Serial Device Servers
USER MANUAL
Serial Device Servers
Advantech B+B SmartWorx - Americas
707 Dayton Road
Ottawa, IL 61350 USA
Phone (815) 433-5100
Fax (815) 433-5105
Advantech B+B SmartWorx - European Headquarters
Westlink Commercial Park
Oranmore, Co. Galway, Ireland
Phone +353 91-792444
Fax +353 91-792445
www.advantech-bb.com
support@advantech-bb.com
Documentation Number: 710-11479-00_DSE100D_ESE100D_ESE400D_2417m
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Serial Device Servers
Table of Contents
Introduction ----------------------------------------------------------------------------------------------------------------------- 4
Understanding How Virtual Communication Ports Work ---------------------------------------------------------- 5
Understanding MAC and IP Addresses and Port Numbers ------------------------------------------------- 5
Identifying Operating Modes ---------------------------------------------------------------------------------------- 6
Identifying B+B SmartWorx’s Serial Device Servers --------------------------------------------------------------- 7
System Requirements ----------------------------------------------------------------------------------------------------- 7
Features ----------------------------------------------------------------------------------------------------------------------- 7
Protocol Support ------------------------------------------------------------------------------------------------------- 8
TCP Socket Services – IntelliSock™ ----------------------------------------------------------------------------- 8
Getting Started --------------------------------------------------------------------------------------------------------------- 9
Unpacking Your Serial Device Server ---------------------------------------------------------------------------- 9
Identifying Parts ------------------------------------------------------------------------------------------------------- 10
Understanding LED Codes ----------------------------------------------------------------------------------------- 11
Locating Serial and Network Ports ------------------------------------------------------------------------------- 12
Making Connections ------------------------------------------------------------------------------------------------------------ 15
Installing the Device Drivers -------------------------------------------------------------------------------------------------- 16
Win NT Device Manager ------------------------------------------------------------------------------------------------- 28
Win NT – Changing Port Numbers ------------------------------------------------------------------------------- 28
Uninstalling Your Serial Device Server ------------------------------------------------------------------------------- 29
Uninstalling from Windows XP/2000 ----------------------------------------------------------------------------- 29
Uninstalling from Windows NT4 ----------------------------------------------------------------------------------- 29
Alternative Installation Steps -------------------------------------------------------------------------------------------- 30
Configuring the Serial Device Server Using the Web Interface ------------------------------------------------------ 44
Setting TCP/IP (LAN) Parameters -------------------------------------------------------------------------------- 46
Setting SNMP parameters ------------------------------------------------------------------------------------------ 50
Viewing the serial port parameters------------------------------------------------------------------------------------- 53
Setting serial port parameters ------------------------------------------------------------------------------------------- 53
Setting Normal operating mode parameters ------------------------------------------------------------------- 53
Setting Tunneling operating mode parameters ---------------------------------------------------------------- 56
Setting Raw TCP Operating Mode Parameters --------------------------------------------------------------- 59
Setting Auto TCP Operating Mode Parameters --------------------------------------------------------------- 62
Setting Raw UDP Operating Mode Parameters --------------------------------------------------------------- 66
Running Diagnostic Tests ------------------------------------------------------------------------------------------------ 70
Using the Port Status screen--------------------------------------------------------------------------------------- 70
Running the Ping test ------------------------------------------------------------------------------------------------ 70
Checking wireless status -------------------------------------------------------------------------------------------- 71
Performing Administrative Functions ---------------------------------------------------------------------------------- 72
Managing Users ------------------------------------------------------------------------------------------------------- 72
Giving the Serial Device Server a Descriptive Name -------------------------------------------------------- 74
Upgrading Firmware ------------------------------------------------------------------------------------------------- 74
Troubleshooting and Maintaining a Serial Device Server ------------------------------------------------------------- 76
Troubleshooting a Serial Device Server ------------------------------------------------------------------------------ 76
Maintaining a Serial Device Server ------------------------------------------------------------------------------------ 79
Operating Conditions ------------------------------------------------------------------------------------------------ 79
Handling the Serial Device Server -------------------------------------------------------------------------------- 79
Moving the Serial Device Server ---------------------------------------------------------------------------------- 79
Cleaning the Serial Device Server -------------------------------------------------------------------------------- 79
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Serial Device Servers
Servicing the Serial Device Server ------------------------------------------------------------------------------- 79
Appendix A ------------------------------------------------------------------------------------------------------------------------ 80
Specifications --------------------------------------------------------------------------------------------------------------- 80
Appendix B ------------------------------------------------------------------------------------------------------------------------ 84
Declaration of Conformity ------------------------------------------------------------------------------------------------ 84
Appendix C ------------------------------------------------------------------------------------------------------------------------ 86
Warranty information ------------------------------------------------------------------------------------------------------ 86
Figures
Figure 1 – Connectors and Indicators ......................................................................................................... 10
Figure 2 - DB9 pinouts ................................................................................................................................ 12
Figure 3 - RJ45 Pinouts (DB9 to RJ45 adapter) ......................................................................................... 13
Figure 4 - RJ45 Ethernet Port Pinout .......................................................................................................... 14
Figure 5 - Connecting a serial device server to a serial device .................................................................. 15
Figure 6 - Main Menu screen ...................................................................................................................... 16
Figure 7 - Welcome screen ......................................................................................................................... 17
Figure 8 - Prepare to Install screen ............................................................................................................. 17
Figure 9 - Search network for Serial device server(s) screen..................................................................... 18
Figure 10 - Where is the Serial Device Server Attached screen ................................................................ 19
Figure 11 - Network Connectivity Test screen ............................................................................................ 20
Figure 12 - Retrieving Unit Configuration pop-up box ................................................................................ 20
Figure 13 - TCP/IP Network Configuration Parameters screen .................................................................. 21
Figure 14 - Internet Protocol (TCP/IP) Properties dialog box ..................................................................... 22
Figure 15 - Restart confirmation pop-up box .............................................................................................. 23
Figure 16 - Information pop-up box ............................................................................................................. 23
Figure 17 - TCP/IP Network Configuration Parameters screen .................................................................. 24
Figure 18 - Rerun network connectivity test pop-up box ............................................................................ 24
Figure 19 - Network Connectivity Test screen ............................................................................................ 25
Figure 20 - Retrieving Unit Configuration pop-up box ................................................................................ 25
Figure 21 - TCP/IP Network Configuration Parameters screen .................................................................. 26
Figure 22 - Install the Device Drivers screen .............................................................................................. 26
Figure 23 - Installation Complete screen .................................................................................................... 27
Figure 24 - Reconfigure the Serial Device Server screen .......................................................................... 30
Figure 25 - Serial Device Server is Configured for a Remote Subnet ........................................................ 31
Figure 26 - Internet Protocol (TCP/IP) Properties dialog box ..................................................................... 32
Figure 27 - Restart confirmation pop-up box .............................................................................................. 33
Figure 29 - TCP/IP Network Configuration Parameters screen .................................................................. 34
Figure 31 - Rerun network connectivity test pop-up box ............................................................................ 34
Figure 40 - Specify IP Address screen ....................................................................................................... 42
Figure 43 - Network Setup screen .............................................................................................................. 46
Figure 44 - IP Address Successful screen .................................................................................................. 49
Figure 45 - Remote Reset screen ............................................................................................................... 50
Figure 46 - serial device server is now resetting screen ............................................................................. 50
Figure 47 - SNMP Setup screen ................................................................................................................. 51
Figure 48 - SNMP Address Update Successful screen .............................................................................. 52
Figure 49 - Remote Reset screen ............................................................................................................... 52
Figure 50 - serial device server is now resetting screen ............................................................................. 52
Figure 51 - Serial Port Status screen .......................................................................................................... 53
Figure 52 - Serial Port Setup screen for Normal mode ............................................................................... 54
Figure 53 - Serial Port Setup screen for Tunneling mode .......................................................................... 57
Figure 54 - Serial Port Setup screen for Raw TCP mode ........................................................................... 60
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Serial Device Servers
Figure 55 - Serial Port Setup Screen for Auto TCP Mode .......................................................................... 63
Figure 56 - Serial Port Setup screen for Raw UDP mode .......................................................................... 67
Figure 57 - Port Status screen .................................................................................................................... 70
Figure 58 - Ping Test screen ....................................................................................................................... 70
Figure 59 - Ping results screen ................................................................................................................... 71
Figure 60 – Wireless Status screen ............................................................................................................ 71
Figure 61 - Show Users screen .................................................................................................................. 72
Figure 62 - Add/Del Users screen ............................................................................................................... 72
Figure 63 - Network confirmation prompt.................................................................................................... 73
Figure 64 - Add/Del Users screen ............................................................................................................... 73
Figure 65 - Show Users screen .................................................................................................................. 74
Figure 66 - Set Descriptive Name screen ................................................................................................... 74
Figure 67 - Firmware Upgrade screen ........................................................................................................ 75
Figure 68 - Remote Reset ........................................................................................................................... 75
Tables
Table 1 - Serial Device Server Models ......................................................................................................... 7
Table 2 - Serial Device Server LED Codes ................................................................................................. 11
Table 3 - RS-232 Signals on DB9 connector .............................................................................................. 12
Table 4 - RS-422/485 Signals on DB9 Connector ...................................................................................... 12
Table 5 - RS-232 Signals on RJ45 Connector (DB9 to RJ45 adapter) ...................................................... 13
Table 6 - RS-422/485 Signals on RJ45 Connector (DB9 to RJ45 adapter) ............................................... 13
Table 7 - RJ45 Ethernet Port Signals ......................................................................................................... 14
Table 8 - Class A, B, and C address masks ............................................................................................... 47
Table 9 - Complete list of address masks ................................................................................................... 47
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Serial Device Servers
Introduction
B+B SmartWorx’s line of Serial device servers is designed to networkenable any device currently using RS-232 or RS-422/485 serial
communications protocols. These Device Servers provide industryleading hardware and user-friendly software to make connecting your
serial devices to an Ethernet network a surprisingly simple process.
There are many reasons to network your serial devices using a B+B
SmartWorx Device Server, such as:
Note: For online technical
support, see B+B SmartWorx’s
Website.
Typical Scenario:
You have a serial device that is
operated by a PC. The
application software on the PC
“talks” to the serial device using
COM port 3. Unfortunately,
anyone who wants to
communicate with that device
must come to the local PC. This
can be very time consuming if
the serial device is located in a
remote area, and expensive if
you need a PC for every serial
device.
A Device Server eliminates the
need for a local PC and allows
anyone with the proper
application software, the B+B
SmartWorx Device Server
drivers, and authorized access
to the network, to communicate
with the serial device.
Remote support – support personnel can diagnose and repair many
problems by communicating with your serial devices via the Internet
or Intranet.
Remote management – install new firmware or software upgrades on
your serial devices without physically removing them from service.
Efficient communications – instead of having one device
communicating with one computer, your device can communicate
with any computer on the network.
Lower cost of ownership – no need to upgrade serial devices to
newer, costlier versions containing built-in Ethernet interfaces – if
such an upgrade is even available.
Extended service life of software – your existing software can be
used to communicate with the serial device as if connected to a local
COM port; the network connection is “invisible” to the application.
After following the simple steps to attach your network and serial devices
to the appropriate connectors on the Serial device server, you’ll need just
a few more minutes to install the driver. You’ll then be able to
communicate with the serial device via its own application software and
with the serial device server using a Web browser.
To network-enable a serial device, plug it into the serial port located on
the Device Server. Plug in the network Ethernet cable and power source,
and load the B+B SmartWorx device drivers onto a host PC anywhere on
the network using the instructions provided. The B+B SmartWorx device
drivers will install the serial device server’s serial ports as if they were
additional local COM ports in Windows. Simply change the settings in the
serial device’s application software to look for the serial device on the
new COM port. It’s that easy!
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Serial Device Servers
Understanding How Virtual Communication Ports Work
Note: B+B SmartWorx Device
Server technology now allows
access to individual serial
devices by anyone with access
to the network on which they are
installed.
Note: Anyone with a PC can
connect to the serial device over
the network just as though the
two devices were directly
connected.
Note: A protocol is a set of rules
that notifies a transmitting
device and a receiving device
that the other is present and
ready to exchange information,
when the exchange is complete,
and whether it was successful.
Single-port Device Servers allow you to network individual serial devices
such as printers, simple terminals, or medical monitoring equipment that
were previously accessible only via a direct link.
According to Dataquest, a Device Server is a “specialized network-based
hardware device designed to perform a single or specialized set of
functions with client access independent of any operating system or
proprietary protocol.” In terms of your new serial device server, this
means that you can connect any serial device to your network by
connecting the serial device to a serial port on your serial device server
and connecting the Ethernet port on your serial device server to your
network.
The serial device server, once it has been correctly configured, makes
accessing a single serial device such as a time clock from your network
a transparent operation. This means that a PC can perform all the
operations in the same way it would if the serial device were plugged
directly into its serial port.
A network connection allows operation of serial devices at much greater
distances than can be accomplished with a direct serial connection. Your
serial device server uses the TCP/IP protocol suite for network
communications. This means that communication through a serial device
server can actually be more reliable than communication over long serial
lines, which lacks the advanced error checking built into TCP/IP.
Another benefit of accessing a serial device through a serial device
server is that you can monitor and manage the device remotely, even
from across the world, if you have authorization and the network
connection is to the Internet.
Understanding MAC and IP Addresses and Port Numbers
Identifying the Ethernet (MAC) Address
Note: You can find the unit’s
Ethernet (MAC) address on the
product information label
located on the bottom of the
unit.
Ethernet address, hardware address, and MAC address are all
equivalent names for a device’s unique network address. In the case of a
serial device server, the first three bytes identify the unit as a B+B
SmartWorx product. The last three bytes are unique to each unit and are
assigned when the unit is released from production. Colons separate the
bytes. The following is an example of a serial device server Ethernet
(MAC) address:
00:0B:28:12:34:56
Assigning an IP Address
B+B SmartWorx
product
Unique
Every device that communicates over the Internet must have a unique IP
address. You can assign an IP address to your serial device server by
either of two methods:
Through the installation Wizard for initial configuration.
Through the web interface for reconfiguration and maintenance.
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Serial Device Servers
Using Port Numbers
Note: You can think of the IP
address as a telephone number
and the port number as a
telephone extension.
Note: This information is useful
for firewall configuration.
In order for devices to communicate via a TCP connection or a UDP
datagram, they must know each other’s IP address and port number.
The serial device server driver automatically sets the unit’s port number
for you.
A specific port number identifies each serial device server serial port. An
serial device server assigns a port number of 5000 to the first port and
then increments the port number sequentially for each subsequent serial
port. Serial device server drivers must see the first port as IP address:
5000.
Identifying Operating Modes
Normal, Tunneling, Raw TCP, Auto TCP, and Raw UDP are all different
schemes to make a serial connection across a network using one or more
Serial device servers.
Normal Mode
Note: Normal is the standard
connection mode for a serial
device server.
If you use B+B SmartWorx’s virtual COM port drivers or the IntelliSock™
SDK (see TCP socket services – IntelliSock™),.You should use the
Normal mode to make your network connections. Normal mode is used
in the vast majority of applications. Unless you are certain that you need
to use a different mode, go ahead and configure your serial device
server in Normal mode. This mode allows for complete software control
of the serial port by an application program.
Tunneling Mode
Note: In Tunneling, a master
sends out the configuration
information to a slave so that
the slave can communicate with
it.
Serial Tunneling allows two Device Servers and their Ethernet TCP/IP
connection to act like a direct cable connection between two serial
devices. No host computer is required.
Tunneling is very simple to use. Use the serial device server’ web
interface to designate one serial device server serial port as the
tunneling master and the other serial device server port as the tunneling
slave. Configure the master with the serial port settings desired for the
connection as well as the IP address of the tunneling slave. The master
makes the connection and automatically configures the slave with the
corresponding settings.
