material through the print unit below the label sensor (9).
9. Move guides (3) closely to the edges of the material without clamping the
material.
10. If the printer is equipped with a cutter/perforation cutter, guide material
through the cutter and fold cutter back to the printing unit.
11. Press printhead retainer down and turn lever (8) clockwise to lock the
printhead.
22 4
Loading Material
4.2 Loading Fanfold Labels
1
2
3
4
5
6
7
Fig. 10
Loading Fanfold Labels
1. Position label stack (1) behind the printer.
2. Guide material below the roll retainer (2) to the printing unit. Ensure that
the printing side of the labels is visible from above.
3. Turn lever (6) counterclockwise to open printhead.
4. If the printer is equipped with a cutter or perforation cutter, fold it down.
5. Position guides (3) by turning the knob (5) so that they are several millimeters wider than the material.
6. Position material below the belt roller (4) and guide it through the print unit.
!
Attention!
XX Guide material through the print unit below the label sensor (7).
7. Move guides (3) closely to the edges of the material without clamping the
material.
8. If the printer is equipped with a cutter/perforation cutter, guide material
through the cutter and fold cutter back to the printing unit.
9. Press printhead retainer down and turn lever (6) clockwise to lock the
printhead.
4
23
Loading Material
4.3 Loading Transfer Ribbon
1 2 3
4 5 1
1
A
7
C
6
Fig. 11 Transfer Ribbon Feed Path
i
B
B
Fig. 12 Guide Adjustment
Notice!
With direct thermal printing, do not load a transfer ribbon; if one has
already been loaded, remove it.
1. Clean the printhead before loading the transfer ribbon ( 7.2 on page 28).
2. Turn lever (6) counterclockwise to open the printhead.
3. Set guide (1) on both hubs to the correct transfer ribbon width (Fig. 12):
• Hold hub and unlock guide (1) by turning it in direction A.
• Slide guide in direction B and adjust guide to ribbon width using the
scale.
• Hold hub and lock guide by turning it in direction C.
4. Load transfer ribbon (4) on the hub (5) until it reaches the guide in a way
that the color coating of the ribbon faces the opposite side of the printhead
after being loaded.
i
Notice!
To wind the ribbon a ribbon core (3) is needed that must be at least
equal in width to the supply ribbon.
XX When changing the transfer ribbon use the empty supply ribbon
core for winding the next ribbon.
5. Adjust position of the guide on the take-up hub to the width of the ribbon
core (3) and push ribbon core on the take-up hub (2).
6. Guide transfer ribbon though the printing unit as shown in Fig. 9.
!
Attention!
XX Guide transfer ribbon over the label sensor (7).
24 4
Loading Material
7. Secure starting end of the transfer ribbon to the ribbon core (3) using
adhesive tape. Ensure counterclockwise rotation direction of the transfer
ribbon take-up hub.
8. Turn transfer ribbon take-up hub (2) counterclockwise to smooth out the
feed path of the transfer ribbon.
9. Press printhead down and turn lever (6) clockwise to lock printhead.
5
Option
25
5.1 Cutter/Perforation Cutter
As an option a cutter (THERMOMARK ROLL-CUTTER, Art.-No.: 5146422,
THERMOMARK ROLL-CUTTER X1, Art.-No.: 5146765), with which labels
can be cut automatically is available. This cutter is also suitable for cutting
endless labels.
For marking sleeves a perforation cutter (THERMOMARK ROLL-CUTTER/P,
Art.-No.: 5146435, THERMOMARK ROLL-CUTTER/P X1, Art.-No.: 5146766)
is available.
Dismount Tear-Off Plate
1.
1
5
4
2
2.
1
3
Fig. 13
3
Dismount tear-off plate
1. Fold down cover (3) with tear-off plate (2) until the slot (4) at the latch-hook
(5) is visible.
