EMS-7600

 CLOUD BASED MONITORING INSTALLATION AND SETUP GUIDE VERSION 2.0 SENSAPHONE ® REMOTE MONITORING SOLUTIONS Stratus EMS Installation and Setup Guide Every effort has been made to ensure that the information in this document is complete, accurate and up-to-date. Sensaphone assumes no responsibility for the results of errors beyond its control. Sensaphone also cannot guarantee that changes in equipment made by other manufacturers, and referred to in this manual, will not affect the applicability of the information in this manual. Copyright © 2018 by SENSAPHONE® First Edition, version 2.0, June 2021 Written and produced by SENSAPHONE®. Please address comments on this publication to: SENSAPHONE® 901 Tryens Road Aston, PA 19014 2  Important Safety Instructions Your Stratus EMS has been carefully designed to give you years of safe, reliable performance. As with all electrical equipment, however, there are a few basic precautions you should take to avoid hurting yourself or damaging the unit: • Read the installation and operating instructions in this guide carefully. Be sure to save it for future reference. • Read and follow all warning and instruction labels on the product itself. • To protect the Stratus EMS from overheating, make sure all openings on the unit are not blocked. Do not place on or near a heat source, such as a radiator or heat register. • Do not use your Stratus EMS near water, or spill liquid of any kind into it. • Be certain that your power source matches the rating in the specifications of this manual. If you’re not sure of the type of power supply to your facility, consult your dealer or local power company. • Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it. • Do not overload wall outlets and extension cords, as this can result in the risk of fire or electric shock. • Never push objects of any kind into this product through ventilation holes as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. • To reduce the risk of electric shock, do not disassemble this product, but return it to Sensaphone Customer Service, or another approved repair facility, when any service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the unit is subsequently used. • If anything happens that indicates that your Stratus EMS is not working properly or has been damaged, unplug it immediately and follow the procedures in the manual for having it serviced. Return the unit for servicing under the following conditions: 1. The power cord or plug is frayed or damaged. 2. Liquid has been spilled into the product or it has been exposed to water. 3. The unit has been dropped, or the enclosure is damaged. 4. The unit doesn’t function normally when you’re following the operating instructions. • To reduce the risk of fire or injury to persons, read and follow these instructions: 1. Use only the specified type and size battery. 2. Do not dispose of the battery in a fire. The cell may explode. Check with local codes for possible special disposal instructions. 3. Do not open or mutilate batteries. Released electrolyte is corrosive and may cause damage to the eyes or skin. It may be toxic if swallowed. 4. Exercise care in handling batteries in order not to short the battery with conducting materials such as rings, bracelets, and keys. The battery or conductor may overheat and cause burns. 5. Remove main power connections before replacing the battery. FCC Requirements Part 15: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. 3 Stratus EMS Installation and Setup Guide 3 YEAR LIMITED WARRANTY PLEASE READ THIS WARRANTY CAREFULLY BEFORE USING THE PRODUCT. THIS LIMITED WARRANTY CONTAINS SENSAPHONE’S STANDARD TERMS AND CONDITIONS. WHERE PERMITTED BY THE APPLICABLE LAW, BY KEEPING YOUR SENSAPHONE PRODUCT BEYOND THIRTY (30) DAYS AFTER THE DATE OF DELIVERY, YOU FULLY ACCEPT THE TERMS AND CONDITIONS SET FORTH IN THIS LIMITED WARRANTY. IN ADDITION, WHERE PERMITTED BY THE APPLICABLE LAW, YOUR INSTALLATION AND/OR USE OF THE PRODUCT CONSTITUTES FULL ACCEPTANCE OF THE TERMS AND CONDITIONS OF THIS LIMITED WARRANTY (HEREINAFTER REFERRED TO AS “LIMITED WARRANTY OR WARRANTY”). IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS THIS WARRANTY, INCLUDING ANY LIMITATIONS OF WARRANTY, INDEMNIFICATION TERMS OR LIMITATION OF LIABILITY, THEN YOU SHOULD NOT USE THE PRODUCT AND SHOULD RETURN IT TO THE SELLER FOR A REFUND OF THE PURCHASE PRICE. THE LAW MAY VARY BY JURISDICTION AS TO THE APPLICABILITY OF YOUR INSTALLATION OR USE ACTUALLY CONSTITUTING ACCEPTANCE OF THE TERMS AND CONDITIONS HEREIN AND AS TO THE APPLICABILITY OF ANY LIMITATION OF WARRANTY, INDEMNIFICATION TERMS OR LIMITATIONS OF LIABILITY. 