Raw TCP Mode
Note: You could use Raw TCP if
you were running a simple,
custom TCP application.
In Raw TCP mode, serial port data travels over the TCP/IP connection
without any protocol wrapper. You must configure the serial port settings
using the serial device server’s web interface. Raw TCP mode works
with most third party universal serial device server drivers.
Auto TCP Mode
Note: Auto TCP is the only
communication mode that lets a
serial device server initiate the
connection.
Auto TCP mode is a special case of Raw TCP mode that allows the
serial device server to act as a network client and to initiate a TCP
connection to a network host. You can configure the serial device server
so that it makes the connection in one of two possible instances:
It receives serial data (Data mode).
It sees that the DSR input is active (DSR mode).
As with Raw TCP mode, you must configure the serial port settings using
the serial device server’s web interface. You must configure the serial
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Serial Device Servers
device server with the IP address and TCP port number of the network
host to which it should connect. If the serial device server is idle, it will
listen for normal Raw TCP mode connections from the network host.
Raw UDP Mode
Note: Raw UDP can provide
one-to-many communications.
Raw UDP is used primarily for broadcasting messages over a network. It
is lightweight and efficient; however, your application program must
handle all error processing and retransmission. B+B SmartWorx supports
the following modes of UDP communication:
Multicast (transmits to specified group of recipients)
Broadcast (transmits to unspecified recipients)
Point-to-Point (transmits to one recipient)
Identifying B+B SmartWorx’s Serial Device Servers
B+B SmartWorx offers two families of serial device server products.
DSE-100 and ESE-100 provide two and eight RS-232 ports for your
serial devices, respectively, and allow you to software-select between
RS-232 and RS-422/485 communications. B+B SmartWorx’s serial
device server products all perform the same function, differing mainly in
the number of serial ports available or in the serial protocol supported.
For convenience, this manual refers to these products as “SDS” or ”serial
device server” unless otherwise noted.
Table 1 - Serial Device Server Models
Model
Ports (DB9)
Protocol
DSE-100D
2
RS-232 Device
ESE-100D
8
RS-232 Device
ESE-400D
8
RS-232/422/485 Device
System Requirements
B+B SmartWorx’s serial device servers ship with device drivers for
Windows 2000, NT4, XP, and Linux. Other operating systems can
access the serial device server using Raw TCP mode or the IntelliSock™
TCP socket services. B+B SmartWorx will provide reference materials
and utilities to assist those who wish to do so.
Contact our sales department for details on current software offerings.
Most device drivers are available for download from the B+B SmartWorx
website at www.advantech-bb.com
Features
Note: B+B SmartWorx Device
Servers capture data from
legacy serial devices without
having to go through a PC.
B+B SmartWorx Device Servers can connect virtually any serial device
to any standard Ethernet network (Intranet or Internet) using TCP/IP
protocols. The following list details some of the serial devices a serial
device server can bring to your fingertips:
Security system alarm/access control devices
Industrial computers and sensors
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Serial Device Servers
Point-of-Sale (POS) peripherals
Time clocks
Banking peripherals and ATM machines
Medical equipment
Protocol Support
The serial device server communicates over an Ethernet network using
the standard IP and TCP protocols to ensure data integrity and accurate
targeting. A serial device server supports the following protocols:
Network addressing, routing, and data block handling: IP
Network communications: TCP, UDP, DHCP, HTTP, and ARP
Network management: SNMP
SNMP Network Management Support
Note: Only serial device server
devices with a firmware revision
level of 5.0 and above can
support SNMP. To determine
the revision level of a serial
device server, check the bottom
of the home page in the Webbased interface.
The Simple Network Management Protocol (SNMP) agent running on
your serial device server collects network statistics such as the amount
of data transmitted and received, the number of frames that contain
errors, and the speed of the interface.
A network management system consists of these four parts:
Note: SNMP is used to
communicate status updates
and parameter values between
a remote device such as a serial
device server and a network
manager.
Note: The serial device server is
a read-only device. You cannot
set any parameters via SNMP.
Note: Traps are messages or
alarms generated by an SNMP
agent to indicate to the SNMP
manager that a significant event
has occurred.
Network manager – One or more workstations used to monitor and
manage the elements comprising a network
Managed system – Composed of managed devices on the network
running the agent process, such as a serial device server
Management Information Base (MIB) – Standard organization
scheme for storing data records; a serial device server device with a
firmware revision of 5.0 and above supports MIB-II
Network management protocol – SNMP is a set of rules governing
the exchange of management information between a network
manager and the elements of a managed system
The serial device server supports MIB II, which is a standard set of
statistics. It includes information on system interfaces, address
translation, IP, ICMP, TCP, UDP, transmission, and SNMP group
information.
For example, the agent running on the serial device server collects
network statistics including the amount of data transmitted and received,
the number of frames that contain errors, the percentage of utilization of
the network, maximum packet size, speed, MAC address, and whether
the device is up and working. The agent provides a whole tree of
information that a management network host can retrieve using the Get
command.
In addition to providing information upon request, the serial device server
supports a cold start Trap, which is a spontaneous message the serial
device server initiates whenever it boots up.
TCP Socket Services – IntelliSock™
Note: B+B SmartWorx’s
IntelliSock™ provides the most
flexible and powerful TCP
socket services available for
custom applications.
The serial device server implements B+B SmartWorx’s IntelliSock™ TCP
socket services. B+B SmartWorx supplies device drivers for Windows
2000, NT4, XP, and Linux to make the serial device server look like it is a
built-in COM port.
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Serial Device Servers
Note: If you do not need the
power of the IntelliSock interface,
the Raw TCP mode provides a
simple way of using a direct
TCP connection with the serial
device server.
IntelliSock offers you the option of interfacing directly to the serial device
server through a TCP socket programming interface rather than using
the virtual COM port device drivers. IntelliSock can be used with any
operating system that supports TCP/IP communication.
Refer to the IntelliSock Software Developer’s Kit (SDK) folder on the
installation CD-ROM for documentation and sample code.
Getting Started
Unpacking Your Serial Device Server
Follow these steps to unpack your serial device server.
Step
Procedure
Description
Step 1
Remove the serial device server from the box.
Step 2
Remove all packing material from the serial
device server.
Save the packaging in case you ever need
to store the unit or return it to B+B
SmartWorx for service.
Step 3
Check the contents of the package to make
sure you have received everything listed
below:
serial device server
Power cable
Power source
Loopback connector(s)
CD-ROM containing the serial device
server device drivers and configuration
software
Quick Start Guide
The complete serial device server package
ships in a single box.
Step 4
Check the serial device server and
accessories for shipping damage.
Pay particular attention to the serial device
server’ case and port connectors. If
anything is missing or damaged, contact
your B+B SmartWorx sales representative.
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Serial Device Servers
Identifying Parts
Figure 1 shows the connectors and indicator lights (LEDs) of the serial
device server. See below for a description of each item shown.
Figure 1 – Connectors and Indicators
The actual number and location
of serial ports will vary
according to the model.
Data LEDs
Power jack
Ethernet jack
Speed LED
Reset button
Link LED
Power jack
Status LED
Serial ports
Status LED
Reset button
Speed LED
Link LED
Ethernet jack
Power LED
Data LEDs
Serial ports
The serial device server has several indicator LEDs:
Power (blue) – indicates when the serial device server has line power
Data (red/green) – indicates serial port data activity by blinking red for RS-232 or green for RS-422/485
Status (green) – indicates when the embedded processor is up and running
Link (green) – indicates when a network link has been established; located in the Ethernet connector
Speed (amber) – differentiates between 100Base-T (glowing) and 10Base-T (off) Ethernet connection speeds; located in
the Ethernet connector
The DB9 serial port(s) connect to your serial device(s) and can support RS-232, RS-422, or RS-485 connections. They are
located either to the left, to either side of the Ethernet port, or on the front panel, depending on the model.
The RJ45 Ethernet jack connects the serial device server to the Internet or to your Intranet. It has two small status LEDs:
Link (green) and Speed (amber).
The power jack should be connected to a +5V power source, as provided with the serial device server.
The Reset button puts the serial device server through a reset cycle and can also restore the serial device server to the
factory default settings.
The information label (not shown) is on the bottom of the serial device server. It includes the following:
MAC address
Serial number
Certifications
Pinout diagram
10
Serial Device Servers
Understanding LED Codes
The serial device server LEDs inform you of the communications status
and activity of the serial device server. The following table lists the
possible states of the LEDs and their meaning.
Table 2 - Serial Device Server LED Codes
LEDs
Meaning
Link (green)
On steady = connected to network
On steady for WiFi serial device
server units:
Infrastructure = serial device
server is associated with
Access Point
Ad hoc = serial device server
has found device to
communicate with
Speed (amber)
Off = 10 Mbps network connection
established if Link LED is on
On steady = 100 Mbps network
connection established
Data (red/green)
Red = RS-232 connection
Green = RS-422/485 connection
Blinking = data activity
Status (green)
On = serial device server is up and
running
The Status LED also works in
conjunction with the Reset button
as follows:
Note: If you press and
immediately release the Reset
button, the serial device server
restarts automatically with no
changes. Also, if you continue
holding the Reset button longer
than 20 seconds, the Status
LED stops flashing and no
changes are made.
1. To restore the serial device
server to the factory default
configuration, push in and hold
the Reset button. When the
Status LED starts flashing
slowly, and before it starts
flashing rapidly, release the
button. The serial device server
then restarts automatically.
If the Reset button is held during
the first 10 seconds of bootup, the
Status LED flashes at a rate of 1
flash every 2 seconds for 10
seconds. If the button is released
during this time period, the
configuration is reset to factory
defaults.
2. To restore the serial device
server to the factory default
firmware revision, push in and
hold the Reset button. When the
Status LED changes from a
slow flash to a rapid flash,
release the button. The serial
device server then restarts
automatically.
If the Reset button is held past the
first 10 seconds of bootup, the LED
flashes faster at a rate of 1 flash
every second for 10 seconds. If the
button is released during this time
period, the serial device server is
reset back to the factory default
firmware revision.
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Serial Device Servers
Locating Serial and Network Ports
Serial Port(s)
Note: The location of the serial
port(s) varies, depending on the
model.
Serial device server serial ports connect via cables to your serial
device(s). The number of these ports will vary depending on the model.
All serial device server models come with DB9 serial port connectors.
See “Making Connections” on page 15 for directions on connecting a
serial device server serial port to a serial device.
The following figures and tables show the serial port pinouts for RS-232
and RS-232/422/485 applications.
Figure 2 - DB9 pinouts
Figure 3 and Tables 3 and 4
show the RS-232/422/485 DB9
pinouts and signal descriptions.
Table 3 - RS-232 Signals on DB9 connector
RS-232 Signal Description
DB9
Data Carrier Detect (DCD)
1
Receive Data (RxD)
2
Transmit Data (TxD)
3
Data Terminal Ready (DTR)
4
Signal Ground (GND)
5
Data Set Ready (DSR)
6
Request To Send (RTS)
7
Clear To Send (CTS)
8
Ring Indicator (RI)
9
Table 4 - RS-422/485 Signals on DB9 Connector
Note: Pins labeled NC are
indeterminate in two-wire mode
and should be left unconnected.
RS-422/485 Signal Description
- Four-wire Mode
DB9
RS-422/485 Signal Description
- Two-wire Mode
Auxiliary Input (AuxIn–)
1
NC
Receive Data (RxD+)
2
NC
Transmit Data (TxD+)
3
Transmit/Receive Data (Data+)
Auxiliary Output (AuxOut–)
4
NC
Signal Ground (GND)
5
Receive Data (RxD–)
6
Signal Ground (GND)
NC
Auxiliary Output (AuxOut+)
7
NC
Auxiliary Input (AuxIn+)
8
NC
Transmit Data (TxD–)
9
Transmit/Receive Data (Data–)
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Serial Device Servers
Figure 3 - RJ45 Pinouts (DB9 to RJ45 adapter)
Figure 4 and Tables 5 and 6
show the RS-232/422/485
-RJ45 pinouts and signal
descriptions.
Table 5 - RS-232 Signals on RJ45 Connector (DB9 to RJ45 adapter)
Note: If your serial port cable
uses an 8-pin RJ45 plug, you
can use the center eight pins of
the serial device server’s RJ45
connector for RS-232
communications. You will lose
access to the Ring Indicator
signal.
RS-232 Signal Description
RJ45
Ring Indicator (RI)
1
Request To Send (RTS)
2
Data Terminal Ready (DTR)
3
Signal Ground (GND)
4
Transmit Data (TxD)
5
Receive Data (RxD)
6
Data Carrier Detect (DCD)
7
Data Set Ready (DSR)
8
Clear To Send (CTS)
9
No Connection
10
Table 6 - RS-422/485 Signals on RJ45 Connector (DB9 to RJ45 adapter)
Note: Pins labeled NC are
indeterminate in two-wire mode
and should be left unconnected.
RS-422/485 Signal Description T
- Four-wire Mode
RS-422/485 Signal Description
- Two-wire Mode
Transmit Data (TxD–)
1
Auxiliary Output (AuxOut+)
2
Transmit/Receive Data (Data–)
NC
Auxiliary Output (AuxOut–)
3
NC
Signal Ground (GND)
4
Signal Ground (GND)
Transmit Data (TxD+)
5
Receive Data (RxD+)
6
Transmit/Receive Data (Data+)
NC
Auxiliary Input (AuxIn–)
7
NC
Receive Data (RxD–)
8
NC
Auxiliary Input (AuxIn+)
9
NC
No Connection
10
No Connection
13
Serial Device Servers
Network Port
All serial device server devices have one eight-pin RJ45 Ethernet port on
the back panel.
Figure 4 - RJ45 Ethernet Port Pinout
12345678
Figure 5 and Table 7 show the
Ethernet RJ45 pinouts and
signal descriptions.
Table 7 - RJ45 Ethernet Port Signals
Ethernet Signal Description RJ45
Transmit Data (TxD+)
1
Transmit Data (TxD–)
2
Receive Data (RxD+)
3
No Connection
4, 5
Receive Data (RxD–)
6
No connection
7, 8
14
Serial Device Servers
Making Connections
Figure 6 shows a four-port
serial device server connected
to a printer.
You can easily connect each serial port on your serial device server to any
serial device that you want to make accessible to an Ethernet network.
Figure 5 - Connecting a serial device server to a serial device
Serial device
Electrical
outlet
serial device server
Power
cord
Serial cable
Power
source
10/100
Ethernet
connection
Follow these steps to connect your serial device server to one or more serial devices.
Step
Procedure
Description
Step 1
Make sure the serial device you are
connecting to the serial device server is
turned off.
The serial device server should be
unplugged.
Step 2
Connect a serial cable between the serial
device server and your serial device.
See “Serial Port(s)” on page 12 for pinout
and connector information.
Step 3
Connect an Ethernet cable between your
Ethernet outlet and the serial device server’
10/100 port.
The Ethernet port is located on the back
panel.
Step 4
Insert the power source jack into the power
plug on the back of the serial device server.
A serial device server requires a 5-VDC, 2A (10-W max) power source. The power
source ships with the serial device server.
Note: Power cables available. Contact B+B
SmartWorx.
Step 5
Plug the power source into a wall socket.
The serial device server powers up
automatically.
Step 6
Power up the serial device.
Now you are ready to install the device
drivers!
15
Serial Device Servers
Installing the Device Drivers
Note: You must install the
drivers on the installation CDROM on every computer that
accesses the device(s) attached
to the serial device server.
Hint: Click on Go to Step in the
rightmost column to jump to
your next step.
