0804663

Operating the thermal transfer printer THERMOMARK ROLLMASTER User manual User manual Operating the thermal transfer printer THERMOMARK ROLLMASTER UM EN THERMOMARK ROLLMASTER, revision 00 2017-06-15 This user manual is valid for: Designation Revision Order No. 0804501 THERMOMARK ROLLMASTER 600 0804663 107815_en_00 THERMOMARK ROLLMASTER 300 PHOENIX CONTACT GmbH & Co. KG • Flachsmarktstraße 8 • 32825 Blomberg • Germany phoenixcontact.com Table of contents 1 2 3 For your safety ...........................................................................................................................5 1.1 Labeling of warning notes ......................................................................................5 1.2 Qualification of users .............................................................................................5 1.3 Field of application.................................................................................................6 1.4 Safety notes...........................................................................................................6 Starting up the printer .................................................................................................................8 2.1 Unpacking and setup.............................................................................................8 2.2 Overview of the device ..........................................................................................9 2.3 Connecting device...............................................................................................10 2.3.1 Connecting the power supply unit ........................................................10 2.3.2 Connecting a printer via USB ..............................................................11 2.3.3 Connecting a printer via WLAN ............................................................12 2.3.4 Connecting a printer via Ethernet .........................................................12 2.4 Loading media and printing .................................................................................13 2.4.1 Loading media .....................................................................................13 2.4.2 Inserting Leporello labels .....................................................................14 2.4.3 Loading ink ribbon ................................................................................15 2.4.4 Printing .................................................................................................16 2.4.5 Creating print jobs ................................................................................16 Operating the printer ................................................................................................................17 107815_en_00 3.1 Touchscreen display............................................................................................17 3.1.1 Operating the display ...........................................................................17 3.1.2 Changing the language ........................................................................17 3.1.3 Start screen ..........................................................................................18 3.2 Operation via the menu........................................................................................18 3.3 Configuration via the website...............................................................................25 3.4 Printing via FTP ...................................................................................................26 3.4.1 FTP login ..............................................................................................26 3.4.2 Printing via FTP ....................................................................................26 3.4.3 FTP access to storage media ...............................................................27 3.4.4 FTP firmware update ............................................................................27 PHOENIX CONTACT 3 / 42 English Table of contents THERMOMARK ROLLMASTER 4 A B Maintenance and troubleshooting ............................................................................................28 4.1 Cleaning the device .............................................................................................28 4.2 Cleaning the photoelectric barrier for labels.........................................................28 4.3 Cleaning the printhead and pressure roller ..........................................................29 4.4 Replacing the pressure roller ...............................................................................30 4.5 Troubleshooting...................................................................................................31 4.6 Error messages ...................................................................................................32 4.7 Repairs ................................................................................................................33 4.8 Storage and disposal...........................................................................................33 Appendix ..................................................................................................................................34 A1 Ordering data.......................................................................................................34 A2 Technical data .....................................................................................................37 A3 FCC .....................................................................................................................38 Index.........................................................................................................................................39 4 / 42 PHOENIX CONTACT 107815_en_00 1 For your safety Read this user manual carefully and keep it for future reference. 1.1 Labeling of warning notes This symbol indicates hazards that could lead to personal injury. There are three signal words that indicate the severity of a potential injury. DANGER Indicates a hazard with a high risk level. If this hazardous situation is not avoided, it will result in death or serious injury. WARNING Indicates a hazard with a medium risk level. If this hazardous situation is not avoided, it could result in death or serious injury. CAUTION Indicates a hazard with a low risk level. If this hazardous situation is not avoided, it could result in minor or moderate injury. This symbol together with the NOTE signal word alerts the reader to a situation which may cause damage or malfunction to the device, hardware/software, or surrounding property. Here you will find additional information or detailed sources of information. 