2. Lift cover (3) from the retainer (1).
Mount Cutter/Perforation Cutter
10
9
6
8
6
Fig. 14
7
Mount cutter/perforation cutter
3. First, put the latch-hook (10) of the cutter with the slot (9) into the guiding
of the retainer (7).
4. Push cutter (6) down into the retainers (8) .
5. Fold up cutter (6) until it snaps in at both sides of the retainer (7).
26 5
Option
5.2 External Supply Hub
As an option an external supply hub (THERMOMARK ROLL-ERH, Art.-No.:
5146448), with which media rolls with bigger diameters can be processed is
available.
1
2
3
4
5
7
Fig. 15
6
Load Material to External Supply Hub
Mount External Supply Hub
1. Position External supply hub behind the printer.
2. Lift printer slightly and position ground plate (7) on both hooks (6) of the
external supply hub.
Load Material
1. Turn ring (2), so that the arrows points to the symbol
the margin stop (1) from the roll retainer (3).
, and thus release
2. Load label roll (4) on the roll retainer (3) in such a way that the printing
side of the labels is visible from above.
3. Re-mount the margin stop (1) and push against the label roll as far as
possible.
4. Turn ring (2) clockwise, so that the arrow points to the symbol
fix the margin stop (1) on the roll retainer (3).
, and thus
5. Adjust guide (5) of the printer to the material width.
6. Guide material over roll retainer of the printer and load into printing unit
( 4.1 on page 21).
6
Printing Operation
!
Attention!
Printhead damage caused by improper handling!
XX Do not touch the underside of the printhead with the fingers or
sharp objects.
XX Ensure that the labels are clean.
The printer is ready for operation when all connections have been made and
labels and the transfer ribbon have been loaded.
6.1 Printing in Tear-off Mode
After printing the label is torn-off manually. For this the printer is equipped with
a tear-off plate.
6.2 Printing in Cutting Mode
The printer version with cutter or perforation cutter is used to cut off or
perforate labels and endless material automatically after printing.
i
Notice!
The cutting mode must be activated in the software.
27
28 7
Cleaning
7.1 Cleaning Instructions
Danger!
Risk of death via electric shock!
XX Disconnect the printer from the power supply before performing
any maintenance work.
It is important to clean the thermal printhead regularly. This guarantees a
consistently good printed image and reduces wear of the printhead.
!
Attention!
The printer can be damaged by aggressive cleansers.
XX Do not use abrasive cleaners or solvents for cleaning the
external surfaces or modules.
XX Remove dust and paper fluff from the print area with a soft brush or
vacuum cleaner.
XX The cover of the printer can be cleaned with a standard cleanser.
7
29
Cleaning
7.2 Cleaning the Printhead
Cleaning intervals:
direct thermal printing
- every media roll change
thermal transfer printing
- every ribbon roll change
Substances may accumulate on the printhead during printing and adversely
affect printing.
!
Attention!
Printhead can be damaged!
XX Do not use sharp or hard objects to clean the printhead.
XX Do not touch protective glass layer of the printhead.
!
Attention!
Risk of injury from the hot printhead line.
XX Ensure that the printhead has cooled down before starting
cleaning.
1
Fig. 16
Printhead Line
1. Lift the printhead.
2. Remove labels and transfer ribbon from the printer.
3. Clean printhead line (1) with rubbing alcohol and a soft cloth.
4. Allow printhead to dry for 2–3 minutes before commissioning the printer.
30 7
Cleaning
7.3 Cleaning or Replacing the Print Roller
Accumulations of dirt on the print roller may impair the media transport and
the print quality.
!
i
Attention!
Damage of the print roller.
XX Do not use sharp objects (knives, screwdrivers, etc.) to clean
the printhead.
Notice!
When large amounts of narrow and thick media (10 mm profiles,
narrow endless shrink sleeve) are used, the print roller might be
deformed and a result in a worsened printing for labels.
After approximately 24 h the deformation will disappear.
For these applications two separate print rollers should be used for
different labels.