This section explains how to install the serial device server software
under the Windows 2000, NT4, and XP operating systems.
The B+B SmartWorx Device Server Install Wizard helps you add new
serial device server hardware. It takes into account a variety of
circumstances and directs you to jump to different Steps as needed.
Click on the blue “Go to Step” text in the Description column to
automatically jump to that step. Continue from that point until you are directed
to a different location.
Step
Procedure
Description
□ Step 1
Turn on the power to your computer system.
This is the client PC in which the serial
device server drivers are to be installed.
□ Step 2
Insert the B+B SmartWorx serial device server This is the CD that shipped with the serial
installation CD-ROM into your CD-ROM drive. device server.
□ Step 3
The CD-ROM should launch automatically.
The B+B SmartWorx Serial Device screen
displays, followed by the Main Menu screen.
Continue with Step 4.
If the CD-ROM does not launch automatically, The B+B SmartWorx Serial Device screen
select Start – Run from the Task bar, browse displays, followed by the Main Menu screen.
to the CD-ROM drive,
Continue with Step 4.
and select the ThinQ.exe file. Click “OK” in the
Run window to launch the installation.
Figure 6 - Main Menu screen
Figure 7 illustrates the B+B
SmartWorx Install Wizard’s
Main Menu screen. The Wizard
helps you to install the drivers
and configure the serial device
server. This installation adds
the serial device server to the
devices in the Windows Device
Manager under Multi-port serial
adapters and installs the serial
port(s) as it would a standard
COM port(s) under Ports (COM
& LPT).
Note: Press the Help key for
additional information as you go
through the installation
procedure.
Step
Procedure
Description
□ Step 4
From the Main Menu, select Install serial
device server.
The Install Wizard launches and displays the
Welcome screen. Continue with Step 5.
16
Serial Device Servers
Figure 7 - Welcome screen
Figure 8 illustrates the B+B
SmartWorx Install Wizard’s
Welcome screen.
Step
□ Step 5
Procedure
Description
Click the Next button to continue.
The Prepare to Install screen displays.
Continue with Step 6.
Figure 8 - Prepare to Install screen
Figure 9 illustrates the Prepare to
Install prompt. Be sure to read
this screen carefully before
proceeding.
Note: Press the Help key for
additional information as you go
through the installation
procedure.
Step
□ Step 6
Procedure
Description
Connect the Ethernet port on your serial
device server to one of the following:
Desired installation location,
Hub on your local subnet, or
Network Interface Connection (NIC) on
your computer using an Ethernet
crossover patch cable.
If you cannot immediately attach the serial
device server to the target installation site,
temporarily attach it to the local hub or your
computer’s NIC for configuration purposes.
Notes: Use a CAT5 or better Ethernet cable
to attach the serial device server to your
network.
If your serial device server is pre-configured
for your network, attach it now to the
appropriate subnet location.
Continue with Step 7.
17
Serial Device Servers
Step
Procedure
Description
□ Step 7
Connect power to the serial device server.
Connect the cable attached to the power
source to the serial device server. Plug
the connector of the unattached power
cable into the power source’s socket. Plug
the other end of the cable into a power
outlet. The serial device server powers up
and the blue Power LED lights.
□ Step 8
Confirm that the serial device server is
ready to proceed.
The Status LED to the left of the power
jack should glow green. The Power LED
should glow blue and the Link LED should
glow green.
□ Step 9
Click the Next button to search for device
servers.
The Search Network for Serial Device
Servers screen displays and the Wizard
searches the local subnet for active serial
device servers.
Continue with Step 10.
Figure 9 - Search network for Serial device server(s) screen
Figure 10 shows the search
results for all active device
servers on the local subnet.
Step
□ Step 10
Step
Procedure
Description
When the search is completed, look in the
list of detected devices.
If you find your serial device server,
highlight it and click on I have selected
the device I wish to install. Press Next.
Continue with □ Step 11.
If you do not see your serial device
server, click on the Retry Search button.
If it still is not found, click on “My device
was not found.” Press Next.
The Locate the Serial device server
screen displays. Go to □ Step 42.
Procedure
Description
18
Serial Device Servers
□ Step 11
One of two possible screens displays:
Where is the Serial device server
attached?
Reconfigure the Serial device server
If your serial device server is directly
connected to your computer or to the local
subnet, the Where is the Serial device
server attached screen displays.
Continue with Step 12.
If your serial device server is remotely
connected, the Wizard offers you the
option to change the configuration and
move the serial device server to the
subnet where it will be permanently
installed. The Reconfigure the Serial
device server screen displays.
Go to Step 30.
Figure 10 - Where is the Serial Device Server Attached screen
Figure 10asks you to specify
whether the serial device server
is in its final installation location
of if it is temporarily installed
while you configure it.
Caution! Do not unplug or
move the serial device server
at this time.
Step
Procedure
Description
□ Step 12
Select one of two options:
The serial device server is attached to
the location where it will be installed
and used.
Choose this option if the serial device
server is installed where you intend to use
it. Continue with Step 13.
Choose this option if you need to move
the serial device server to another
location before using it. Continue with
Step 13.
□ Step 13
The serial device server is plugged into
a temporary location for configuration
purposes.
Press Next to continue.
One of two possible screens displays:
Network Connectivity Test
Reconfigure the Serial device server
19
If your serial device server is installed in its
final location, the Network Connectivity
Test screen displays. Continue with
Step 14.
The Wizard helps you to configure and
move the serial device server to its
permanent spot.
Go to Step 30.
Serial Device Servers
Figure 11 - Network Connectivity Test screen
Figure 11 shows the Network
Connectivity Test prompt. This
prompt informs you that the
Wizard is ready to check the IP
connectivity of the serial device
server.
Step
Procedure
Description
□ Step 14
Press the Next button to run the IP
connectivity test.
The Retrieving Unit Configuration pop-up
box displays briefly.
Continue with Step 15.
Figure 12 - Retrieving Unit Configuration pop-up box
Figure 12 shows the Retrieving
Unit Configuration pop-up box.
This box shows the configuration
retrieval progress and closes
when it is complete.
Step
□ Step 15
Procedure
Description
Depending on whether the test passes or
fails, one of two screens displays:
TCP/IP Network Configuration
Parameters
Network Connectivity Test Failed
20
If the test passes, the TCP/IP Network
Configuration Parameters screen
displays. Continue with Step 16.
If the test fails, the Network Connectivity
Test Failed screen displays.
Go to Step 55.
Serial Device Servers
Figure 13 - TCP/IP Network Configuration Parameters screen
Figure 13 shows the following
TCP/IP network configuration
parameters:
Address type
IP Address
Subnet mask
Default gateway
Caution! If your address type is
Dynamic, the Wizard asks you to
confirm that you want the DHCP
server to assign the IP address
for your serial device server. Be
aware that if your DHCP server
is not configured to assign the
same address to the serial device
server every time, communication
with the serial device server may
fail should the serial device server
ever be reset.
Step
Procedure
Description
□ Step 16
Note the TCP/IP configuration parameters.
The serial device server initially ships with
a DHCP address type.
Note: If the serial device server is attached to
a network utilizing a DHCP server, it will ask
for and obtain a valid IP address from that
server. If not, the serial device server will
default to the IP address 192.168.192.168.
If you need to change the parameters,
press the Change Properties button.
If you are satisfied with the parameters,
press the Next button.
One of two possible screens displays,
depending on whether your address
type is:
Static Address
or
The Internet Protocol (TCP/IP) Properties
dialog box displays.
Continue with Step 17.
If your address type is Static Address,
the Install the Device Drivers screen
displays. Go to Step 27.
If your address type is Assigned by
DHCP, the DHCP server will assign an IP
address for your serial device server. The
DHCP confirmation pop-up box displays.
Go to Step 40.
Assigned by DHCP.
21
Serial Device Servers
Figure 14 - Internet Protocol (TCP/IP) Properties dialog box
Figure 14 shows the current
configuration parameters for the
serial device server. You can
change these parameters by
keying in the desired values.
Step
Procedure
Description
□ Step 17
The Internet Protocol Properties (TCP/IP)
dialog box lets you change the serial device
server configuration so that it can operate in
its permanent location.
Select one of the following options:
If you are not sure of the configuration
parameters, consult your system
administrator.
Use the following static IP address.
Continue with Step 18.
Obtain an IP address automatically from
the DHCP server.
Go to Step 19.
Note: For reliable operation, we recommend
a static IP address.
□ Step 18
Key in any necessary changes to the:
IP address,
Subnet mask, and
Default gateway.
If you are not sure of the configuration
parameters, consult your system
administrator for the specific parameters.
□ Step 19
Press Send to send your changes to the
serial device server.
The Restart confirmation pop-up box
displays.
Continue with Step 20.
22
Serial Device Servers
Figure 15 - Restart confirmation pop-up box
Figure 15 shows the Restart
confirmation pop-up box.
Step
Procedure
Description
□ Step 20
Press OK to restart the serial device server
and make your changes active.
The serial device server reboots and
takes on the new configuration. The
Information pop-up box displays.
Continue with Step 21.
Figure 16 - Information pop-up box
Figure 16warns you that the
serial device server needs time
to reset. Wait until the Status
LED glows green, and then
press OK.
Step
□ Step 21
Procedure
Description
When the Status light glows green, press
OK.
23
The glowing Status light indicates that the
serial device server is ready. The TCP/IP
Network Configuration Parameters screen
displays.
Continue with Step 22.
Serial Device Servers
Figure 17 - TCP/IP Network Configuration Parameters screen
Figure 17 shows the TCP/IP
network configuration parameters
including the following:
Address type
IP Address
Subnet mask
Default gateway
Step
Procedure
Description
□ Step 22
Press the Next button to continue.
The Rerun network connectivity test popup box displays.
Continue with Step 23.
Figure 18 - Rerun network connectivity test pop-up box
Figure 18 shows the Rerun
network connectivity test popup box.
Step
□ Step 23
Procedure
Description
Press the OK button to continue.
The Network Connectivity Test screen
displays. Continue with Step 24.
24
Serial Device Servers
Figure 19 - Network Connectivity Test screen
Figure 19 shows the Network
Connectivity Test prompt. This
prompt informs you that the
Wizard is ready to check the IP
connectivity of the serial device
server.
Step
Procedure
Description
□ Step 24
Press the Next button to run the IP
connectivity test.
The Retrieving Unit Configuration pop-up
box displays briefly.
Continue with Step 25.
Figure 20 - Retrieving Unit Configuration pop-up box
Figure 20 shows the Retrieving
Unit Configuration pop-up box.
This box shows the configuration
retrieval progress and closes
when it is complete.
Step
□ Step 25
Procedure
Description
Depending on whether the test passes or
fails, one of two screens displays:
TCP/IP Network Configuration
Parameters
Network Connectivity Test Failed
25
If the test passes, the TCP/IP Network
Configuration Parameters screen
displays. Continue with Step 26.
If the test fails, the Network Connectivity
Test Failed screen displays.
Go to Step 55.
Serial Device Servers
Figure 21 - TCP/IP Network Configuration Parameters screen
Figure 21 shows the TCP/IP
network configuration parameters
including the following:
Address type
IP Address
Subnet mask
Default gateway
Caution! If your address type is
Dynamic, the Wizard asks you to
confirm that you want the DHCP
server to assign the IP address
for your serial device server. Be
aware that if your DHCP server
is not configured to assign the
same address to the serial device
server every time, communication
with the serial device server may
fail should the serial device server
ever be reset.
Step
Procedure
Description
□ Step 26
Press the Next button to continue.
The Install the Device Drivers screen displays.
Continue with Step 27.
Figure 22 - Install the Device Drivers screen
Figure 22 informs you that the
Wizard is ready to install the
device driver(s) and create the
serial port(s).
Step
□ Step 27
Procedure
Description
Press the Next button to continue.
The Installation Complete screen
displays. Continue with Step 28.
Note: If dialog boxes appear warning you that the serial device server drivers are unsigned, please click through
these warnings and continue with the installation. Usually, the device drivers that B+B SmartWorx provides on the
CDROM accompanying the serial device server are signed, but occasionally we must ship unsigned drivers. In this
case, please be assured that we are working to sign the drivers as soon as possible and make them available on
our website.
26
Serial Device Servers
Figure 23 - Installation Complete screen
Figure 23 illustrates the
Installation Complete screen.
Note: This screen provides a
link to Windows Device
Manager where you can view or
change the serial device server
configuration parameters or
uninstall the serial device
server
Hint: To open Device Manager
at a later time, select Settings –
Control Panel from the Start
menu. Open the System folder
and select the Device Manager
tab.
Step
□ Step 28
Win 2000/XP
Procedure
Description
(Optional) Click on the Open Windows
Device Manager link to open the Device
Manager panel.
Click Finish to close the Installation Wizard.
Expand the Multi-port serial adapters.
Right-click the B+B SmartWorx Device
Server and select Properties. Click on the
HTTP Connect button to launch the serial
device server Web interface.
The Installation Complete screen closes.
Windows briefly displays a Found New
Hardware pop-up screen as it installs
each serial port on the serial device
server. Your serial device server
installation is complete!
□ Step 28
Win NT, only:
Click Finish to launch the B+B SmartWorx
Device Manager Installation Wizard.
The wizard installs B+B SmartWorx’s
Device Manager. Follow the prompts.
□ Step 29
Win NT, only:
Click Finish on the Installation Complete
screen when the Device Manager
installation is finished.
The serial device server installation
wizard closes. Your serial device server
installation is complete!
Win NT
Win NT
27
Note: You may see a warning to reboot your
machine. Do not reboot until the installation is
completely finished. Note also that there is
no need to reboot your machine after
installing the first serial device server. Only
subsequent installations require rebooting.
Serial Device Servers
Win NT Device Manager
Note: Use the Device Manager
only to make changes to PCrelated settings, such as port
numbers. Any settings related to
the serial device server, such as
IP address, should be made
only through the Web interface.
Windows NT does not provide a Device Manager; however, you can use
B+B SmartWorx’s Device Manager to manage all the B+B SmartWorx
devices installed on your machine. Double click the Device Manager
(DM) icon on your desktop to launch. Expand the B+B SmartWorx
Device Server group at the bottom. Select your Device Server and click
Properties.
Four tabs display:
General – information on device type, manufacturer, location, and
device status
Driver – information on drivers used including location and version
Resources – COM port enumeration and first port number
serial device server Configuration – network information including
MAS address, IP address, subnet mask, and default gateway
The serial device server Configuration tab will be the most useful to you.
You can differentiate between serial device server units using the MAC
address, which is equivalent to the serial number.
Note: Remember, only use the
Web interface to make changes
to the serial device server
configuration.
The Diagnostic Tools button runs a Ping test. Use the Web Interface
button to bring up the Web interface. See Configuring the serial device
server using the Web interface on page 44 for details on using this
interface.
Use the Advanced button to repair a broken connection. For instance, if
the serial device server’ IP address changes and your DM can no longer
find it, you can search for the serial device server and note its changed
IP address.
Win NT – Changing Port Numbers
Click on the first port to see its designated port number. You can use the
DM to change the port numbers if necessary. Changing the first port
causes the others to change sequentially. See page 44 for details.
28
Serial Device Servers
Uninstalling Your Serial Device Server
Uninstalling from Windows XP/2000
Follow these steps in the event that you need to uninstall or reinstall the
serial device server software on a Windows XP or 2000 system.
1. From the Control Panel, select System.
2. Click on the Hardware tab.
3. Click on Device Manager.
4. Expand Multi-port serial adapters and select your B+B SmartWorx
Device Server.
5. Right click and select Uninstall.
6. At the Confirmation screen, click OK.
7. Click Finish at the Completing the Add/Remove Hardware Wizard
screen.
Uninstalling from Windows NT4
Follow these steps in the event that you need to uninstall the serial
device server on a Windows NT4 system.