1.2 Qualification of users This user manual is addressed to persons who are familiar with the relevant safety concepts for handling electrical machines. The persons must be able to recognize dangers. 107815_en_00 PHOENIX CONTACT 5 / 42 English For your safety THERMOMARK ROLLMASTER 1.3 Field of application The THERMOMARK ROLLMASTER is a thermal transfer printer for the industrial sector. With the thermal transfer printer, you can print continuous media such as labels and shrink sleeves. With thermal transfer printing, heat causes the color layer of an ink ribbon to be transferred onto the print media. The print result essentially depends on a suitable combination of print media and ink ribbon. A low-quality ink ribbon can lead to premature wear on the printhead and result in a poor print image. Use only print media from Phoenix Contact. You may only use the thermal transfer printer with print media from Phoenix Contact which are intended for the THERMOMARK ROLLMASTER. The use of other media can result in damage to the unit. 1.4 Safety notes Life-threatening danger from mains voltage Never open the housing of the unit or power supply unit. Risk of injury If you operate the device with the cover open, rotating parts are exposed. The moving parts can catch onto loose clothing, jewelry or hair. Risk of crush injuries from cover Make sure you do not crush yourself with the cover. Risk of burns During operation, the print line can get hot. Allow the print line to cool down before you change the print media or modify the device. Risk to operational reliability Incorrect operation or modifications to the device can endanger your safety or damage the device. Do not repair the device yourself. If the device is defective, please contact Phoenix Contact. Damage to the device – – – – 6 / 42 PHOENIX CONTACT Only operate the device in dry locations that are protected from spray and as dust-free as possible. Protect the device and media from humidity, damp, and dirt. Do not expose the device to direct sunlight. To operate the device on the power grid, only use the supplied wide-range power supply unit. The device is designed for alternating voltage from 100 V to 240 V. The electrical connection conditions must comply with the details on the rating plate. 107815_en_00 Radio interference This is a Class A item of equipment (EN 55022). When used in residential areas, the equipment may cause radio interference. In this case, the operator is obligated to implement appropriate measures. Notes on the printhead The printhead is the most sensitive part of your printer. Improper handling can damage the printhead. During printing, always make sure that there is no dirt on the media as this could be pulled underneath the printhead. This can damage the printhead. The ink ribbon must be at least 5 mm wider than the media. Direct contact between the printhead and the media can lead to increased wear on the printhead. 107815_en_00 PHOENIX CONTACT 7 / 42 English For your safety THERMOMARK ROLLMASTER 2 Starting up the printer 2.1 Unpacking and setup Scope of supply – – – – – – – – – Printer Power cable (Euro and US) USB cable WLAN stick Empty film core (possibly already mounted on the take-up hub) Label roll EML (20X8)R/TL THERMOMARK RIBBON 110/50 ink ribbon Data medium with driver and the CLIP PROJECT advanced software. The data medium also contains this user manual in several languages User manual in German and English Unpacking • • Check the device for damage which may have occurred during transport. Retain the original packaging for subsequent transport. Requirements for the installation location NOTE: Damage to the device Only operate the device in dry locations that are protected from spray and as dust-free as possible. Protect the device and media from humidity, damp, and dirt. Do not expose the device to direct sunlight. • Place the device on a level surface. Removing the transportation safeguards • • • 8 / 42 PHOENIX CONTACT Open the cover. Remove the foam transportation safeguards near the printheads. Retain the transportation safeguard for subsequent transport. 107815_en_00 2.2 Overview of the device 8 1 2 7 6 9 5 11 4 10 3 Figure 2-1 1 2 3 4 5 6 7 8 9 10 11 107815_en_00 Overview Display, lights when ready to operate WLAN connection, behind a cover Guide, can be set to the width of the print media Lever, for locking printhead Allen key, for maintenance work Take-up hub, for winding the ink ribbon Supply hub, for supplying the ink ribbon Margin stop, for fastening the media roll Photoelectric barrier, for label detection Pressure roller Print line PHOENIX CONTACT 9 / 42 English Starting up the printer THERMOMARK ROLLMASTER 2.3 Connecting device Mains and computer connections 3 4 1 5 6 2 7 Figure 2-2 1 2 3 4 5 6 7 8 8 Connections on the rear of the device Power supply switch Mains socket SD card slot Two USB master interfaces for keyboard, scanner, USB memory and Bluetooth adapter USB slave interface, full-speed Ethernet 10/100 Base T RS-232 interface USB master interface for keyboard, scanner, USB memory and Bluetooth adapter Ensure that when establishing electrical connections, all devices (printer, computer etc.) are switched off. If you disconnect devices, the devices should again be switched off. 2.3.1 Connecting the power supply unit The THERMOMARK ROLLMASTER is designed for power grids from 100 to 240 V AC. Only use the supplied wide-range power supply unit. • Slide the appropriate adapter onto the power supply unit. • Insert the connecting cable of the power supply unit into the socket of the device. • Connect the power supply unit to a socket. 10 / 42 PHOENIX CONTACT 107815_en_00 2.3.2 Connecting a printer via USB NOTE: Errors during operation due to insufficient or missing shielding Ensure that all the connection cables connected to the device are shielded. A driver must be installed if a USB interface is to be used for connection. You will find the driver on the data carrier that is supplied within the scope of delivery or on the Internet at phoenixcontact.net/qr/0804501. • Switch on the computer. • Exit all programs that are currently running. • Switch on the device. • Connect the computer and device with the supplied USB cable. • Insert the data carrier containing the driver software. A window opens automatically. You can select the language at the top right of this window. • Click on “Install”. • Follow the on-screen instructions. Following successful installation, an icon for the THERMOMARK ROLLMASTER "TRM 300" or "TRM 600" appears in the Windows "Devices and Printers" system folder. • Open the CLIP PROJECT marking software. • Open “File, Print Setup” and under “Thermo, THERMOMARK ROLLMASTER”, create a new device. You can find instructions on CLIP PROJECT marking at phoenixcontact.net/qr/5146040. • Set up the device in CLIP PROJECT marking. 