1
2
3
Fig. 17
5
4
3
Print Roller
1. Turn lever (2) counterclockwise to open printhead.
2. Remove material and transfer ribbon from the printer.
3. Fold down cover (5) with tear-off plate, cutter or perforation cutter.
4. Lift print roller (4) from its retainers (3).
5. Remove deposits with roller cleaner and a soft cloth, or replace it if the
roller appears damaged.
6. Push roller with bearings (1) into the retainer (3) until they click into place.
7. Fold up cover (5) with tear-off plate, cutter or perforation cutter.
7
Cleaning
7.4 Cleaning Cutter/Perforation Cutter and Replace Blades
Warning!
!
XX Disconnect printer from electrical outlet to prevent accidental
blade movement.
Warning!
!
Risk of injury! The cutter blades are sharp!
Notice!
When cutting through the label material instead of the label gap
remains of adhesive may accumulate on the blades. If operating in
backfeed mode, such remains of adhesive may be deposited on the
drive roller as well.
i
XX Clean the drive roller and the cutter blades often.
1
2
3
4
Fig. 18
Dismount Cutter
1. Fold down cutter.
2. Push release push button (1) and lift blade unit (3) from the cover (4).
3. If the blades are only slightly dirty it is sufficient to clean them with a soft
cloth and continue with point 5.
31
32 7
Cleaning
5
6
7
8
9
10
5
7
8
11
Fig. 19 Replace Blades
12 13
Fig. 20 Springs
4. If the blades are very dirty with residues of adhesive or if they are worn,
change blades:
XX Turn shaft (6) clockwise using a torx wrench TX10 until the gear racks
(7) cannot engage anymore.
XX Pull upper blade (9) out of the guides (8).
XX Take out lower blade (10).
XX Remove deposits on the blades with label remover and a soft cloth.
XX If necessary, replace blades.
XX Push lower blade down into the guides (11).
XX If necessary, put springs (12) back into spring retainers (13).
XX To re-mount the upper blade push lower blade down on the cover and
push upper blade into the guide until the gear racks (7) can engage
with the gear wheels (5).
XX Turn shaft (6) counterclockwise using a torx wrench TX10 until the
blade reaches the upper limit.
5. Fit blade unit (3) according to Fig. 16 into the axes (2) and fold it towards
the cover (4) until it snaps in.
6. Fold cutter/perforation cutter up to the print unit.
8
Fault Correction
33
8.1 Problem Solution
Problem
Cause
Remedy
Print image has smears or
voids
Printhead is dirty
Clean the printhead
7.2 on page 28
Print roller is dirty
Clean the print roller
7.3 on page 30
Print roller is worn/
damaged
Change the print roller
7.3 on page 30
Transfer ribbon inserted
incorrectly
Check transfer ribbon
feed path and orientation
of the coated side and
correct if necessary.
Printer transports labels but
does not print them.
Clean the printhead
7.2 on page 28
Table 3
Problem Solution
34 8
Fault Correction
8.2 Error Messages and Fault Correction
Error message
Out of
ribbon
Cause
Device not
conn.
Programming addresses a
non-existent optional device
No label
found
There are labels missing on
the label material
Remedy
Out of transfer ribbon
Insert new transfer ribbon.
Transfer ribbon melted during Cancel current print job.
Change the heat level via
printing
software.
Clean the printhead 7.2 on
page 28
Load transfer ribbon
Restart print job.
Cancel current print job.
The printer is loaded with
Set software to direct thermal
thermal labels, but the
printing.
software is set to transfer
Restart print job.
printing
Either connect this optional
device or correct the
programming.
Press
repeatedly until
printer recognizes the next label
on the material.
The label format as set in the Cancel current print job.
software does not correspond Change the label format set in
with the real label format
the software.
Restart print job.
Printer is loaded with
continuous paper, but the
software is set on labels
Cancel current print job.
Change the label format set in
the software.
Restart the print job.
Printhead not locked
Lock printhead.