1. Click on B+B SmartWorx Device Manager.
2. Expand the serial device server devices and select your B+B
SmartWorx Device Server.
3. Click Remove at the bottom of the screen.
4. If desired, use Add/Remove programs to remove the Device
Manager.
5. Reboot your machine.
29
Serial Device Servers
Alternative Installation Steps
Note: This section has steps
that are used less frequently
than those in the preceding
section.
This section supplements the basic installation procedure by taking you
through alternative installation scenarios. It then directs you to the
appropriate step in the basic procedure.
Figure 24 - Reconfigure the Serial Device Server screen
Figure 24 shows the current
configuration parameters for the
serial device server. You can
accept these parameters by
pressing Next or you can
change them by pressing
Reconfigure serial device server.
Step
Procedure
Description
□ Step 30
The Reconfigure the Serial device server
screen lets you change the serial device
server’ configuration so that it can operate
in its permanent location.
If your serial device server is temporarily
attached to your computer’s NIC port, you
may need to attach it to a different subnet
when you do a permanent installation.
The Serial device server is Configured for
a Remote Subnet screen displays.
Continue with Step 31.
The Internet Protocol (TCP/IP) Properties
dialog box displays.
Go to Step 32.
If you do not need to change the
configuration, press the Next button to
continue.
To change the configuration, click the
Reconfigure serial device server button.
30
Serial Device Servers
Figure 25 - Serial Device Server is Configured for a Remote Subnet
Figure 25 allows you either to
move the serial device server to
its permanent subnet location
and continue the installation or
to exit the wizard and install the
serial device server at a later
time.
Step
Procedure
Description
□ Step 31
Select one of the following options:
I’ve already moved the serial device
server to the remote subnet. Press Next
to continue.
I’ll move the serial device server later
and run the wizard again. Press Next to
continue.
The Network Connectivity Test screen
displays. Go to Step 14.
The Wizard closes and returns you to the
desktop.
31
Serial Device Servers
Figure 26 - Internet Protocol (TCP/IP) Properties dialog box
Figure 26 shows the current
configuration parameters for the
serial device server. You can
change these parameters by
keying in the desired values.
Step
Procedure
Description
□ Step 32
The Internet Protocol (TCP/IP) Properties
dialog box lets you change the serial device
server’ configuration so that it can operate
in its permanent location.
Select one of the following options:
If you are not sure of the configuration
parameters, consult your system
administrator.
Use the following static IP address.
Continue with Step 33.
Obtain an IP address automatically from
the DHCP server.
Go to Step 34.
Note: We recommend that you use a static IP
address to ensure reliable operation.
□ Step 33
Key in any necessary changes to the:
IP address,
Subnet mask, and
Default gateway.
Your system administrator can provide
you with specific parameters.
□ Step 34
Press Send to send your changes to the
serial device server.
The Restart confirmation pop-up box
displays. Continue with Step 35.
32
Serial Device Servers
Figure 27 - Restart confirmation pop-up box
Figure 27 shows the Restart
confirmation pop-up box.
Step
Procedure
Description
□ Step 35
Press OK to restart the serial device server
and make your changes active.
The serial device server reboots and
takes on the new configuration. The
Information pop-up box displays.
Continue with □ Step 36.
Figure 30 - Information pop-up box
Figure 30 warns you that the
serial device server needs time
to reset. Wait until the status
LED glows green before
pressing OK.
Step
Procedure
Description
□ Step 36
When the Status light glows green, press
OK.
This indicates that the serial device server
is ready.
Continue with Step 37.
□ Step 37
Depending on your path to this step, one of
three possible screens will display:
TCP/IP Network Configuration
Parameters
Continue with Step 38.
Reconfigure the Serial device server
Go to Step 30.
serial device server Wizard Information
Go to Step 41.
33
Serial Device Servers
Figure 28 - TCP/IP Network Configuration Parameters screen
Figure 29 shows the TCP/IP
network configuration parameters
including the following:
Address type
IP Address
Subnet mask
Default gateway
Step
Procedure
Description
□ Step 38
If you are satisfied with the parameters,
press Next to continue.
The Rerun network connectivity test popup box displays.
Continue with Step 39.
The Internet Protocol (TCP/IP) Properties
dialog box displays.
Go to Step 32.
If you are not satisfied, press Change
Properties to change the TCP/IP properties.
Figure 29 - Rerun network connectivity test pop-up box
Figure 31 shows the Rerun
network connectivity test popup box.
Step
Procedure
Description
□ Step 39
Press OK.
The Network Connectivity Test screen
displays. Go to Step 14.
34
Serial Device Servers
Figure 32 - DHCP confirmation pop-up box
Figure 32 shows DHCP server
confirmation pop-up box. Only
answer Yes if you are sure that
the DHCP server will always
assign the same IP address to
the serial device server.
Step
Procedure
Description
□ Step 40
Press Yes to have the DHCP server assign
the IP address only if you are sure it will
assign the same IP address each time.
If you answer Yes, the DHCP server will
assign the IP address for your serial
device server. If this address changes,
communication with the serial device
server may fail. The serial device server
Wizard Information DHCP screen
displays. Continue with Step 41.
If you answer No, you return to the
TCP/IP Network Configuration
Parameters screen. Go to Step 16.
Otherwise, press No.
Figure 33 - serial device server Wizard Information DHCP screen
Figure 33 informs you that the
Wizard going to search for the
serial device server using the
last known IP parameters.
Step
Procedure
Description
□ Step 41
Press the Next button.
The Search network for Serial device
servers screen displays.
Go to Step 10.
35
Serial Device Servers
Figure 34 - Locate the Serial device server screen
Figure 34 offers you three
options to locate your new
serial device server:
Find a serial device
server that is plugged directly into
your computer’s NIC.
Find a serial device
server that is attached to a remote
subnet.
Select your serial device
server model from a list of all
supported serial device servers.
Step
Procedure
Description
□ Step 42
Select one of the following options:
Search for a serial device server
attached directly to my computer
(Recommended).
Press Next to continue.
The Locate the Serial device server using
direct discovery screen displays.
Continue with Step 43.
Search for a serial device server
attached to a remote subnet.
Press Next to continue.
The Locate the Serial device server on a
remote subnet screen displays.
Go to Step 45.
Manually select and install from a list of
all supported serial device server
models.
Press Next to continue.
36
The Select Desired Serial device server
from list screen displays.
Go to Step 53.
Serial Device Servers
Figure 35 - Locate the Serial Device Server using direct discovery screen
Figure 35 explains how to
connect the serial device server
to your computer for location
and configuration purposes.
Step
Procedure
Description
□ Step 43
Connect the Ethernet port on your serial
device server to the Network Interface
Connection (NIC) on your computer. Either
a crossover patch cable or a “straight
through” cable will work.
Continue with Step 44.
□ Step 44
Connect power to the serial device server
and confirm that it is ready to proceed.
Press Next to continue.
The Status LED should glow green.
37
The Search network for Serial Device
Drivers screen displays.
Go to Step 10.
Serial Device Servers
Figure 36 - Locate the Serial device server on a remote subnet screen
Figure 36 explains the options
you have to search for a serial
device server on a remote
subnet.
Step
Procedure
Description
□ Step 45
Select one of the three following options:
The serial device server is
preconfigured for the remote subnet.
Press Next to continue.
The serial device server is set to use
DHCP.
Press Next to continue.
Note: If DHCP is disabled on the serial device
server, press the Reset button on the back to
enable it.
Neither of the above.
Press Next to continue.
38
The Describe the Remote Subnet screen
displays. Continue with Step 46.
The Describe the Remote Subnet screen
displays. Continue with Step 46.
The Locate the Serial device server
screen displays. Go to Step 48.
Serial Device Servers
Figure 37 - Describe the Remote Subnet screen
Figure 37 explains how to
gather the information you need
to search for your serial device
server on a remote subnet.
Step
Procedure
Description
□ Step 46
Locate the target subnet’s default gateway
address.
You can get this address from a device
already on the target subnet. Your system
administrator should also be able to
provide this information.
□ Step 47
Enter the target subnet’s default gateway
address in the space provided.
Press Next to continue.
The Wizard initiates a search of the
specified target subnet.
The Search network for Serial device
servers screen displays.
Go to Step 10.
39
Serial Device Servers
Figure 38 - Locate the Serial Device Server options screen
Figure 38 illustrates the Locate
the Serial device server screen.
You can either connect the
serial device server to a local
hub or switch or you can
connect it directly to your
computer.
Step
Procedure
Description
□ Step 48
Select one of two options:
I’ll plug the serial device server unit into
a local subnet hub or switch. Press Next
to continue.
I’ll connect the serial device server
directly to my computer. Press Next to
continue.
The Locate the Serial device server local
discovery screen displays. Continue with
Step 49.
The Locate the Serial device server
screen displays. Go to Step 43.
40
Serial Device Servers
Figure 39 - Locate the Serial Device Server local discovery screen
Figure 39 illustrates the Locate
the Serial device server local
discovery prompt.
Step
Procedure
Description
□ Step 49
Connect the serial device server to a local
hub or switch.
Use a standard Ethernet cable to connect
the Ethernet port on the serial device
server to the hub or switch. Continue
with Step 50.
□ Step 50
Connect power to the serial device server.
Connect the cable attached to the power
source to the serial device server. Plug
the connector of the unattached power
cable into the power source’s socket. Plug
the other end of the cable into a power
outlet. The serial device server powers
up.
□ Step 51
Confirm that the serial device server is
ready to proceed.
The Status LED to the left of the power
jack should glow green and the Power
LED should glow blue.
□ Step 52
Click the Next button to continue.
The Search network for Serial device
servers screen displays and the Wizard
searches the local subnet for active serial
device servers. Go to Step 10.
41
Serial Device Servers
Figure 40 - Select Desired Serial device server from list screen
Figure 40 shows a complete list
of all the B+B SmartWorx serial
device servers. This list will
change as the serial device
server family grows.
Step
Procedure
Description
□ Step 53
Locate and highlight your serial device
server device.
This screen shows a complete list of all
currently available B+B SmartWorx device
servers.
The Specify IP Address screen displays.
Continue with Step 54.
Press the Next button to continue.
Figure 30 - Specify IP Address screen
Figure 41 prompts you for the
IP address of your serial device
server.
Step
Procedure
Description
□ Step 54
Enter the IP address for your serial device
server in the box provided.
Press the Next button to continue.
If you are not sure of the IP address, see
your system administrator.
The Install the Device Drivers screen
displays. Go to Step 27.
42
Serial Device Servers
Figure 42 - Network Connectivity Test Failed screen
Figure 42 displays when the IP
connection test fails. It presents
you with these three options:
Change the serial device
server’ IP configuration and retest
Move the serial device
server to a different location and
retest
Ignore the problem and
continue installing
Step
Procedure
Description
□ Step 55
Select one of the following options:
Correct the serial device server network
configuration and retest. Press Next to
continue.
Click Back to retest current configuration.
If you are not sure of the configuration
parameters, consult your system
administrator. The Internet Protocol
(TCP/IP) Properties dialog box displays.
Go to Step 32.
Check with your system administrator for
the subnet address. The Locate the Serial
device server on remote subnet screen
displays. Go to Step 45.
The TCP/IP Network Configuration
Parameters screen displays.
Go to Step 16.
Move the serial device server to a
different subnet and retest. Press Next
to continue.
Ignore the problem and continue
installation. Press Next to continue.
43
Serial Device Servers
Configuring the Serial Device Server Using the Web Interface
This section explains how to configure a serial device server using a
standard Web browser so that it can communicate over a network with a
serial device.
After the installation program included on the serial device server CDROM is finished, the Device Server will be ready for use as configured. If
you wish to make changes to the configuration at a future time, it is a
simple matter of entering the IP address of the Device Server into the
address bar of your computer’s Web browser.
Note: We have eliminated the
need to use console ports, DOS
shell commands, Telnet and
other complicated methods of
configuration. Just enter the IP
address in your Web browser’s
Address bar, click Go, and you
are ready to reconfigure the
Device Server remotely!
B+B SmartWorx recommends the use of Microsoft’s Internet Explorer for
accessing the Web browser-based configuration utilities built into our
Device Servers. Other browsers can be used but be aware that we have
not tested the many alternative browsers available, so some graphics
and page formatting could be misaligned.
The serial device server stores its configuration in nonvolatile memory
(Flash), which is retained even when the unit is turned off.
Once you have installed the drivers on your computer and established an
Ethernet connection with the serial device server, you can maintain and
configure the serial device server using a Web interface.
Using a Web interface, you can:
Configure the network settings (static vs. DHCP; if static, you can set
the IP address, Gateway address, and Address mask)
View and set the serial port parameters (set per serial device
application; setup lets you set data rate multiplier, performance
mode, heartbeat timer, operating mode and operating mode settings)
Perform diagnostic tests (Ping test, view port status list)
Perform administrative functions (view, add, or remove users, give
the serial device server a descriptive name, upgrade software, and
perform a remote reset)
Contact B+B SmartWorx corporate headquarters, sales, and
technical support
Follow these steps to manage your serial device server using a Web
interface.
Step
Procedure
Description
Step 1
Open your Web browser.
We recommend Internet Explorer 5.0 or
higher.
Step 2
Type the IP address for the serial device
server in the Web browser’s URL (address)
field.
The format for an IP address is http://
followed by a series of numbers
separated by periods, such as
http://123.456.789.123.
The B+B SmartWorx Serial device server
Home page displays.
44
Serial Device Servers
Figure 43 - Home page screen
Figure 43 shows B+B
SmartWorx’s Serial device
server Home page. From this
screen, you can:
Access network settings
Change serial port settings
Run diagnostics
Perform admin functions
Contact B+B SmartWorx
This screen shows you the
hardware revision level, the
serial device server product
description, and the software
revision level
45
Serial Device Servers
Setting network parameters
Note: If you inadvertently lose
contact with the serial device
server, use the Installation Wizard
to re-establish contact.
Once you have made the initial network connection, you can maintain
and configure this connection using B+B SmartWorx’s Web interface. Of
course, you can always go back and use the Installation Wizard to
program the settings for the serial device server. Contact your network
administrator if you are unsure of any of these settings.
See Setting TCP/IP (LAN) parameters below or see Setting SNMP
parameters on page 50.
Setting TCP/IP (LAN) Parameters
Step
Preliminary
Step
Procedure
Description
Click on Network in the selection bar.
The Network Setup screen shown on
the following page displays.
Figure 31 - Network Setup screen
46
Serial Device Servers
Step
Step 1
Procedure
Description
Select between a Static IP address and one
set by the DHCP server.
This must be a unique address in your
network. Only let the DHCP server set the
IP address if it is configured to always
assign the same address to the serial
device server; otherwise, the connection
will fail.
Note that the serial device server’ MAC
address is displayed. The MAC address is
an Ethernet serial number.
For Static only, set the IP address.
Step 2
Step
Step 3
For Static only, set the Gateway IP address.
The Gateway address must be within your
local network. It should be the same as
the IP address for the router that is
connected to the same LAN segment as
the serial device server.
Procedure
Description
For Static only, set the Address mask.
The Address mask is a string of 0's and
1's that screens out the network part of an
IP address so that only the host computer
part remains. Most people select the
Class C Address mask.
Class A: 24 bits
Class B: 16 bits
Class C: 8 bits
Table 8 - Class A, B, and C address masks
Class
Host bits
visible
Address mask
A
24
255.0.0.0
B
16
255.255.0.0
C
8
255.255.255.0
Table 9 - Complete list of address masks
47
Address mask
Host bits
255.255.255.252
2
255.255.255.248
3
255.255.255.240
4
255.255.255.224
5
255.255.255.192
6
255.255.255.128
7
255.255.255.0
8
255.255.254.0
9
255.255.252.0
10
255.255.248.0
11
255.255.240.0
12
…
…
255.255.0.0
16
255.254.0.0
17
Serial Device Servers
Step
Step 4
Step
Procedure
Description
…
…
255.128.0.0
23
255.0.0.0
24
For Wired Setup, go to Step 11.