107815_en_00 PHOENIX CONTACT 11 / 42 English Starting up the printer THERMOMARK ROLLMASTER 2.3.3 Connecting a printer via WLAN Installing a WLAN stick 1 2 Figure 2-3 • • Installing a WLAN stick Remove the cover (1) with the Allen key (2). Insert the WLAN stick into the USB interface on the right of the display. Setting up the WLAN connection • • • • • Activate the WLAN interface via the menu (see page 21). Select Access Point. The search for available access points starts. The available access points, including hidden access points, are shown on the display. Select the access point. To use a hidden access point, enter its SSID. Assign the addresses (DHCP or IP address, subnet mask and gateway). When you configure a WLAN connection via the website, do not change the "IP" and "Gateway" parameters. Otherwise the connection with the printer will be lost. For protected networks, the network key is requested. Enter the network key. The connection is established. Network name and IP address are displayed. 2.3.4 Connecting a printer via Ethernet To connect a printer via the Ethernet interface, use a cable with RJ45 plugs for 10Base-T or 100Base-T. Always use a shielded cable. • Connect the printer to a network socket or a computer. • Set up the Ethernet interface via the menu (see page 21). When you configure a WLAN connection via the website, do not change the "IP" and "Gateway" parameters. Otherwise the connection with the printer will be lost. 12 / 42 PHOENIX CONTACT 107815_en_00 2.4 2.4.1 Loading media and printing Loading media Positioning media roll on the media hub 1 2 3 Figure 2-4 Inserting media roll • • • • • • • Loading media into the printhead • • • • • 107815_en_00 Inserting media roll Open the cover. Release the margin stop (1). To do this, turn the green adjustable ring counterclockwise until the arrow points to the symbol. Pull the margin stop out of the media hub. Push the media roll onto the media hub in such a way that the media side to be printed faces upwards. Put the margin stop back on. Push it until both margin stops are touching the media roll. Here a definite resistance can be felt when pushing. Clamp down the margin stop. To do this, turn the adjustable ring clockwise until the arrow points to the symbol. Unwind a lengthy strip of the print media. To lift the printhead, turn the green lever (2) counterclockwise. Turn the red knurled screw (3) until the media fits between the red guides. Push the media toward the printing unit. Move the guides close to the edges of the media. The print media must not get stuck, however. Close the printhead. PHOENIX CONTACT 13 / 42 English Starting up the printer THERMOMARK ROLLMASTER 2.4.2 Inserting Leporello labels 1 2 3 Figure 2-5 Inserting Leporello labels • • • • • • • Loading media into the printhead • • • • • 14 / 42 PHOENIX CONTACT Media feed path with Leporello labels Open the cover. Release the margin stop (1). To do this, turn the green adjustable ring counterclockwise until the arrow points to the symbol. Position the margin stop in such a way that the media fits between the two margin stops. Place the label stack behind the printer. Make sure that the media side to be printed is facing upwards. Guide the Leporello labels over the holder for the media roll Check the position of the margin stop. The media must make contact on both sides without getting clamped. Clamp down the margin stop. To do this, turn the adjustable ring clockwise until the arrow points to the symbol. To lift the printhead, turn the green lever (2) counterclockwise. Turn the red knurled screw (3) until the media fits between the red guides. Push the media toward the printing unit. Move the guides close to the edges of the media. The print media must not get stuck, however. Close the printhead. 107815_en_00 2.4.3 Loading ink ribbon 1 2 3 Figure 2-6 Loading the ink ribbon • • • • • • • • • 107815_en_00 Feed path of the ink ribbon To lift the printhead, turn the green lever (3) counterclockwise. Push the ink ribbon roll onto the supply hub (1) so that the color coating of the film faces downwards during unwinding. The ink ribbon rolls for this printer from Phoenix Contact have the color coating on the outside of the winding. Observe the unwinding direction shown in Figure 2-6. If the color coating is positioned incorrectly, the film will stick to the printhead. Align the ink ribbon in the center using the printed scales. Fix the ink ribbon roll in place on the supply hub. To do this, hold the ink ribbon roll in place. Then turn the green knob counterclockwise. Push the empty core of an ink ribbon roll onto the take-up hub (2) and fix it in place. Guide the ink ribbon through the printing unit as shown in Figure 2-6. Fix the start of the ink ribbon onto the take-up hub with adhesive tape. Observe the counterclockwise running direction of the take-up hub. To tighten the feed path of the ink ribbon, turn the take-up hub counterclockwise. To close the printhead, turn the green lever clockwise. PHOENIX CONTACT 15 / 42 English Starting up the printer THERMOMARK ROLLMASTER 2.4.4 Printing The THERMOMARK ROLLMASTER is ready for operation when all connections have been established, the media and ink ribbon have been loaded, and the printhead is locked. Tear-off plate After the printing has been completed, the media strips are detached by hand. For this purpose, the printer is equipped with a tear-off plate. Cutter or perforator A cutter which automatically cuts off labels is available as an accessory (THERMOMARK ROLLMASTER-CUTTER, 0804502). A perforator is available for shrink sleeves (THERMOMARK ROLLMASTER-CUTTER/P, 0804503). 2.4.5 Creating print jobs Create the print jobs using the CLIP PROJECT marking software. CLIP PROJECT marking can be used to create markings on a computer, which are tailored to the Phoenix Contact marking material. Select the THERMOMARK ROLLMASTER as the output device. You will be provided with a list of media that are suitable for this device. The CLIP PROJECT marking software is supplied with the device. CLIP PROJECT marking can also be downloaded at phoenixcontact.net/qr/5146053. 