Head too hot
Printhead is overheated
Material too
thick
Material too thick or hard,
cutter does not cut through
material but can return to
initial position.
After pausing the print job will
be continued automatically.
If the fault recurs repeatedly,
reduce the heat level or the print
speed via software.
Cancel print job.
Check material.
Head open
8
Fault Correction
35
Error message
Cause
Remedy
Cutter
blocked
Cutter cannot return into its
home position and stays in
an undefined position
Material too thick or hard,
cutter does not cut through
material but can return to
initial position.
Switch off the printer. Remove
material. Switch on the printer.
Restart print job.
Check material
No cutter function
Switch the printer off and then
on.
If error recurs call service.
Network
Error
e.g. No DHCP server, no
link, no SMTP server, no
Timeserver
Please contact your network
administrator.
Out of paper
Out of label roll
Load labels.
Error in the paper feed,
Material is not positioned
under the label sensor.
Check paper feed.
Protocol
error
Printer has received an
unknown or invalid command
from the computer, e.g.
the command to perform a
cut although a cutter is not
mounted
to skip the
Select
command or
select
job.
to cancel the print
Buffer
overflow
The input buffer memory is
full and the computer is still
transmitting data.
Use data transmission via
protocol (preferably RTS/CTS).
Memory
overflow
Current print job contains
too much information, e.g.
selected font, large graphics
Cancel current print job.
Reduce amount of data to be
printed.
System Error
e.g. FPGA defective, invalid
setup, voltage error
Switch the printer off and then
on. Please note error details
shown on the display.
If error recurs call service.
Table 5
Error Messages and Fault Correction
36 9
Licences
9.1 EC Declaration of Conformity
9
Licences
37
38 9
Licences
9.2 FCC
NOTE : This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial
environment. The equipment generates, uses, and can radiate radio
frequency and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user may be required to correct
the interference at his own expense.
9.3 GPL Code Statement
This product includes software code developed by third parties,
including software code subject to the GNU General Public License
("GPL") or GNU Lesser General Public License ("LGPL"). As applicable,
the terms of the GPL and LGPL, and information on obtaining access to
the GPL Code and LGPL Code used in this product, are available to you
at:
http://www.phoenixcontact.net/catalog
under the description of the printer.
The GPL Code and LGPL Code used in this product is distributed
WITHOUT ANY WARRANTY and is subject to the copyrights of one or
more authors. For details ,see the GPL Code and the LGPL Code for this
product and the terms of the GPL and LGPL.
Written Offer to GPL Source Code:
Whereas such specific license terms entitle you to the source code of
such software, PHOENIX CONTACT will provide upon written request via
email and/or traditional paper mail the applicable GPL source code files
via CD-ROM for a nominal cost to cover shipping and media charges as
allowed under the GPL and LGPL.
Please direct all inquiries to:
PHOENIX CONTACT GmbH & Co. KG
Flachsmarktstraße 8
32825 Blomberg
DEUTSCHLAND
10 Index
39
C
R
Cleaning
Printhead......................29
Print Roller...................30
Connecting.........................15
Recycling............................10
Contents of Delivery...........14
Service Work......................10
Critical error........................19
D
Device Overview................ 11
E
Environment.......................10
Error
Correction.....................34
Messages.....................34
State.............................19
I
Important information...........8
Instructions...........................8
Intended Use........................9
L
Lithium Battery...................10
Loading Continuous Media
from Roll.............................21
Loading Fanfold Labels......22
Loading Material.................21
M
Margin stops................. 11, 12
Modifications......................10
P
Pause.................................19
Power Supply.....................15
Printer States......................19
Printhead
Cleaning.......................29
Damage........................27
Problem Solution................33
S
Safety Instructions................9
Setting-up...........................14
Supply Voltage...................15
Switching on the Device.....17
Symbols..............................18
T
Tear-off Mode.....................27
Touchscreen Display..........18
U
Unpacking..........................14
W
Warning Stickers................10
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