For Wireless Setup, continue with
Step 5.
Before the serial device server can
communicate on an 802.11b/g wireless
network, the WLAN settings must match
the wireless network. By default, the serial
device server is set to Infrastructure
network mode and its SSID, which is its
wireless Network Name, is blank. This
allows it to connect to any available
wireless network.
Procedure
Description
The Service Set Identifier (SSID) is the
name assigned to your wireless network.
All devices on a wireless network must be
configured with the same SSID.
Step 5
Configure the SSID (network name).
Step 6
Select the Access Mode.
Infrastructure (using the access point)
If using Infrastructure mode,
go to Step 8.
Ad hoc (no access point)
If using Ad hoc mode,
continue with Step 7.
48
In Infrastructure mode, an AP bridges or
joins a wireless network (WLAN) to a
wired Ethernet network (LAN).
Ad hoc is a wireless communication mode
that allows all wireless devices within
range of each other to discover and
communicate with one another without
involving central access points.
Devices communicating in ad hoc mode
do so in peer-to-peer fashion. All wireless
adapters on the ad-hoc network must use
the same SSID and the same channel
Serial Device Servers
number.
Step 7
For Ad hoc only, configure the Channel.
As with the SSID, devices sharing a
wireless link must be tuned to the same
channel.
Note: The Channel setting is only used in Ad
hoc mode. In Infrastructure mode, the access
point (AP) determines which channel all
devices associated with it must use.
Step 8
Select the wireless security (encryption)
mode.
Open. Continue with Step 12.
WEP. Continue with Step 10.
WPA-PSK. Continue with Step 9.
Note: In Infrastructure mode, the access point
(AP) determines which setting must be used.
In Ad hoc mode, all of the wireless devices on
the ad hoc network must use the same
setting.
Open mode disables encryption.
WEP provides basic encryption supported
by nearly all 802.11 access points.
WPA-PSK is more robust than WEP. It is
supported by many recently designed
access points.
Step 9
Enter the WPA-PSK Passphrase.
Go to Step 12.
The passphrase can be as long as 63
characters. The same passphrase must
be used on the access point and on the
serial device server.
Step 10
Select the WEP Key Length.
64 bit
Sets the WEP key length to be used.
Selecting 64 bit activates the top row of
hex number boxes.
Selecting 128 bit activates both rows.
128 bit
Step 11
Enter the WEP Keys in hex.
These are two digit hex values that will be
used for the WEP keys. Valid characters
are 0-9, a, b, c, d, e, and f.
Step 12
Press Submit to configure the serial device
server with your settings.
The IP Address Update successful screen
displays. You must reset the serial device
server for your changes to take effect.
If you press the browser’s Back button,
your original settings remain unchanged.
Note: Press the browser’s Back button to make
no changes to the original settings.
Figure 32 - IP Address Successful screen
Step
Step 13
Procedure
Description
Click on the link to reset the serial device
server.
The Remote Reset screen displays.
49
Serial Device Servers
Figure 33 - Remote Reset screen
Step
Step 14
Procedure
Description
Press Reset to activate your settings.
The serial device server is now resetting
screen displays.
Figure 34 - serial device server is now resetting screen
Step
Step 15
Procedure
Description
Close and reopen the browser.
Enter the new IP address in the URL
address block.
This confirms that the serial device server
is accessible.
Setting SNMP parameters
Note: Only serial device server
devices with a firmware revision
level of 5.0 and above can
support SNMP.
Step
Preliminary
Step
Serial device server devices with firmware revision 5.0 and higher have
been enhanced with additional Flash RAM to support SNMP. Older
hardware does not have sufficient memory to store the SNMP agent.
To determine the firmware revision level of a serial device server,
navigate to the Home page in the Web-based interface (see page 44).
The F/W revision level is shown at the bottom of the Home page.
Procedure
Description
Click on Network in the selection bar and
then select SNMP Setup from the left
panel.
The SNMP Setup screen shown on the
following page displays.
50
Serial Device Servers
Figure 35 - SNMP Setup screen
Step
Procedure
Description
By default, SNMP is disabled and the
checkbox is cleared.
Step 1
Enable or disable SNMP in the serial device
server.
Select the Enable SNMP checkbox to
enable SNMP. Continue with Step 2.
Clear the checkbox to disable SNMP.
Go to Step 5.
Step 2
Enter the System Group information.
Contact:
Location:
The Contact should be the person
responsible for the operation of the serial
device server.
The Location could be as general as Italy
rd
or as specific as the 3 floor storage closet.
Note: The System Group Description is the
same as the serial device server Descriptive
Name, which you can set on the
Administration screen.
Step 3
Enter the Management Host/Trap
Destination information.
IP Address:
The host IP address you set here is
where the serial device server will send its
traps.
A community name, which is similar to a
password, must always be provided. To
receive traps from a serial device server,
the host must have the same community
name.
Community Name:
Note: If you set a host address of 0.0.0.0, then
you must disable Security. The serial device
server will not send any traps.
Step 4
Enable or disable Security.
Check to allow the serial device server
to accept SNMP packets from any host
in the same community group.
51
By default, the serial device server can
accept SNMP packets from any host with
the same community name.
Serial Device Servers
Step
Procedure
Step 5
Description
Clear the check box to allow the serial
device server to accept packets only
from the host you specify in the
Management Host/
Trap Destination configuration.
Press Submit to configure the serial device
server with your settings.
The SNMP Update Successful screen
displays. You must reset the serial device
server for your changes to take effect.
If you press the browser’s Back button,
your original settings remain unchanged.
Note: Press the browser’s Back button to
make no changes to the original settings.
Figure 36 - SNMP Address Update Successful screen
Step
Step 6
Procedure
Description
Click on the link to reset the serial device
server.
The Remote Reset screen displays.
Figure 37 - Remote Reset screen
Step
Step 7
Procedure
Description
Press Reset to activate your settings.
The serial device server is now resetting
screen displays.
Figure 38 - serial device server is now resetting screen
52
Serial Device Servers
Viewing the serial port parameters
Step
Preliminary
Step
Procedure
Description
Select Serial Ports from the selection bar
and then select Serial Port Status from the
left panel.
The Serial Port Status screen shown on
the following page displays.
Note: You cannot make any changes to port
parameters from this screen. To adjust
these settings, select the Setup link.
In Use indicates whether the port
has been opened by a serial port
application and so cannot be opened
by another user application.
If the port is open, In Use further
indicates whether the port is open in
Normal, Tunneling, Raw TCP, Auto
TCP, or Raw UDP mode.
Figure 39 - Serial Port Status screen
Setting serial port parameters
In configuring your Serial device server’s serial port parameters, there
are two main considerations:
Which operating mode should you use?
Is your serial port connection RS-232, RS-422 or RS-485?
Setting Normal operating mode parameters
This section explains how to set your RS-232 and RS-422/485 parameters
and also provides details on setting up your serial device server in the Normal
operating mode. In the following sections, you’ll find information on configuring
your serial device server for Tunneling, Raw TCP, Auto TCP, and Raw UDP
operating modes.
Note: Normal is the standard
connection mode for a serial
device server.
Step
Preliminary
Step
In most cases, you will use the Normal operating mode for your serial device
server. This allows you to use either B+B SmartWorx’s virtual COM port
drivers or the IntelliSock SDK to communicate over a network.
Procedure
Description
Click on Serial Ports in the selection bar.
The Serial Port Setup screen shown on
the following page displays.
Note: Setup screens vary slightly between
RS-232 and RS-232/422/485 (MEI) units.
53
Note: Click on a link to see a pop-up help
screen for that item. For example, if you
click on the Normal Mode link, the following
Serial Device Servers
Step
Procedure
Description
If you have an RS-232/422/485 (MEI) serial
device server, the Configure Serial Port
Interface step will display so that you can
select between RS-232 and RS-422/485
operation.
If you have an RS-232 serial device server,
the Configure Serial Port Interface step will
not display and you will not be presented with
any RS-422/485 configuration options.
help screen pops up.
Figure 40 - Serial Port Setup screen for Normal mode
Note: Click on a link
to see a pop-up help
screen for that item.
Step
Procedure
Description
Step 1
Click on the serial port you want to
configure.
Clicking on a port number highlights and
selects that port. The selections on the
screen are automatically populated with
the parameters for the selected port.
Step 2
Click on the Normal Operating Mode
selector.
Select Normal mode if you are using the
B+B SmartWorx virtual COM port drivers
or IntelliSock SDK.
You will find directions for configuring
ports in Tunneling, Raw TCP, Auto TCP,
and Raw UDP modes in the following
sections.
Step 3a
Configure the Operating mode.
Click on the desired data Rate Multiplier.
Your choices are:
Auto (Recommended)
Force X2 mode
Force X4 mode
Force X8 mode
The auto setting has no effect on the
baud rate you set. However, if you select
X2, X4, or X8, the baud rate of the serial
port will be the baud rate that you set
multiplied by 2, 4, or 8, respectively.
Click on the desired Performance Selector.
Choose balanced mode except in those
Step 3b
54
Note: Forcing a change in the data rate may
cause communication problems with some
serial devices. If this is the case, change the
setting back to Auto (Recommended).
Serial Device Servers
Step
Step 3c
Procedure
Description
cases where the serial device cannot
tolerate the slight delays inherent in
normal TCP/IP operation.
Balanced mode offers excellent
performance for most applications.
Low Latency mode heavily favors
responsiveness over throughput.
Set the Heart Beat Time to a value from 1 to
65534 seconds. Default is 45 seconds.
Heartbeat messages help detect when a
connection has been lost between the PC
driver and the serial device server.
If you need quick notification that the
connection has been lost, set this timer to
a shorter value.
If you are more concerned about network
traffic, set this timer to a longer value.
Note: Use a value of 0 to disable the heartbeat
timer.
Steps 4a through 4d apply only to RS-232/422/485 (MEI) units
Step 4a
(MEI only)
Configure the serial port interface.
Step 4b
(MEI only)
Click on the desired duplex mode selector.
Select Full Duplex to always enable
transmit and receive drivers.
Select Half Rx to only enable the transmit
drivers when the serial device server is
transmitting; receivers will always be
enabled.
Select Half Rx Tog to disable receivers
and enable the transmit drivers only when
the serial device server is transmitting.
Step 4c
(MEI only)
Click on the desired connector setup.
Select Loopback All to internally loopback
RTS and CTS in the serial device server.
AuxIn and AuxOut are looped at the
connector.
Select Modem Control to send RTS on
the AuxOut signal and to receive CTS on
the AuxIn signal.
Step 4d
(MEI only)
Select 2- or 4-wire communication.
Select 2-wire to use the transmit pair for
both transmit and receive in RS-422/485.
Select 4-wire to use a separate pair of wires
for transmit and receive in RS-422/485.
Step
Procedure
Step 4
(non-MEI)
or
Step 5
(MEI only)
Repeat the steps above for each port you
need to configure and then press Save to
implement all of your changes.
Click on the desired interface selector.
This series of steps only applies to MEI
units, such as the SSE-400.
If you select RS232, the RS422/485
selections will be grayed out. Continue
with □ Step 5.
Description
Step 4 (non-MEI) / Step 5 (MEI) applies to all units
55
Close and re-open the port to activate
your changes.
That’s it! You’re done. Normal is the most
common operating mode and the easiest
to set up.
Serial Device Servers
Setting Tunneling operating mode parameters
Note: In Tunneling, a master
configures a slave so that the
slave can communicate with it.
Note: A Tunnel master needs to
know the slave’s IP address and
serial port number.
Serial Tunneling allows two serial device server units to create a virtual
cable connection between each other’s serial ports with one end
configured as a master and the other end as a slave. You set up the
master with the slave’s IP address and serial port number that you want
use for the virtual connection. The master finds the slave and makes the
connection. The master configures the slave’s parameters (baud rate,
parity, and so forth) as necessary. A master can connect either to a
serial device server in Normal mode or to a slave in Tunneling mode.
On the slave end, all you have to do is click Slave and leave the rest of
the Operating Mode settings blank. The slave waits for a master to
connect to it and to provide the configuration parameters.
A master connects to one of a slave’s serial ports. A second master can
connect to another port on the slave at the same time. However, you can
only have one Tunnel master/slave combination working at the same
time between any single set of ports.
Step
Preliminary
Step
Procedure
Description
Select Serial Ports from the selection bar.
The Serial Port Setup screen shown on
the following page displays.
Note: Setup screens vary slightly between
RS-232 and RS-232/422/485 (MEI) units.
If you have an RS-232/422/485 (MEI) serial
device server, the Configure Serial Port
Interface step will display so that you can
select between RS-232 and RS-422/485
operation.
If you have an RS-232 serial device server,
the Configure Serial Port Interface step will
not display and you will not be presented with
any RS-422/485 configuration options.
56
Note: Click on a link to see a pop-up help
screen for that item. For example, if you
click on the Tunnel Slave link, the following
help screen pops up.
Serial Device Servers
Figure 41 - Serial Port Setup screen for Tunneling mode
Note: Click on a link
to see a pop-up help
screen for that item.
Step
Procedure
Description
Step 1
Select the serial port you want to configure.
Click on a port number to select that port.
The selections on the screen are
automatically populated with any existing
parameters for the selected port.
Step 2
Click on the Tunneling Operating Mode
selector.
Tunneling allows two serial device server
devices to create a virtual connection
between their serial ports.
You will find directions for configuring ports
in Normal mode in the previous section.
Directions for Raw TCP, Auto TCP and
Raw UDP modes are in the following
sections.
Step 3a
Configure the Operating mode.
Click on the desired data Rate Multiplier.
Your choices are:
Auto (Recommended)
Force X2 mode
Force X4 mode
Force X8 mode
The auto setting has no effect on the
baud rate you set. However, if you select
X2, X4, or X8, the baud rate of the serial
port will be the baud rate that you set
multiplied by 2, 4, or 8, respectively.
Click on the desired Performance Selector.
Choose balanced mode except in those
cases where the serial device cannot
tolerate the slight delays inherent in
normal TCP/IP operation.
Balanced mode offers excellent
performance for most applications.
Step 3b
57
Note: Forcing a change in the data rate may
cause communication problems with some
serial devices. If this is the case, change the
setting back to Auto (Recommended).
Serial Device Servers
Step
Step 3c
Procedure
Description
Low Latency mode heavily favors
responsiveness over throughput.
Set the Heart Beat Time to a value from 1 to
65534 seconds. Default is 45 seconds.
Heartbeat messages help detect when a
connection has been lost between the PC
driver and the serial device server.
If you need quick notification that the
connection has been lost, set this timer to
a shorter value.
If you are more concerned about network
traffic, set this timer to a longer value.
Note: Use a value of 0 to disable the heartbeat
timer.
Step 3d
Click on the desired Tunnel End Type
selector. If Slave, skip to Step 4. If Master,
continue with Steps 3e–3k.
Note: Steps 3e–3k are only available if the
Tunnel End Type is set to Master. If it is set to
Slave, they are grayed out.
This selection determines which end of
the serial tunnel connection is the Master
and which is the Slave. At this point, your
Slave ports are completely configured.
Master ports must have the following
parameters set.
Step 3e
Set the Baud Rate.
The serial device server and the serial
device(s) to which it is attached must use
the same serial connection speed.
Step 3f
Set the Parity.
Parity can be odd, even, or none.
Step 3g
Set the Data Bits.
Data Bits can be 7 or 8.