16 / 42 PHOENIX CONTACT 107815_en_00 3 Operating the printer 3.1 Touchscreen display You can use the touchscreen to change the basic settings of the printer, for example: – Pausing, continuing or canceling print jobs – Configuring interfaces – Setting language and time – Updating the firmware Use only CLIP PROJECT software to modify print jobs. 3.1.1 • • Operating the display To select a menu item, briefly touch the corresponding symbol. Move your finger up and down the display to scroll the list. 3.1.2 Changing the language The language is set at the initial startup of the printer. To later select a different language, proceed as follows: 107815_en_00 • Touch this symbol. • Touch this symbol. • Touch this symbol. • • Touch this symbol. Touch the desired language. PHOENIX CONTACT 17 / 42 English Operating the printer THERMOMARK ROLLMASTER 3.1.3 Start screen Open menu Pause print job Continue print job Repeat print job Delete all print jobs Feed an empty label forward 3.2 Table 3-1 Operation via the menu Menu structure Menu Setting option Default Information about the printer Printer type, version number and firmware creation date, serial number of CPU, operating time and number of printed labels, printed length, IP and MAC addresses – Access to the storage medium – Only visible when an external storage medium is present Open saved print jobs from an external storage medium (SD card, USB stick) – Create list of files available on an external storage medium (SD card, USB stick) – Copy files between different storage media (SD card, USB stick) – Select default storage medium Specify storage medium to be accessed via the interfaces and FTP management. For other functions, all storage media can be selected but the default storage medium is offered first. External storage media – USB storage – SD cards USB storage Internal storage media – Approx. 50 MB flash drive in the printer (IFFS) 18 / 42 PHOENIX CONTACT 107815_en_00 Table 3-1 Menu structure Menu Setting option [...] Default Settings Changing printing parameters Set heat level When the printing quality is inadequate, you can change the value. We recom0 mend first raising the heat level via CLIP PROJECT (at: "File, Print Setup"). Only change the setting in the printer after this has been done. It results in an additional increase. Move print position horizontally This can also be modified via CLIP PROJECT (at: "File, Print Setup"). The val- 0.0 mm ues from the printer and from CLIP PROJECT are added together. Move print position vertically This can also be modified via CLIP PROJECT (at: "File, Print Setup"). The val- 0.0 mm ues from the printer and from CLIP PROJECT are added together. Print on request Off Off: The next label is printed immediately On: The next label will only be printed when the corresponding button is pressed on the touchscreen. Repeat print by pressing the button There are several setting options. You can repeat the identical print job or first query the variable data Edit Label detection Change procedure for detection of label sensor If you are printing with media from Phoenix Contact, no adjustment is necessary. Continuous media is automatically detected Extrapolate labels Gap sensor On This functions prevents the first labels from remaining un-printed. In the default setting, this function is on. Warning before end of ink ribbon Switch on/off the warning that the ink ribbon is almost at its end Off If the remaining diameter of the ink ribbon roll is 32 to 74 mm, a warning appears on the display 107815_en_00 PHOENIX CONTACT 19 / 42 English Operating the printer THERMOMARK ROLLMASTER Table 3-1 Menu structure Menu Setting option [...] Default Changing tear-off mode and position Position of the label media for tearing off on the tear-off plate On On: After the last printed label, the label gap is positioned on the tear-off plate Off: Label feed stops once the last label has completely passed the print line Shift tear-off position 0.0 mm If this value is positive, the label is transported further out of the printer. Cutting settings Only visible when a cutter or perforator is present 20 / 42 PHOENIX CONTACT Shift cutting position (reference: rear edge of label) 0.0 mm Increase perforation degree 0 107815_en_00 Table 3-1 Menu structure Menu Setting option [...] Default Setting up interfaces Ethernet setup Enter host name Clear designation for the printer in the network. Generated from "phoenix" and the last six digits of the MAC address DHCP, method of assigning IP address phoenix... On On: Dynamic assignment of IP address by the DHCP server Off: Direct assignment of IP address by the operator Enter IP address IP address of the label printer. Only valid when no DHCP server is ac- – tive Enter network mask – Subnet mask of local network Off Switch on gateway Connection between local and other networks Setting up WLAN Only visible when a WLAN stick is inserted Off Activate WLAN interface Search and selection of access point to be used to establish the WLAN connection DHCP, method of assigning IP address – On On: Dynamic assignment of IP address by the DHCP server Off: Direct assignment of IP address by the operator Network services Website On Activate the HTTP protocol for access to the printer-internal website (see „Configuration via the website“ ) Printer behavior in case of error messages On On: After an error message the last label is repeated Off: After an error message the next label is printed Printer goes into error status when there are problems with the network connection 107815_en_00 On PHOENIX CONTACT 21 / 42 English Operating the printer THERMOMARK ROLLMASTER Table 3-1 Menu structure Menu Setting option [...] Default Setting language and country Set language English Set country Germany Setting of the country-specific date and time formats Set keyboard layout when using an external keyboard When you select the automatic setting, the keyboard setting depends on the setting of the „Set country“ parameter. Automatic Setting time and date Set time zone. The time zone is indicated in reference to UTC. UTC+1 Select the daylight savings time of a region. The time is automatically reset EU Set date in the DD.MM.YYYY format – The print output of the date is in the format set via the „Set country“ parameter. Set system time in HH:MM:SS format When changing the time, ensure that the parameters for time zone, daylight savings and date are correct. – The time can also be synchronized automatically via the Internet with the Ethernet interface. The print output of the time is in the format set via the "Country" parameter (see page 22). Adjusting the display Adjust brightness of the display 8 Time without activity befor the printer goes into energy-saving mode 5 min Test print Test print on EML(20x8)R 22 / 42 PHOENIX CONTACT – 