Step 3h
Set the Stop Bits.
Stop Bits can be 1 or 2.
Step 3i
Set the Flow Control.
Flow control determines the handshake
method used between the serial device
server and the serial device(s) to stop the
serial input/output process
Step 3j
Set the IP Address of the Slave serial
device server.
This selection sets the IP address to be
used in Serial Tunneling mode.
Step 3k
Set the Serial/TCP Port number on the
Slave serial device server.
This selection sets the serial port for
Serial Tunneling mode. For a single-port
Slave serial device server, enter “1”; for a
multi-port Slave serial device server, enter
the port number according to the label
next to the connector you plan to use.
Steps 4a through 4d apply only to RS-232/422/485 (MEI) units
Step 4a
(MEI only)
Configure the serial port interface.
Click on the desired interface selector.
This series of steps only applies to MEI
units, such as the SSE-400.
If you select RS232, the RS422/485
selections will be grayed out. Continue
with □ Step 5.
Step
Procedure
Description
Step 4b
(MEI only)
Click on the desired duplex mode selector.
Select Full Duplex to always enable
transmit and receive drivers.
Select Half Rx to enable the transmit
58
Serial Device Servers
Step
Procedure
Description
drivers only when the serial device server is
transmitting; receivers are always enabled.
Select Half Rx Tog to enable the transmit
drivers and to disable receivers when the
serial device server is transmitting.
Step 4c
(MEI only)
Click on the desired connector setup.
Select Loopback All to internally loopback
RTS and CTS in the serial device server.
AuxIn and AuxOut are looped at the
connector.
Select Modem Control to send RTS on
the AuxOut signal and to receive CTS on
the AuxIn signal.
Step 4d
(MEI only)
Select 2- or 4-wire communication.
Select 2-wire to use the transmit pair for
both transmit and receive in RS-422/485.
Select 4-wire to use a separate pair of wires
for transmit and receive in RS-422/485.
Step 4 (non-MEI) / Step 5 (MEI) applies to all units
Step 4
(non-MEI)
or
Step 5
(MEI only)
Repeat the steps above for each port you
need to configure and then press Save to
implement all of your changes.
Close and re-open the port to activate
your changes.
That’s it! You’re done. Your serial device
server is configured for the Tunneling
operating mode.
Setting Raw TCP Operating Mode Parameters
Note: You could use Raw TCP if
you were running a simple,
custom TCP application.
Note: Raw TCP settings must
include the baud rate, parity,
data bits, stop bits, and flow
control.
Step
Preliminary
Step
Raw TCP mode allows an application to communicate with a serial
device server without any custom protocol overhead. In this mode, the
only data sent over the TCP connection is that which will be sent or
received over the serial port.
A serial device server port in Raw TCP mode cannot connect to a serial
device server port in Normal mode because our Normal virtual COM port
wraps the data in headers before it transmits. In Raw TCP mode, you
can’t send down a packet that says change the baud rate; you have to
set up the serial port configuration yourself.
Raw TCP lets you write your own simple program to communicate
without having to put headers on the packet (no custom protocol
overhead).
Procedure
Description
Select Serial Ports from the selection bar.
The Serial Port Setup screen shown on
the following page displays.
Note: Setup screens vary slightly between
RS-232 and RS-232/422/485 (MEI) units.
If you have an RS-232/422/485 (MEI) serial
device server, the Configure Serial Port
Interface step will display so that you can
select between RS-232 and RS-422/485
operation.
If you have an RS-232 serial device server,
the Configure Serial Port Interface step will
not display and you will not be presented with
any RS-422/485 configuration options.
59
Note: Click on a link to see a pop-up help
screen for that item. For example, if you
click on the Raw TCP mode link, the
following help screen pops up.
Serial Device Servers
Figure 42 - Serial Port Setup screen for Raw TCP mode
Note: Click on a link
to see a pop-up help
screen for that item.
Step
Procedure
Description
Step 1
Select the serial port you want to configure.
Click on a port number to select that port.
The selections on the screen are
automatically populated with any existing
parameters for the selected port.
Step 2
Click on the Raw TCP operating mode
selector.
Raw TCP allows a serial device server
device to communicate without any
protocol overhead.
You will find directions for configuring
ports in Normal and Tunneling modes in
the preceding sections. Directions for
Auto TCP and Raw UDP modes are in the
following section.
Step 3a
Configure the Operating mode.
Click on the desired data Rate Multiplier.
Your choices are:
Auto (Recommended)
Force X2 mode
The auto setting has no effect on the
baud rate you set. However, if you select
X2, X4, or X8, the baud rate of the serial
port will be the baud rate that you set
multiplied by 2, 4, or 8, respectively.
60
Note: Forcing a change in the data rate may
Serial Device Servers
Step
Procedure
Force X4 mode
Force X8 mode
Description
cause communication problems with some
serial devices. If this is the case, change the
setting back to Auto (Recommended).
Step 3b
Click on the desired Performance Selector.
Choose balanced mode except in those
cases where the serial device cannot
tolerate the slight delays inherent in
normal TCP/IP operation.
Balanced mode offers excellent
performance for most applications.
Low Latency mode heavily favors
responsiveness over throughput.
Step 3c
Set the Heart Beat Time to a value from 1 to
65534 seconds. Default is 45 seconds.
Heartbeat messages help detect when a
connection has been lost between the PC
driver and the serial device server.
If you need quick notification that the
connection has been lost, set this timer to
a shorter value.
If you are more concerned about network
traffic, set this timer to a longer value.
Note: Use a value of 0 to disable the heartbeat
timer.
Step 3d
Set the Baud Rate.
The serial device server and the serial
device(s) to which it is attached must use
the same serial connection speed.
Step 3e
Set the Parity.
Parity can be odd, even, or none.
Step 3f
Set the Data Bits.
Data Bits can be 7 or 8.
Step 3g
Set the Stop Bits.
Stop Bits can be 1 or 2.
Step 3h
Set the Flow Control.
Flow control determines the handshake
method used between the serial device
server and the serial device(s) to stop the
serial input/output process.
Steps 4a through 4d apply only to RS-232/422/485 (MEI) units
Step 4a
(MEI only)
Configure the serial port interface.
Click on the desired interface selector.
This series of steps only applies to MEI
units, such as the SSE-400.
If you select RS232, the RS422/485
selections will be grayed out. Continue
with □ Step 5.
Step 4b
(MEI only)
Click on the desired duplex mode selector.
Select Full Duplex to always enable
transmit and receive drivers.
Select Half Rx to only enable the transmit
drivers when the serial device server is
transmitting; receivers always enabled.
Select Half Rx Tog to disable receivers
and enable the transmit drivers only when
the serial device server is transmitting.
Step
Procedure
Description
Click on the desired connector setup.
Select Loopback All to internally loopback
RTS and CTS in the serial device server.
Step 4c
61
Serial Device Servers
Step
(MEI only)
Procedure
Description
AuxIn and AuxOut are looped at the
connector.
Select Modem Control to send RTS on
the AuxOut signal and to receive CTS on
the AuxIn signal.
Step 4d
(MEI only)
Select 2- or 4-wire communication.
Select 2-wire to use the transmit pair for
both transmit and receive in RS-422/485.
Select 4-wire to use a separate pair of wires
for transmit and receive in RS-422/485.
Step 4
(non-MEI)
or
Step 5
(MEI only)
Repeat the steps above for each port you
need to configure and then press Save to
implement all of your changes.
Step 4 (non-MEI) / Step 5 (MEI) applies to all units
Close and re-open the port to activate
your changes.
That’s it! You’re done. Your serial device
server is configured for the Raw TCP
operating mode.
Setting Auto TCP Operating Mode Parameters
Note: Auto TCP is the only
communication mode that lets a
serial device server initiate the
connection.
Note: Auto TCP settings must
include the baud rate, parity,
data bits, stop bits, and flow
control.
Note: In Normal and Raw TCP,
an outside device such as a
computer performs the act of
connecting to the serial device
server. That’s also one of the
modes under Auto TCP. A PC
can connect to the serial device
server and start transferring
data back and forth using its
serial port.
In Auto TCP, the serial device server acts both as a client and as a
server. As a client, it connects to the server at the specified TCP address
and port. As a server, it will accept a Raw TCP mode connection.
You can configure a serial device server port to use either DSR or Data
to initiate a connection. As with Raw TCP, you must configure all the
connection information (baud rate, data bits, and so forth) on the Serial
Port Setup page. There is no way for the application to tell the serial
device server what to use for that serial port connection.
Auto TCP is also somewhat similar to Raw TCP in that only data passes
through a serial device server serial port – there are no headers and no
packet. For this reason, you cannot use Auto TCP with our virtual COM
port drivers.
You can connect to the serial device server via another host and use a
port just as you would in Raw TCP. The main differences between Raw
and Auto TCP are that Auto TCP operates in two modes (DSR and Data)
and that it can enable the serial device server to initiate a connection.
Auto TCP–DSR mode: When the serial device server port sees DSR
become active (raised), it connects, on its own, to the end point
specified by the IP address and TCP port on the Serial Port Setup
Web page. When DSR is de-activated, the serial device server drops
the network connection.
Auto TCP– Data mode: When a serial device server starts receiving
data on its serial port, it connects to the end point specified by the IP
address and TCP port on the Serial Port Setup Web page.
Auto TCP timeout: When the specified number of seconds passes
without any new data, the serial device server closes the connection.
The Auto TCP Timeout is used only in Data mode, not in the DSR
mode.
Step
Preliminary
Step
Procedure
Description
Click on Serial Ports in the selection bar.
The Serial Port Setup screen shown on
the following page displays.
Note: Setup screens vary slightly between
62
Serial Device Servers
RS-232 and RS-232/422/485 (MEI) units.
If you have an RS-232/422/485 (MEI) serial
device server, the Configure Serial Port
Interface step will display so that you can
select between RS-232 and RS-422/485
operation.
If you have an RS-232 serial device server,
the Configure Serial Port Interface step will
not display and you will not be presented with
any RS-422/485 configuration options.
Note: Click on a link to see a pop-up help
screen for that item. For example, if you
click on the Auto TCP mode link, the
following help screen pops up.
Figure 43 - Serial Port Setup Screen for Auto TCP Mode
Note: Click on a link
to see a pop-up help
screen for that item.
63
Serial Device Servers
Step
Procedure
Description
Step 1
Select the serial port you want to configure.
Click on a port number to select that port.
The selections on the screen are
automatically populated with any existing
parameters for the selected port.
Step 2
Click on the Auto TCP Operating Mode
selector.
Auto TCP allows a serial device server
device to act as a client and to connect to
the server when DSR is active or when
data is received.
You will find directions for configuring
ports in Normal, Tunneling, and Raw TCP
modes in the preceding sections.
Directions for Raw UDP mode are in the
following section.
Step 3a
Configure the Operating mode.
Click on the desired data Rate Multiplier.
Your choices are:
Auto (Recommended)
Force X2 mode
Force X4 mode
Force X8 mode
The auto setting has no effect on the
baud rate you set. However, if you select
X2, X4, or X8, the baud rate of the serial
port will be the baud rate that you set
multiplied by 2, 4, or 8, respectively.
Note: Forcing a change in the data rate may
cause communication problems with some
serial devices. If this is the case, change the
setting back to Auto (Recommended).
Step 3b
Click on the desired Performance Selector.
Choose balanced mode except in those
cases where the serial device cannot
tolerate the slight delays inherent in
normal TCP/IP operation.
Balanced mode offers excellent
performance for most applications.
Low Latency mode heavily favors
responsiveness over throughput.
Step 3c
Set the Heart Beat Time to a value from 1 to
65534 seconds. Default is 45 seconds.
Heartbeat messages help detect when a
connection has been lost between the PC
driver and the serial device server.
If you need quick notification that the
connection has been lost, set this timer to
a shorter value.
If you are more concerned about network
traffic, set this timer to a longer value.
Note: Use a value of 0 to disable the heartbeat
timer.
Step 3d
Set the Baud Rate.
The serial device server and the serial
device(s) to which it is attached must use
the same serial connection speed.
Step 3e
Set the Parity.
Parity can be odd, even, or none.
Step 3f
Set the Data Bits.
Data Bits can be 7 or 8.
Step 3g
Set the Stop Bits.
Stop Bits can be 1 or 2.
64
Serial Device Servers
Step
Procedure
Description
Step 3h
Set the Flow Control.
Flow control determines the handshake
method used between the serial device
server and the serial device(s) to stop the
serial input/output process
Step 3i
Click on the desired Auto TCP Mode
selector.
Your choices are:
DSR – Initiate the TCP connection
when the serial device server serial
port’s DSR becomes active
Data – Initiate the TCP connection
when the serial device server serial port
receives data
This selection determines whether the
serial device server port will initiate a
communications link when DSR becomes
active or when data is received at the
serial port.
Typically, the DTR output of the device to
which you are connecting drives the DSR
input on the serial device server serial
port.
Step 3j
Set the Auto TCP timeout interval if you
selected Data as the Auto TCP Mode.
Sets the number of seconds before the
TCP connection is dropped after data
stops.
Note: This selection is only available if the Auto
TCP Mode selector is set to Data. Otherwise, it
is grayed out.
Step 3k
Set the IP Address of the TCP host to which
the serial device server will connect.
This selection sets the IP address to be
used in Auto TCP mode.
Step 3l
Set the TCP Port number of the TCP host to
which the serial device server will connect.
This selection sets the TCP port for Auto
TCP modes.
Steps 4a through 4d apply only to RS-232/422/485 (MEI) units
Step 4a
(MEI only)
Configure the serial port interface.
Click on the desired interface selector.
This series of steps only applies to MEI
units, such as the SSE-400.
If you select RS232, the RS422/485
selections will be grayed out. Continue
with Step 5.
Step 4b
(MEI only)
Click on the desired duplex mode selector.
Select Full Duplex to always enable
transmit and receive drivers.
Select Half Rx to enable the transmit
drivers only when the serial device server
is transmitting; receivers will always be
enabled.
Select Half Rx Tog to enable the transmit
drivers and to disable receivers only when
the serial device server is transmitting.
Step 4c
(MEI only)
Click on the desired connector setup.
Select Loopback All to internally loopback
RTS and CTS in the serial device server.
AuxIn and AuxOut are looped at the
connector.
Select Modem Control to send RTS on
the AuxOut signal and to receive CTS on
the AuxIn signal.
Step 4d
(MEI only)
Select 2- or 4-wire communication.
Select 2-wire to use the transmit pair for
both transmit and receive in RS-422/485.
Select 4-wire to use a separate pair of wires
for transmit and receive in RS-422/485.
Step 4 (non-MEI) / Step 5 (MEI) applies to all units
65
Serial Device Servers
Step
Procedure
Description
Step 4
(non-MEI)
or
Step 5
(MEI only)
Repeat the steps above for each port you
need to configure and then press Save to
implement all of your changes.
Close and re-open the port to activate
your changes.
That’s it! You’re done. Your serial device
server is configured for the Raw TCP
operating mode.
Setting Raw UDP Operating Mode Parameters
Note: In Raw UDP, your serial
device server can send
messages to multiple receivers
simultaneously.
Raw UDP is mainly used to broadcast messages over a network. It is a
connectionless protocol that offers a direct way to send and receive
datagrams over an IP network but provides very few error recovery
services. UDP applications must generally be willing to accept some
loss, errors, or duplication. Most UDP applications do not require
reliability mechanisms and may even be hindered by them. If your
application requires a high degree of reliability, you should use a protocol
such as TCP.
UDP provides no guarantees for message delivery and a UDP sender
has no way of telling the status of its messages once it sends them onto
the network. For multicast packages, unlimited propagation of UDP
packets through routers is prevented by the Time To Live (TTL) scheme.