107815_en_00 Table 3-1 Menu structure Menu Setting option [...] Default Activate PIN protection, password for protection of print parameter changes via the display (default: 0000) Off Security Password for printing via FTP (see page 26) print FTP login as ftpprint Password for FTP access to a storage medium, such as a USB stick, SD card, IFFS card FTP login as ftpcard Password for FTP firmware update admin FTP login as ftpadmin Password for setting parameters via the website admin Login as admin Extras Update firmware Copy firmware file into the /misc directory of the storage medium. Insert storage medium into the printer. Then click on this button. Select a file. The printer re-starts after the update. – Save your settings – Save current printer configuration as an .xml file on a storage medium Load settings – Load printer configuration from a storage medium onto the printer Restore settings With the exception of the passwords, all configuration settings are reset to the default values – Set cleaning interval Message for printhead cleaning when a specified amount of the media has been used up. The message is not displayed until the ink ribbon or the media has also been used up. 1000 m Confirm the message "Clean printhead". Thereafter, the error message for the error that occurred is displayed. Licenses and software libraries for the third-party components used in the firm– ware 107815_en_00 PHOENIX CONTACT 23 / 42 English Operating the printer THERMOMARK ROLLMASTER Table 3-1 Menu structure Menu Setting option [...] Default Watching help videos 24 / 42 PHOENIX CONTACT Video on how to load the ink ribbon – Video on how to load the print media – Video on how to install the cutter – Video on how to change the pressure roller – Video on maintenance – Video on firmware update – 107815_en_00 3.3 Configuration via the website All the parameters which are accessible via the display can also be configured via a website. The website is contained in the printer's firmware. Use a browser (e.g. Microsoft Internet Explorer or Mozilla Firefox) with activated JavaScript. Access the website via the Ethernet or WLAN interface. Opening website To configure settings via the website, you must enter the user name "admin" and a password. The default value for the password is also "admin". You can change the password via the website. • Start the browser. • Open the website. Enter the IP address via HTTP (e.g. http://192.168.9.10). A start screen appears. • Click on the buttons with the mouse. In this way, you can operate the printer just like with the touchscreen on the device. • You can use the computer keyboard to enter variable printing data, for example. To do this, select the printer display with the mouse. Tabs on the website The structure of the website corresponds to the menu structure of the printer. – Reading status of printer – Setting configuration parameters which are also accessible via the display in the „Settings“ menu (see page 19) – Setting passwords – Viewing lists of hardware and optional components – Viewing overview of available fonts – Opening auxiliary functions 107815_en_00 PHOENIX CONTACT 25 / 42 English Operating the printer THERMOMARK ROLLMASTER 3.4 Printing via FTP With the File Transfer Protocol (FTP), you can manage and transfer files in the network via the Ethernet or WLAN interface. For printer management, you need an FTP program (FTP client) which supports the “binary” transfer mode. The printer acts as an FTP server. The FTP printer management has four functions: – Direct printing by copying from JScript or ZPL files – Management of the storage media installed on the label printer – Management of the internal printer storage IFFS – Firmware update 3.4.1 FTP login To establish an FTP connection, the client must be logged in to the server. The type of login depends on the client. You must enter the following information in all cases: – IP address of the printer – User name and password Access to the printer management functions depends on the user name: Table 3-2 Factory-default passwords Function User name Default password1 Printing via FTP ftpprint print Access to storage medium via FTP ftpcard card Firmware update via FTP ftpadmin admin 1 Change the passwords via the printer menu (see page 23). After logging in, you can access the FTP server in the same way you would a Windows folder. 3.4.2 Printing via FTP You can print out the print data in JScript format or in ZPL format via an FTP connection. • Establish an FTP connection with the printer with the user name ftpprint and the specified password (default: print). An empty folder of the FTP server is displayed. • Copy the label file in JScript or the ZPL format into the folder of the FTP server. The label file starts printing immediately. After the print job is complete, the associated file is automatically deleted. • End the FTP connection. 26 / 42 PHOENIX CONTACT 107815_en_00 3.4.3 FTP access to storage media Via FTP, you can edit files that are available on an installed storage medium. • Establish an FTP connection with the printer with the user name ftpcard and the specified password (default: card). The content of the storage medium is displayed. The files are divided into several subfolders by file type. • Edit the files as necessary. When you copy files onto the FTP server, the files are automatically sorted into subfolders by file type. • End the FTP connection. 3.4.4 FTP firmware update You can carry out a firmware update via FTP. • Establish an FTP connection with the printer with the user name ftpadmin and the specified password (default: admin). An empty folder of the FTP server is displayed. • Copy a valid firmware file (e. g. 500_6714.cfw) into the folder of the FTP server. While the firmware is being copied, a progress indicator appears on the display. After copying has been completed, the printer automatically re-starts. • End the FTP connection. You can check in the status display whether the firmware update was successful. 107815_en_00 PHOENIX CONTACT 27 / 42 English Operating the printer THERMOMARK ROLLMASTER 4 Maintenance and troubleshooting DANGER: Risk of electric shock Disconnect the device from the power grid before carrying out any maintenance work. 4.1 • • • Cleaning the device Protect the device from dust and other contaminants. If the device is not being used, cover it. Wipe down the device with a duster. The duster can either be dry or dampened with a mild cleaning agent. Remove dust and paper fluff in the printing area with a soft brush or vacuum cleaner. 