Each router decrements a packet’s TTL value and only forwards those
packets whose TTL value is greater than the threshold configured on the
router.
UDP has three possible modes of communication that you select
according to the IP/UDP address you enter:
Step
Preliminary
Step
Point to point – key in a specific device’s address to communicate
only with that device
Broadcast – key in the broadcast address of 255.255.255.255 to
send to all devices listening for the transmission
Multicast – key in an address in the assigned UDP range of
224.0.0.0 – 239.255.255.255 to send to several devices with the
selected address
Procedure
Description
Select Serial Ports from the selection bar.
The Serial Port Setup screen shown on
the following page displays.
Note: Setup screens vary slightly between
RS-232 and RS-232/422/485 (MEI) units.
If you have an RS-232/422/485 (MEI) serial
device server, the Configure Serial Port
Interface step will display so that you can
select between RS-232 and RS-422/485
operation.
If you have an RS-232 serial device server,
the Configure Serial Port Interface step will
not display and you will not be presented with
any RS-422/485 configuration options.
66
Note: Click on a link to see a pop-up help
screen for that item. For example, if you
click on the Raw UDP link, the following
help screen pops up.
Serial Device Servers
Figure 44 - Serial Port Setup screen for Raw UDP mode
Note: Click on a link
to see a pop-up help
screen for that item.
Step
Procedure
Description
Step 1
Select the serial port you want to configure.
Click on a port number to select that port.
The selections on the screen are
automatically populated with any existing
parameters for the selected port.
Step 2
Click on the Raw UDP Operating Mode
selector.
Raw UDP allows a serial device server
device to perform one to many
transmissions.
You will find directions for configuring ports
in Normal, Tunneling, Raw TCP and Auto
TCP modes mode in the previous sections.
Step 3a
Configure the Operating mode.
The auto setting has no effect on the
67
Serial Device Servers
Step
Procedure
Click on the desired data Rate Multiplier.
Your choices are:
Auto (Recommended)
Force X2 mode
Force X4 mode
Force X8 mode
Description
baud rate you set. However, if you select
X2, X4, or X8, the baud rate of the serial
port will be the baud rate that you set
multiplied by 2, 4, or 8, respectively.
Note: Forcing a change in the data rate may
cause communication problems with some
serial devices. If this is the case, change the
setting back to Auto (Recommended).
Step 3b
Click on the desired Performance Selector.
Choose balanced mode except in those
cases where the serial device cannot
tolerate the slight delays inherent in
normal TCP/IP operation.
Balanced mode offers excellent
performance for most applications.
Low Latency mode heavily favors
responsiveness over throughput.
Step 3c
Set the Heart Beat Time to a value from 1 to
65534 seconds. Default is 45 seconds.
Heartbeat messages help detect when a
connection has been lost between the PC
driver and the serial device server.
If you need quick notification that the
connection has been lost, set this timer to
a shorter value.
If you are more concerned about network
traffic, set this timer to a longer value.
Note: Use a value of 0 to disable the heartbeat
timer.
Step 3d
Set the Baud Rate.
The serial device server and the serial
device(s) to which it is attached must use
the same serial connection speed.
Step 3e
Set the Parity.
Parity can be odd, even, or none.
Step 3f
Set the Data Bits.
Data Bits can be 7 or 8.
Step 3g
Set the Stop Bits.
Stop Bits can be 1 or 2.
Step 3h
Set the Flow Control.
Flow control determines the handshake
method used between the serial device
server and the serial device(s) to stop the
serial input/output process
Step 3i
Set the UDP/IP Address.
These are your options:
Multicast
This selection determines the destination
IP address where data will be sent.
For multicast, enter a valid multicast IP
address (244.0.0.0 – 239.255.255.255) to
broadcast data to a specific multicast group.
For broadcast, enter 255.255.255.255 to
broadcast the serial data to all devices
ready to accept data.
For point to point, enter a specific address
to which the serial device server can send
UDP packets containing serial data.
Step 3j
Broadcast
Point to point
Set the UDP port designation.
Enter a valid UDP port number to which
the serial device server can send. The
serial device server will receive on both
port 5000 and on the designated serial
68
Serial Device Servers
Step
Step 3k
Procedure
Description
port number.
Set the TTL value.
This selection sets the TTL (Time To Live)
value for multicast packets. Each router
decrements the TTL value of the packet
and will only forward a packet if its value
is greater than the threshold configured
on the router. The following are standard
settings:
0 Restricted to host
1 Restricted to subnet
15 Restricted to site
63 Restricted to region
127 Worldwide
255 Unrestricted
Steps 4a through 4d apply only to RS-232/422/485 (MEI) units
Step 4a
(MEI only)
Configure the serial port interface.
Click on the desired interface selector.
This series of steps only applies to MEI
units, such as the SSE-400.
If you select RS232, the RS422/485
selections will be grayed out. Continue
with □ Step 5.
Step 4b
(MEI only)
Click on the desired duplex mode selector.
Select Full Duplex to always enable
transmit and receive drivers.
Select Half Rx to only enable the transmit
drivers when the serial device server is
transmitting; receivers always enabled.
Select Half Rx Tog to disable receivers
and enable the transmit drivers only when
the serial device server is transmitting.
Step 4c
(MEI only)
Click on the desired connector setup.
Select Loopback All to internally loopback
RTS and CTS in the serial device server.
AuxIn and AuxOut are looped at the
connector.
Select Modem Control to send RTS on
the AuxOut signal and to receive CTS on
the AuxIn signal.
Step 4d
(MEI only)
Select 2- or 4-wire communication.
Select 2-wire to use the transmit pair for
both transmit and receive in RS-422/485.
Select 4-wire to use a separate pair of wires
for transmit and receive in RS-422/485.
Step 4 (non-MEI) / Step 5 (MEI) applies to all units
Step 4
(non-MEI)
or
Step 5
(MEI only)
Repeat the steps above for each port you
need to configure and then press Save to
implement all of your changes.
69
Close and re-open the port to activate
your changes. That’s it! You’re done.
Normal is the most common operating
mode and the easiest to set up.
Serial Device Servers
Running Diagnostic Tests
Using the Port Status screen
Step
Preliminary
Step
Procedure
Description
Click on Diagnostics from the selection
bar.
The Port Status screen displays.
Figure 45 - Port Status screen
Step
Procedure
Description
Step 1
Select the desired port.
Click on the port number.
Step 2
Press the Clear key to reset the selected
port.
Pressing Clear lets you halt an
unresponsive communications link.
Use this procedure to free a com port that
locks up. Note that the data trying to get
through that port is lost and will need to
be resent.
Running the Ping test
Step
Preliminary
Step
Procedure
Description
Click on Diagnostics from the selection
bar and then click on either of the Ping
Test selections from the left panel.
The Ping Test screen displays.
Figure 46 - Ping Test screen
Step
Step 1
Procedure
Description
Enter the IP address of a device that is
connected to the network.
This can be a PC or other device.
Use the Ping test to verify connectivity
between the serial device server and
another device on the network as
specified by the IP address field.
Note: This utility is not intended to ping the
serial device server from a PC, but for the
70
Serial Device Servers
Step
Procedure
Description
serial device server to ping a PC or other
device. To ping the serial device server from
a PC on the network, use the ping command
from a DOS command line.
Press Ping to run the test.
The Ping results screen displays.
Figure 47 - Ping results screen
Step
Step 2
Procedure
Description
Press the Ping Test link to return to the Ping
Test screen.
You can also press the Backspace key to
return to the Ping Test screen.
Checking wireless status
Step
Preliminary
Step
Procedure
Description
Click on Diagnostics from the selection
bar and then click on Wireless Status from
the left panel.
The Wireless Status screen displays.
Figure 48 – Wireless Status screen
Step
Step 1
Procedure
Description
The wireless status displays the current
channel number and a set of metrics that
give an indication of the quality of the
wireless connection and the current access
point SSID that it is associated to.
71
Serial Device Servers
Performing Administrative Functions
The Admin functions let you update the software, assign a descriptive
name to the serial device server, and manage users (control who can
access the serial device server from the Web interface). You can access
these functions by selecting Admin from the selection bar.
Managing Users
Note: You can create a
maximum of ten users for each
serial device server.
Initially, the serial device server is configured to have no exclusive users.
This means that anyone with the device drivers installed and who knows
the serial device server’ IP address can use the Web interface to
configure and manage the serial device server.
You can create users to restrict this type of access to approved
personnel only. Once you create a user, only someone using that user ID
and password has Web access to the serial device server.
Showing users
Step
Preliminary
Step
Procedure
Description
Click on Admin in the selection bar and
then select Show Users from the left
panel.
The Show Users screen displays.
Passwords appear as asterisks.
Figure 49 - Show Users screen
Step
Step 1
Procedure
Description
Make note of any users you want to add or
delete. Select Add/Del Users to add or
remove users.
Write down the user’s name exactly as it
appears including any spaces.
Adding users
Step
Preliminary
Step
Procedure
Description
Click on Admin in the selection bar and
then select Add/Del User from the left
panel.
The Add/Del Users screen displays.
Figure 50 - Add/Del Users screen
Step
Procedure
Description
72
Serial Device Servers
Step
Procedure
Description
Passwords appear as asterisks.
Step 1
Enter the user name and password in the
boxes provided.
Step 2
Select the Add option.
Step 3
Press the Submit key.
A network confirmation prompt displays.
Figure 51 - Network confirmation prompt
Step
Procedure
Description
Step 4
Enter the user name and password in the
boxes provided.
If desired, check the Remember my
password box.
Be sure to key in the name and password
in exactly as you did in the Add/Del Users
screen. Both are case-sensitive.
Step 5
Click OK.
You can now view the new user name
and password by selecting Show Users
from the Admin screen. Be sure to record
the user name and password in a safe
place.
Procedure
Description
Deleting users
Step
Preliminary
Step
Click on Admin in the selection bar and
then select Add/Del User from the left
panel.
The Add/Del Users screen displays.
Figure 52 - Add/Del Users screen
Step
Step 1
Procedure
Description
Enter the user name and password in the
Be sure to enter them exactly as they
73
Serial Device Servers
Step
Procedure
boxes provided.
Description
were originally keyed in when the user
was added. Both the user ID and the
password are case-sensitive.
Passwords appear as asterisks.
Step 2
Select the Delete option.
Step 3
Press the Submit key.
You can confirm the deletion of this user
by selecting Show Users from the Admin
screen. See below.
Figure 53 - Show Users screen
Giving the Serial Device Server a Descriptive Name
Step
Preliminary
Step
Procedure
Description
Click on Admin in the selection bar.
The Set Descriptive Name screen
displays.
Figure 54 - Set Descriptive Name screen
Step
Procedure
Description
Step 1
Enter a unique name for this serial device
server that is descriptive of its function or
location.
Use a maximum of 60 valid characters (az, 0-9, and space).
Step 2
Press Submit.
Your serial device server’ name now
appears at the bottom of the Home page
screen.
Note: You can change or delete the name of
your serial device server by returning to the Set
Descriptive Name screen and either changing
or deleting the name and then pressing Submit.
Upgrading Firmware
Step
Preliminary
Step
Procedure
Description
Click on Admin in the selection bar and
then select Upgrade Firmware from the
left panel.
The Upgrade Firmware screen displays.
74
Serial Device Servers
Figure 55 - Firmware Upgrade screen
Note: Only serial device server
devices with a firmware revision
level of 5.0 and above can
support SNMP.
Determine the revision level of a
serial device server (check the
bottom of the Home page in the
Web-based interface) before
upgrading the firmware.
Step
Procedure
Description
Step 1
Browse to the location with the revised
firmware file.
Most of B+B SmartWorx’s device drivers
are available from our Web site.
Step 2
Press Send File.
The Remote Reset screen displays.
Figure 56 - Remote Reset
Step
Step 3
Procedure
Description
Press Reset to reset your serial device
server.
The serial device server must be reset to
implement the new firmware.
75
Serial Device Servers
Troubleshooting and Maintaining a Serial Device Server
Troubleshooting a Serial Device Server
Note: Any unauthorized repairs
or modifications will void the
serial device server' warranty.
This section lists some common problems and their causes. If the
information below does not provide a solution, contact B+B SmartWorx
technical support.
Problem
Cause
Solution
The serial device
server does not turn
on and no LEDs light
up.
The serial device
1. Make sure that the power source is properly
The serial device will
not respond even
though the serial
device server is
functioning.
server or the power
source is damaged, or
the serial device
server does not have
power.
The serial device is
not powered up; the
serial cable is
wrong/damaged, or
the serial port settings
are wrong.
connected to the serial device server’ power jack.
Caution! Only use the B+B SmartWorx +5 V power
source.
2. Make sure the power adapter is connected to a
functioning electrical outlet.
3. Contact B+B SmartWorx tech support.
1. Make sure the serial device is powered up.
2. Make sure the serial cable is properly connected
3.
4.
5.
6.
7.
The search utility
does not find the
serial device server.
Could be due to a variety
of causes:
Check power
Check status
The search utility
does not find the
serial device server,
Check LAN
to the serial device and to the serial device
server.
Verify the cable pinouts.
Try a different serial cable.
Try a different port on the serial device server.
Review your serial device literature. Make sure the
settings it specifies match those the serial device
server is using (check the serial device server
serial port settings using the Web interface).
Try plugging the serial device directly into a PC.
Verify that the blue Power LED is lit.
If the Power LED is not lit,
1. Check the power connection.
2. If power is connected properly, contact B+B
SmartWorx tech support.
Verify that the green Status LED is lit.
If the Status LED is not lit,
1. Check the firmware version.
a. If the serial device server firmware has been
upgraded from the factory default, reset the
serial device server to the factory default.
See page 11.
b. If the procedure to return to factory default
fails, contact B+B SmartWorx tech support.
2. Cycle power on the box and wait approximately
30 seconds. If the Status LED still does not light,
contact B+B SmartWorx tech support.
Verify that the link status light under the LAN
connection is lit. If it is not lit,
76
Serial Device Servers
Problem
Cause
cont.
Check subnet
Solution
1. Check to see if the LAN patch cable is fully
seated at both ends.
2. Make sure the hub is powered up and
functioning.
3. Try another port on the hub.
4. Try another patch cable.
5. Contact B+B SmartWorx tech support.
Verify that the serial device server and the PC from
which the search is being performed are on same
subnet.
Note: There should be nothing other than a hub or a
switch between the PC and serial device server.
1. Check with the network administrator to verify
that the serial device server and the PC are on
same subnet.
2. If you are unsure of the subnet, check the IP
address of the PC (by running ipconfig in a
command box) against the IP address of another
PC plugged into the same hub as serial device
server.
3. If the PC and serial device server are on same
subnet but a search still fails, connect the serial
device server directly to the PC using a crossover
cable (if supplied; otherwise, use any Ethernet
cable) and the instructions provided.
4. Contact B+B SmartWorx technical support.
Web Browser does
not display the serial
device server home
page.
Check Web
connection
Use Ping to verify the connection.
1. If Ping fails:
a. Find the serial device server using the search
utility. Display the network settings.
1. Is subnet mask OK?
2. Is Gateway address OK?
3. Is IP address OK?
b. Can the PC ping another device on the same
subnet as the serial device server?
1. No: Correct the PC setup and then retry.
2. Yes: Contact B+B SmartWorx tech
support.
2. If Ping passes:
a. Is Internet Explorer setup to use proxy
server? If yes, disable the proxy server and
retry.
b. Is a supported browser being used?
1. No: Install and use supported browser.
2. Yes: Contact B+B SmartWorx technical
support.
77
Serial Device Servers
Problem
Cause
Solution
Your application
cannot open the
COM port
Wrong COM port
1. Is the application set up to use the correct COM
port number?
a. No – Select correct COM port number.
b. Yes – Continue with step 2.
2. Does COM port(s) show up in Device Manager?
a. No – Go through the installation process,
then verify that the COM port(s) shows up in
Device Manager.
b. Yes – In Device Manager, open the
properties page under Multi-port Serial Adapters
for the serial device server and go to the serial
device server Configuration tab.
3. Does the auto query that runs when you select
the serial device server Configuration tab find the
device?
a. Yes – Continue with step 3: Try to open the
COM port in HyperTerminal.
b. No - Verify that the MAC address, IP
address, Subnet mask, and gateway address
are correct for the serial device server being
used.
If not, click on the Advance button and use
the search utility to select the correct serial
device server and set these parameters.
Retry to see if the application will open the
port.
4. Try to open the COM port in HyperTerminal.
a. Port opens: There is a problem with your
application that is beyond scope of this
troubleshooting guide.
b. Port does not open: You require help that is
beyond the scope of this troubleshooting
guide. Contact B+B SmartWorx tech support.
Application can open
COM port but data
will not transfer.
Check COM port in
Using HyperTerminal, open the selected COM port.
1. Place a loopback connector on the selected COM
port.
2. Set the communication parameters.
3. Type random characters. Does the screen show
these characters echoed back?
a. Yes - The port is functioning.
b. No - Try another port. If the characters still
are not echoed back, contact B+B
SmartWorx tech support.
number or other COM
port-related problem;
problem with
application
HyperTerminal
78
Serial Device Servers
Maintaining a Serial Device Server
Operating Conditions
The serial device server series is designed to work in environments that
are free from dust, dirt, and moisture. You can operate a serial device
server at temperatures between 0° to 70°C. Do not leave a serial device
server where moisture can condense on it.
Handling the Serial Device Server
The following information can help you to use the serial device server in
a reliable, trouble-free manner.
Make sure the serial device server is off before you connect or
remove the Ethernet cable.
Make sure that all serial devices are connected correctly.
Protect the serial device server from excessively dirty or damp
conditions.
Do not drop, strike, or handle the serial device server roughly.
Handle it like any other piece of sensitive electronic equipment.
Moving the Serial Device Server
Follow these steps if you need to move your serial device server or
prepare it for shipment.
Disconnect the power cable.
Disconnect all other cables.
If you are shipping the serial device server, use the original packing
material and container. If you no longer have the original packaging,
use a sturdy carton and sufficient packing material to protect the
serial device server during shipment.
Cleaning the Serial Device Server
Clean the outside of the serial device server as needed with a slightly
moist soft cloth. Do not use solvents or abrasive cleaners.
Servicing the Serial Device Server
There are no user-serviceable parts in the serial device server. Contact
B+B SmartWorx for repair. Be sure to obtain an RMA number from B+B
SmartWorx technical support before returning your serial device server
for service.
79
Serial Device Servers
Appendix A
Specifications
Size
LAN Interface
Product
Size (L x W x H)
DSE-100D
4.6” x 3.8” x 1.2” (11.8 x 9.5 x 2.9 cm)
Mounting flanges add 1.0” (2.5 cm) to width.
ESE-100D/400D
10.0” x 5.3” x 1.9” (25.3 x 13.5 x 4.8 cm)
10/100 Base T (IEEE 802.3), auto-negotiation and auto MDI/MDIX.
RJ45 Network connector
Optional 802.11b/g wireless networking
Serial Interface
Fully independent ports on multiport models
DB9 male, DTE configuration
Hardware flow control
Full modem control
RS-232 (EIA-232)
RS-232/422/RS-485
RS-232
# Serial
ports
RS232/422/485
DSE-100
2
-
ESE-100
8
ESE-400
Parity, Stop Bits:
Parity configurable as:
Data bits configurable as:
Stop bits configurable as:
Speed:
Each serial port supports data transfer speeds of up to 921.6 kbps,
depending on flow control protocols used, cable length and condition,
and other factors. The aggregate throughput of all ports on any given
Device Server is limited to approximately 5 Mbps.
80
None, Even, Odd
5, 6, 7, 8
1, 1.5, 2
Serial Device Servers
Signals:
RJ45:
View looking into
the connector
RS-232
signal
Pin #
RS-422/485 signal,
4-wire mode
RS-422/485 signal,
2-wire mode
RI
1
TxD–
RTS
2
AuxOut+
Transmit/Receive Data (Data–)
N/C
DTR
3
AuxOut–
N/C
GND
4
GND
Signal Ground (GND)
TxD
5
TxD+
RxD
6
RxD+
Transmit/Receive Data (Data+)
N/C
DCD
7
AuxIn–
N/C
DSR
8
RxD–
N/C
CTS
9
AuxIn+
N/C
N/C
10
N/C
N/C
DB9:
View looking into
the connector
RS-232
signal
Pin #
RS-422/485 signal,
4-wire mode
DCD
1
AuxIn–
RS-422/485 signal,
2-wire mode
N/C
RxD
2
RxD+
N/C
TxD
3
TxD+
Transmit/Receive Data (Data+)
DTR
4
AuxOut–
N/C
GND
5
GND
DSR
6
RxD–
Signal Ground (GND)
N/C
RTS
7
AuxOut+
N/C
CTS
8
AuxIn+
N/C
RI
9
TxD–
Transmit/Receive Data (Data–)
Transmitter outputs
81
Serial Device Servers
RS-232:
RS-422/485:
High Level Output:
Low Level Output:
Transmitter Skew:
+5 V (min), +5.4 V (typical)
–5 V (min), –5.4 V (typical)
50 ns (typical), 200 ns (max)
Transmitter Outputs:
Transmitter Skew:
Distance:
2 V (min) for 100 Ohm load
5 ns (typical), 10 ns (max)
4000 feet
Input Voltage Rating:
Receiver Skew:
–15 V to +15 V
120 ns (typical), 250 ns (max)
Input Voltage Rating:
Receiver Skew:
–15 V to +15 V Common Mode Input Voltage
13 ns (typical)
Receiver Inputs:
RS-232:
RS-422/485:
Surge Suppression Option:
Surge suppressor is applied to each line; capable of sustaining up to 40A peak, 8 x 20-µs transient surges, a clamping voltage of 30 V (RS-232)
or 15.5 V (RS-422/485), and a peak energy dissipation of 0.1 Joules.
Protocols and software
B+B SmartWorx provides several ways to manage and configure serial
device server after installation:
a. Windows Device Manager (B+B SmartWorx Device Manager on
Windows NT4)
b. On-board utility accessible from a standard HTTP web browser.
c.
Simple Network Management Protocol (SNMP)
d. IntelliSock TCP socket services
Management
UDP, TCP/IP, HTTP, DHCP, ARP, SNMP
IP Configuration
DHCP, Static IP (set through serial device server Installation Wizard) or
custom UDP datagram utility
Communication Modes
Normal, Tunneling, Raw TCP, Auto TCP, Raw UDP
Client OS support
Device drivers provided for Windows 2000, Windows XP, Windows NT4,
and Linux Other operating systems supported by IntelliSock TCP socket
services Check Website for latest OS support information.
Hardware
Processor:
Freescale / Motorola Power PC
SDRAM:
8 MB
FLASH Memory: 2 MB
FLASH is field upgradeable over Ethernet connection
Switches
All models:
On back panel:
Reset: Resets the unit and does a hard reboot.
User data in volatile memory cleared.
System configuration unchanged.
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Serial Device Servers
If held until Status LED flashes slowly and then released:
User data in memory is cleared and configuration is reset to factory
default settings
If held until Status LED flashes quickly and then released:
User data in memory is cleared and system firmware reverts to the
factory default
Indicators
8-port models:
On front panel
Power: On when unit has power
On rear panel
Link (left side of Ethernet connector): Network connection
ON = connected to network; OFF = not connected
Speed (right side of Ethernet connector): Speed of network
connection, ON = 100 Mbps; OFF = 10 Mbps.
Data: Color RED if port is configured for RS-232 operation. Color
GREEN if port is configured for RS-422/485 operation. Flashes
when data is being sent or received on the serial port.
Status: Off until box is running then turned on.
If the Reset button is pushed in and held, the following occurs:
1. Status LED flashes at a rate of 1 flash every 2 seconds for 10
seconds (slow flash).
If Reset button is released during this time period, the
configuration is reset to factory defaults; then the serial device
server automatically restarts.
2. If Reset button is held past the first 10 seconds, the LED starts to
flash at a rate of 1 flash per second for 10 seconds (fast flash).
If Reset button is released during this time period, the serial
device server is reset back to factory default firmware revision;
then the serial device server automatically restarts.
3. If Reset button is held past the first 20 seconds, the LED stops
flashing.
If Reset button is released during this time period, the serial
device server resets but the configuration is unchanged.
2-port models:
All LEDs have the same definitions as above and are located as
indicated below:
Power – top cover
Link – left side of Ethernet connector
Speed – right side of Ethernet connector
Data – next to DB9 serial port(s)
Status – next to power jack
Power Supply
DC input, with AC Adapters provided for 100VAC–240VAC, 50Hz–60Hz,
Autosensing.
+5V, 2A (10W) max
Environment
Operating:
Storage:
Relative Humidity:
Certifications
FCC, CE, IC
0° C to 70° C
–40° C to 70° C
10% to 90% non-condensing
83
Serial Device Servers
Appendix B
Declaration of Conformity
Manufacturer's Name
B+B SmartWorx, Inc.
Manufacturer's Address:
707 Dayton Road, Ottawa IL 61350
Application of Council
Directive:
Electromagnetic Compatibility (EMC) 89/336/EEC
Standards to which
Conformity is Declared:
EN55022, 1988
EN55024, 1998
Type of Equipment:
Information Technology Equipment
Equipment Class:
Commercial, Residential, & Light Industrial Equipment
Model Names:
DSE-100D: 2-port RS-232 Serial Device Derver with DB9 connector(s)
ESE-100D: 8-port RS-232 Serial Device Derver with DB9 connector(s)
ESE-400D: 8-port RS-232/422/485 Serial Device Server with DB9
connector(s)
84
Serial Device Servers
FCC Notice: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to
correct the interference at his/her own expense.
The user is cautioned that changes and modifications made to the equipment
without approval of the manufacturer could void the user’s authority to
operate this equipment.
It is suggested that the user use only shielded and grounded cables to
ensure compliance with FCC Rules.
Caution: To comply with FCC RF exposure compliance requirements, a
separation distance of at least 20 cm must be maintained between the
antenna of this device and all persons.
Canadian Notice:
This device complies with Industry Canada ICES-003 regulations.
Cet appareil est conformé à la norme ICES-003 du Canada.
Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including interference that may
cause undesired operation of the device.
To prevent radio interference to the licensed service, this device must be
operated indoors only and should be kept away from windows to provide
maximum shielding.
This device has been designed to operate with an antenna having a
maximum gain of 2.2 dBi. Antennae having a higher gain are strictly
prohibited per regulations of Industry Canada. The required antenna
impedance is 50 ohms.
To reduce potential radio interference to other users, the antenna type and
its gain should be so chosen that the equivalent isotropically radiated power
(EIRP) is not more than that required for successful communication.
The installer of this radio equipment must ensure that the antenna is located
or pointed such that it does not emit RF field in excess of Health Canada
limits for the general population.
85
Serial Device Servers
Appendix C
Warranty information
B+B SmartWorx, Inc. warrants the Serial device server with a limited lifetime warranty. B+B SmartWorx,
Inc. will repair or replace any board that fails to perform under normal operating conditions and in
accordance with the procedures outlined in this document during the warranty period.
Any damage caused by external causes, including problems with electrical power, servicing not
authorized by B+B SmartWorx, negligent installation or operation, failure to follow documented
procedures, abuse, or general misuse of the product is not covered by the warranty. Custom configured
products are non-refundable. B+B SmartWorx makes no express warranties except those stated in this
paragraph and in the applicable warranty statements for specific products in effect on the date of invoice.
No representation is made regarding the suitability of this product for any particular purpose.
To request service, you must call B+B SmartWorx at (800) 433-5100 within the warranty period with a
description of the problem. If warranty service is required, B+B SmartWorx will issue a Return Material
Authorization (RMA) Number. You must ship the defective product back to B+B SmartWorx during the
warranty period in its original or equivalent packaging, prepay shipping charges, and insure the shipment
or accept the risk of loss or damage during shipment. B+B SmartWorx will ship the repaired or
replacement products to you.
B+B SmartWorx reserves the right to modify its warranty at any time, in its sole discretion. All software is
provided subject to the license agreement that is part of the package. Customer agrees that it will be
bound by the license agreement once the package is opened or its seal is broken. B+B SmartWorx does
not warrant any software under this Agreement. Warranties, if any, for software are contained in the
license agreement that governs its purchase and use.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE. B+B SMARTWORX'S SOLE OBLIGATION (AND
CUSTOMER'S SOLE REMEDY) WITH RESPECT TO THE FOREGOING LIMITED WARRANTY SHALL
BE TO, AT ITS OPTION, REFUND THE PURCHASE PRICE OR REPAIR/REPLACE ANY DEFECTIVE
PRODUCTS, PROVIDED THAT B+B SMARTWORX RECEIVES WRITTEN NOTICE OF SUCH
DEFECTS DURING THE APPLICABLE WARRANTY PERIOD. CUSTOMER MAY NOT BRING AN
ACTION TO ENFORCE ITS REMEDIES UNDER THE FOREGOING LIMITED WARRANTY MORE
THAN ONE (1) YEAR AFTER THE ACCRUAL OF SUCH CAUSE OF ACTION. ALL EXPRESS AND
IMPLIED WARRANTIES FOR THE PRODUCTS, INCLUDING WITHOUT LIMITATION ANY IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES,
WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. SOME STATES DO NOT
ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
LIMITATION MAY NOT APPLY TO YOU.
B+B SMARTWORX, ITS LICENSORS, DISTRIBUTORS, AND SUPPLIERS (INCLUDING ITS AND
THEIR DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS) SHALL NOT BE LIABLE FOR ANY
SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING
WITHOUT LIMITATION LOST PROFITS, BUSINESS INTERRUPTION, LOST OR CORRUPTED DATA
OR SOFTWARE, OR ANY OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE
THE PRODUCTS, EVEN IF B+B SMARTWORX OR ITS LICENSORS, DISTRIBUTORS, AND
SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CUSTOMER AGREES
THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED
WITH THE PRODUCTS, B+B SMARTWORX IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT
OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE
PURCHASE OF PRODUCTS UNDER THIS AGREEMENT. SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
86
Serial Device Servers
Please complete the following information and retain for your records:
DATE OF PURCHASE:
MODEL NUMBER:
□ DSE-100D
____________________________
(see identification label on bottom of serial device server for model number or
Identifying B+B SmartWorx’s serial device server product line for model
descriptions)
□ ESE-100D
□ ESE-400D
PRODUCT DESCRIPTION:
Serial Device Server
SERIAL NUMBER:
____________________________
All products returned to B+B SmartWorx for either warranty or non-warranty repair MUST be assigned a
Returned Material Authorization (RMA) number prior to shipment. This RMA number must be clearly
marked on the exterior of the product’s return packaging and in any correspondence to ensure proper
routing and prompt attention. To obtain an RMA number, contact B+B SmartWorx 1 (800) 433-5100. In
order to prevent damage to returned merchandise during shipment, please package electronic
components in anti-static/shock proof materials.
For warranty repair/returns, please have the following information available when contacting the
Technical Support department:
1. Model number and serial number of the product under warranty
2. Repair instructions and/or specific description of the problem
For non-warranty repairs or upgrades, contact the Technical Support department for current repair
charges and please have the following information available:
1. Purchase order number to cover the cost of the service
2. Model number and serial number of the product
3. Repair or upgrade instructions relative to the product
87
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