4.2 Cleaning the photoelectric barrier for labels 3 2 1 Figure 4-1 • • • • • • • • 28 / 42 PHOENIX CONTACT Cleaning photoelectric barrier for labels Remove the print media and the ink ribbon from the printer. Loosen the screw (2) with the supplied Allen key. Press and hold down the button (1). Slowly pull the photoelectric label barrier outwards by the handle. Make sure not to tension the photoelectric barrier cable. Clean the photoelectric label barrier and the sensor slit (3) with a cotton bud that has been soaked with alcohol. Hold the photoelectric label barrier by the handle and push it back as far as it will go. Retighten the screw. Reload the print media and the ink ribbon. 107815_en_00 4.3 Cleaning the printhead and pressure roller 3 1 2 Figure 4-2 Cleaning the printhead line and pressure roller During printing, dirt can collect on the printhead and reduce the print quality. Dirt on the pressure roller can adversely affect the print image and interfere with media transport. WARNING: Risk of burns The print mechanism can become hot during printing. Do not touch it during operation and let it cool down before changing media or removing and adjusting components. NOTE: Damage to the printhead – – • • • • • • • 107815_en_00 Do not use sharp items (knives, screwdrivers etc.) to clean the printhead. The printhead has a protective layer at the top. Do not touch this protective layer with your hand. Switch off the device. Make sure that the print mechanism has cooled down. To lift the printhead, turn the green lever (3) counterclockwise. Remove the print media and the ink ribbon from the printer. Clean the printhead line (1) with a cotton bud that has been soaked with alcohol. Remove the deposits on the pressure roller (2) with a cloth that has been soaked with pure alcohol. Let the printhead dry for 2 to 3 minutes. PHOENIX CONTACT 29 / 42 English Maintenance and troubleshooting THERMOMARK ROLLMASTER 4.4 Replacing the pressure roller Poor quality printing may result if the pressure roller is damaged or worn. In this case, you must replace the pressure roller. If large amounts of sleeve media are to be processed, it may lead to denting in the pressure roller. The pressure roller often recovers after a few hours. We recommend using separate pressure rollers for sleeves and for labels. – Pressure roller, standard, TRM-PRESSURE ROLLER STANDARD, 0804655 – Pressure roller for continuous shrink sleeve, TRM-PRESSURE ROLLER 4-50, 0804656 1 2 3 4 Figure 4-3 Removing and fitting the pressure roller 30 / 42 PHOENIX CONTACT • • • • • • Removing and fitting the pressure roller To lift the printhead, turn the green lever (2) counterclockwise. Remove the print media and the ink ribbon from the printer. Loosen the screw on the pressure roller (3) with the supplied Allen key (1). Remove the pressure roller (4) and replace it. Retighten the screw. Reload the print media and the ink ribbon. 107815_en_00 4.5 Table 4-1 Troubleshooting Troubleshooting Problem Cause Remedy Page Ink ribbon wrinkles Printhead is dirty Clean printhead 29 Print image is blurred or missing in places Printhead is dirty Clean printhead 29 Pressure roller is dirty Clean pressure roller 29 Pressure roller damaged Replace pressure roller 30 Temperature too high Reduce temperature via the display Printer transports the labels but they are not printed. Ink ribbon not loaded correctly Correct feed path of ink ribbon 15 Printer feeds the print media but not the ink ribbon Ink ribbon is not loaded correctly Load ink ribbon 15 Unfavorable combination of ink ribbon and media Check suitability of ink ribbon for the media – Printer only prints every second label Format set too large in the software Change format in CLIP PROJECT – Vertical white lines in the print image Printhead is dirty Clean printhead 29 Printhead is defective Contact Phoenix Contact – Print image lighter on one side Printhead is dirty Clean printhead 29 107815_en_00 PHOENIX CONTACT 31 / 42 English Maintenance and troubleshooting THERMOMARK ROLLMASTER 4.6 Table 4-2 Error messages Troubleshooting Error message Cause Remedy Page "Printhead open" Printhead is open. Close printhead. 13 "Printhead too hot" Printhead is too hot. The print job continues automatically after a pause. – “Out of ribbon” Ink ribbon used up. Load new ink ribbon. 15 Ink ribbon melted during printing. “Out of ribbon” Cancel print job. Clean printhead 29 Load ink ribbon. Re-start print job. 15 “Out of ribbon” Ink ribbon supply roll is not secured to the ribbon supply hub. Secure ink ribbon roll. 15 “No label found” There are several labels missing on the media. Press the pause button repeatedly until printer recognizes the next label. – “No label found” The label size defined in the format sent to the printer does not match the actual media size Cancel print job. Change label format in CLIP PROJECT. Re-start print job – “Cutter jammed” Cutter does not cut through media, but can return to initial position Cancel print job. Load new print media. – “Cutter blocked” Cutter remains stuck in the print media. Switch off printer. Remove jammed media. – “Cutter blocked” No cutter function Switch printer off and on again. If this problem occurs again, contact Phoenix Contact. – “Out of paper” Label roll or shrink sleeve has been used up. Load media (see page 13) 13 “Out of paper” Error in media flow Check media flow. 13 “Voltage error” Hardware fault Switch printer off and on again. If this problem occurs again, contact Phoenix Contact. – "Syntax error" Printer has received an unknown or incorrect command. Skip command or cancel print job. – 32 / 42 PHOENIX CONTACT 107815_en_00 4.7 Repairs WARNING: Risk to operational reliability Incorrect operation or modifications to the device can endanger your safety or damage the device. Do not repair the device yourself. If the device is defective, please contact Phoenix Contact. 4.8 Storage and disposal Transporting the device Figure 4-4 • • • Mount transportation safeguards near printheads Attach the foam transportation safeguards near the printheads. Remove the print media and the ink ribbon. Package the device in the original packing for shipping. Storage • • • Only store the device in dry surroundings. Store the device in such a way as to avoid any potential damage. Store the device complete with individual parts and accessories. Otherwise, key components could be missing when restarting. Disposal The device contains valuable recyclable materials, which should be utilized. The electronic circuit board is fitted with a lithium battery. Dispose of the device separately from other waste, i.e., via an appropriate collection site. 107815_en_00 PHOENIX CONTACT 33 / 42 English Maintenance and troubleshooting THERMOMARK ROLLMASTER A Appendix A1 Ordering data Thermal transfer printer Description Type Order No. Pcs./Pkt. Thermal transfer printer for labels and shrink sleeve, including connecting leads, Windows printer driver and marking software, 300 dpi THERMOMARK ROLLMASTER 300 0804501 1 Thermal transfer printer for labels and shrink sleeve, including connecting leads, Windows printer driver and marking software, 600 dpi THERMOMARK ROLLMASTER 600 0804663 1 Description Type Order No. Pcs./Pkt. Cutter THERMOMARK ROLLMASTER-CUTTER 0804502 1 Perforator THERMOMARK ROLLMASTER-CUTTER/P 0804503 1 Adapter screw for using the existing THERMOMARK X1.2 CUTTER und THERMOMARK X1.2 CUTTER/P TRM-ADAPTER SCREW 0804653 1 External media hub, for roll diameters of 150 to 400 mm THERMOMARK ROLL-ERH 5146448 External media hub, for roll diameters of up to 500 mm THERMOMARK-ERH 500 5146309 Pressure roller, standard TRM-PRESSURE ROLLER STANDARD 0804655 Pressure roller, for continuous shrink sleeve TRM-PRESSURE ROLLER 4-50 0804656 Transport case THERMOMARK ROLLMASTER-CASE 0804643 Accessories 1 Ink ribbon Description Type Order No. Pcs./Pkt. Ink ribbon, length: 50 m, width: 110 mm, color: black THERMOMARK-RIBBON 110/50 0800687 1 Ink ribbon, length: 240 m, width: 110 mm, color: white TM-RIBBON 110-TC/TR WH 1014402 1 Ink ribbon, length: 300 m, width: 110 mm, color: black THERMOMARK-RIBBON 110 5145384 1 Ink ribbon, length: 300 m, width: 110 mm, color: blue THERMOMARK-RIBBON 110 BU 0829544 1 Ink ribbon, length: 300 m, width: 110 mm, color: green THERMOMARK-RIBBON 110 GN 0829542 1 34 / 42 PHOENIX CONTACT 107815_en_00 Ink ribbon Description Type Order No. Pcs./Pkt. Ink ribbon, length: 300 m, width: 110 mm, color: red THERMOMARK-RIBBON 110 RD 0829543 1 Ink ribbon, specifically for EMT, TMT, WMTB HF, length: 300 m, width: 110 mm, color: black THERMOMARK-RIBBON 110-WMTB HF 5148007 1 Ink ribbon, specifically for WMTB HF, length: 300 m, width: 110 mm, color: white TM-RIBBON 110-WMTB HF WH 0802990 1 Ink ribbon, for high-temperature EML-HT labels, length: 300 m, width 110 mm, color: black THERMOMARK-RIBBON 110-EML-HT 0800342 1 Ink ribbon, specifically for WMS... shrink sleeves, length: 300 m, width: 110 mm, color: black THERMOMARK-RIBBON 110-WMSU 0801358 1 Ink ribbon, specifically for WMS... shrink sleeves, length: 300 m, width: 110 mm, color: white THERMOMARK-RIBBON 110-WMSU WH 0801359 1 Ink ribbon, specifically for WMS... shrink sleeves, length: 300 m, width: 64 mm, color: black THERMOMARK-RIBBON 64-WMSU 0801360 1 Ink ribbon, specifically for WMS... shrink sleeves, length: 300 m, width: 64 mm, color: white THERMOMARK-RIBBON 64-WMSU WH 0801361 1 Type Order No. Pcs./Pkt. Materials Description Terminal block marker Markers for terminals blocks, mounting type: latching into universal marker groove, latching into flat marker groove TMT … R 1 Marking foil for zack marker strip, mounting type: adhesive TML (..X..)R 1 Marker strip for terminal blocks, mounting type: adhesive SK .. (..X..)R 1 Wire marking Cable marker, mounting type: adhesive WML.. (..X..)R 1 Cable marker, halogen-free, mounting type: adhesive WML HF .. (..X..)R 1 Cable marking flags WML-FLAG .. (..X..)R 1 Insert label, mounting type: latching in marker carrier EMT (..x..)R 1 Cable marker, mounting type: threading WMT .. (..X..)R 1 Cable markers, mounting type: cable binder assembly WMTB (..X..)R 1 Cable markers, halogen-free, mounting type: cable binder assembly WMTB HF (..X..)R 1 Shrink sleeve WMS .. (..X..)R 1 Shrink sleeve, halogen-free WMS-2 HF .. (..X..)R 1 EML (..X..)R 1 Equipment marking Labels, mounting type: adhesive 107815_en_00 PHOENIX CONTACT 35 / 42 English Ordering data THERMOMARK ROLLMASTER Materials Description Type Order No. Pcs./Pkt. Labels for sensitive components, mounting type: adhesive EML-ESD (..X..)R 1 Labels for rough surfaces, mounting type: adhesive EML-HA (..X..)R 1 Labels for high-temperature applications, mounting type: adhesive EML-HT (..X..)R 1 Removable labels, mounting type: adhesive EML-RM (..X..)R 1 Labels offering particular flexibility, adhesive over corners, mounting type: adhesive EMLC (..X..)R 1 Labels offering particular flexibility, for rough surfaces, mounting type: adhesive EMLF (..X..)R 1 Plastic label, mounting type: adhesive EMLP (..X..)R 1 Safety label with special adhesive, mounting type: adhe- EMLS (..X..)R sive 1 Insert label, mounting type: latching in marker carrier 1 EMT (..X..)R Plant marking Hazardous substances label, mounting type: adhesive PML-GHS100 (..X..)R 1 Mandatory label, mounting type: adhesive PML-M.. (..X..)R 1 Prohibition sign, mounting type: adhesive PML-P.. (..X..)R 1 Warning label, mounting type: adhesive PML-W.. (..X..)R 1 Pipeline marker, mounting type: adhesive PML-T.. (..X..)R 1 Magnetic sign, mounting type: magnetic adhesion, PMM (..X..)R 1 36 / 42 PHOENIX CONTACT 107815_en_00 A2 Technical data Printhead THERMOMARK ROLLMASTER 300 THERMOMARK ROLLMASTER 600 Printing method Thermal transfer Thermal transfer Print resolution 300 dpi 600 dpi Print speed Maximum 300 mm/s Maximum 150 mm/s Print width Up to 105.7 mm Up to 105.7 mm Print length Maximum 2000 mm Maximum 2000 mm Media Media Labels on rolls or with Leporello folds, textile, flat-pressed shrink sleeves, hard PVC strips Supply roll Core diameter 40 mm Label winding Outside or inside Ink ribbon Ink side Outside Core diameter 25.4 mm Ribbon length Up to 450 m Width Up to 114 mm Printer dimensions Dimensions (W x H x D) 252 mm x 288 mm x 460 mm Weight 10 kg Electronics High-speed processor, 32 bits, ColdFire Clock speed 800 MHz RAM 265 MB Program memory (ROM) 50 MB Slot for SD memory card (SDHC, SDXC) Up to 512 GB Interfaces Serial RS-232 C 1 200 to 230 400 baud/8 bit USB 2.0 High-speed slave for PC connection USB host 2 x on the back, up to 500 mA USB host 1 x on the control panel, up to 500 mA 107815_en_00 PHOENIX CONTACT 37 / 42 English Technical data THERMOMARK ROLLMASTER Interfaces Ethernet LPD, IPv4, IPv 6, RawIP printing, DHCP, HTTP, FTP, SMTP, SNMP, TIME, NTP, Zeroconf, SOAP web service WLAN WLAN 802.11b, g, n, Access Point Mode or Station Mode 2.4 GHz I/O interface IEC/EN 61131-2 Integrated Software Windows driver Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Server 2003, Server 2008, Server 2008 R2, Server 2012, Server 2012 R2, stand-alone operation Planning and marking software CLIP PROJECT advanced / professional Operating data Voltage 100 V AC ... 240 V AC, 50/60 Hz Power consumption Maximum 300 W Operating temperature +10°C ... +40°C Humidity 10 % ... 85 %, non-condensing A3 FCC NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. The equipment generates, uses, and can radiate radio frequency and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user may be required to correct the interference at his own expense. 38 / 42 PHOENIX CONTACT 107815_en_00 B Index C Changing the language ............................................... Cleaning Device ................................................................... Photoelectric label barrier...................................... Pressure roller ....................................................... Printhead ............................................................... Cleaning interval ......................................................... Cleaning photoelectric label barrier............................. Connecting the power supply unit ............................... Connecting the printer................................................. Connections................................................................ Creating print jobs ....................................................... 17 28 28 29 29 23 28 10 11 10 16 loading print media...................................................... 13 loading shrink sleeve................................................... 13 Loading the print media............................................... 13 O Ordering data .............................................................. 34 P D Pressure roller Cleaning ................................................................ 29 Exchanging ........................................................... 30 Pressure roller, see pressure roller Printhead Cleaning ................................................................ 29 Notes....................................................................... 7 Display ........................................................................ 17 Disposal ...................................................................... 33 R Radio interference......................................................... 7 E Error causes................................................................ 32 Error messages..................................................... 32, 33 Ethernet ...................................................................... 12 Exchanging roller ........................................................ 30 S Safety notes .................................................................. 6 Scope of supply ............................................................ 8 T F Field of application ........................................................ 6 FTP ............................................................................. 26 I IFFS (Internal Flash File System) ................................ 18 Ink ribbon Loading Ink ribbon ordering data .............................................. 34 Inserting Leporello labels ............................................ 14 Installation location........................................................ 8 Intended use ................................................................. 6 Target group ................................................................. 5 Technical data............................................................. 37 Transfer film, see ink ribbon Transport..................................................................... 33 Transportation safeguard .............................................. 8 Troubleshooting .......................................................... 32 U Unpacking ..................................................................... 8 W Website....................................................................... 25 WLAN ......................................................................... 12 L Loading label strips into printhead......................... 13, 14 Loading labels............................................................. 13 Loading labels from a roll ............................................ 13 loading marker sleeve ................................................. 13 107815_en_00 PHOENIX CONTACT 39 / 42 English Index THERMOMARK ROLLMASTER 40 / 42 PHOENIX CONTACT 107815_en_00 Please observe the following notes General terms and conditions of use for technical documentation Phoenix Contact reserves the right to alter, correct, and/or improve the technical documentation and the products described in the technical documentation at its own discretion and without giving prior notice, insofar as this is reasonable for the user. The same applies to any technical changes that serve the purpose of technical progress. The receipt of technical documentation (in particular user documentation) does not constitute any further duty on the part of Phoenix Contact to furnish information on modifications to products and/or technical documentation. You are responsible to verify the suitability and intended use of the products in your specific application, in particular with regard to observing the applicable standards and regulations. All information made available in the technical data is supplied without any accompanying guarantee, whether expressly mentioned, implied or tacitly assumed. In general, the provisions of the current standard Terms and Conditions of Phoenix Contact apply exclusively, in particular as concerns any warranty liability. This manual, including all illustrations contained herein, is copyright protected. Any changes to the contents or the publication of extracts of this document is prohibited. Phoenix Contact reserves the right to register its own intellectual property rights for the product identifications of Phoenix Contact products that are used here. Registration of such intellectual property rights by third parties is prohibited. Other product identifications may be afforded legal protection, even where they may not be indicated as such. PHOENIX CONTACT 41 / 42 42 How to contact us Internet Up-to-date information on Phoenix Contact products and our Terms and Conditions can be found on the Internet at: phoenixcontact.com Make sure you always use the latest documentation. It can be downloaded at: phoenixcontact.net/products Subsidiaries If there are any problems that cannot be solved using the documentation, please contact your Phoenix Contact subsidiary. Subsidiary contact information is available at phoenixcontact.com. Published by PHOENIX CONTACT GmbH & Co. KG Flachsmarktstraße 8 32825 Blomberg GERMANY Should you have any suggestions or recommendations for improvement of the contents and layout of our manuals, please send your comments to: tecdoc@phoenixcontact.com 42 / 42 PHOENIX CONTACT GmbH & Co. KG • Flachsmarktstraße 8 • 32825 Blomberg • Germany phoenixcontact.com