1. WARRANTOR: IN THIS WARRANTY, WARRANTOR SHALL MEAN “DEALER, DISTRIBUTOR, AND/OR MANUFACTURER.” 2. ELEMENTS OF WARRANTY: THIS PRODUCT IS WARRANTED TO BE FREE FROM DEFECTS IN MATERIALS AND CRAFTSMANSHIP WITH ONLY THE LIMITATIONS AND EXCLUSIONS SET OUT BELOW. 3. WARRANTY AND REMEDY: THREE-YEAR WARRANTY — IN THE EVENT THAT THE PRODUCT DOES NOT CONFORM TO THIS WARRANTY AT ANY TIME DURING THE TIME OF THREE YEARS FROM ORIGINAL PURCHASE, WARRANTOR WILL REPAIR THE DEFECT AND RETURN IT TO YOU AT NO CHARGE. THIS WARRANTY SHALL TERMINATE AND BE OF NO FURTHER EFFECT AT THE TIME THE PRODUCT IS: (1) DAMAGED BY EXTRANEOUS CAUSE SUCH AS FIRE, WATER, LIGHTNING, ETC. OR NOT MAINTAINED AS REASONABLE AND NECESSARY; OR (2) MODIFIED; OR (3) IMPROPERLY INSTALLED; OR (4) MISUSED; OR (5) REPAIRED OR SERVICED BY SOMEONE OTHER THAN WARRANTORS’ AUTHORIZED PERSONNEL OR SOMEONE EXPRESSLY AUTHORIZED BY WARRANTOR’S TO MAKE SUCH SERVICE OR REPAIRS; (6) USED IN A MANNER OR PURPOSE FOR WHICH THE PRODUCT WAS NOT INTENDED; OR (7) SOLD BY ORIGINAL PURCHASER. LIMITED WARRANTY, LIMITATION OF DAMAGES AND DISCLAIMER OF LIABILITY FOR DAMAGES: THE WARRANTOR’S OBLIGATION UNDER THIS WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, AT THE WARRANTOR’S OPTION AS TO REPAIR OR REPLACEMENT. IN NO EVENT SHALL WARRANTORS BE LIABLE OR RESPONSIBLE FOR PAYMENT OF ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL AND/OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY LABOR COSTS, PRODUCT COSTS, LOST REVENUE, BUSINESS INTERRUPTION LOSSES, LOST PROFITS, LOSS OF BUSINESS, LOSS OF DATA OR INFORMATION, OR FINANCIAL LOSS, FOR CLAIMS OF ANY NATURE, INCLUDING BUT NOT LIMITED TO CLAIMS IN CONTRACT, BREACH OF WARRANTY OR TORT, AND WHETHER OR NOT CAUSED BY WARRANTORS’ NEGLIGENCE. IN THE EVENT THAT IT IS DETERMINED IN ANY ADJUDICATION THAT THE LIMITED WARRANTIES OF REPAIR OR REPLACEMENT ARE INAPPLICABLE, THEN THE PURCHASER’S SOLE REMEDY SHALL BE PAYMENT TO THE PURCHASER OF THE ORIGINAL COST OF THE PRODUCT, AND IN NO EVENT SHALL WARRANTORS BE LIABLE OR RESPONSIBLE FOR PAYMENT OF ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL AND/OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY LOST REVENUE, BUSINESS INTERRUPTION LOSSES, LOST PROFITS, LOSS OF BUSINESS, LOSS OF DATA OR INFORMATION, OR FINANCIAL LOSS, FOR CLAIMS OF ANY NATURE, INCLUDING BUT NOT LIMITED TO CLAIMS IN CONTRACT, BREACH OF WARRANTY OR TORT, AND WHETHER OR NOT CAUSED BY WARRANTORS’ NEGLIGENCE. WITHOUT WAIVING ANY PROVISION IN THIS LIMITED WARRANTY, IF A CIRCUMSTANCE ARISES WHERE WARRANTORS ARE FOUND TO BE LIABLE FOR ANY LOSS OR DAMAGE ARISING OUT OF MISTAKES, NEGLIGENCE, OMISSIONS, INTERRUPTIONS, DELAYS, ERRORS OR DEFECTS IN WARRANTORS’ PRODUCTS OR SERVICES, SUCH LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CUSTOMER FOR WARRANTORS’ PRODUCT AND SERVICES OR $250.00, WHICHEVER IS GREATER. YOU HEREBY RELEASE WARRANTORS FROM ANY AND ALL OBLIGATIONS, LIABILITIES AND CLAIMS IN EXCESS OF THIS LIMITATION. INDEMNIFICATION AND COVENANT NOT TO SUE: YOU WILL INDEMNIFY, DEFEND AND HOLD HARMLESS WARRANTORS, THEIR OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS OR AFFILIATED COMPANIES, AGAINST ANY AND ALL CLAIMS, DEMANDS OR ACTIONS BASED UPON ANY LOSSES, LIABILITIES, DAMAGES OR COSTS, INCLUDING BUT NOT LIMITED TO DAMAGES THAT ARE DIRECT OR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, AND INCLUDING ATTORNEYS FEES AND LEGAL COSTS, THAT MAY RESULT FROM THE INSTALLATION, OPERATION, USE OF, OR INABILITY TO USE WARRANTORS’ PRODUCTS AND SERVICES, OR FROM THE FAILURE OF THE WARRANTORS’ SYSTEM TO REPORT A GIVEN EVENT OR CONDITION, WHETHER OR NOT CAUSED BY WARRANTORS’ NEGLIGENCE. YOU AGREE TO RELEASE, WAIVE, DISCHARGE AND COVENANT NOT TO SUE WARRANTORS, THEIR OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS OR AFFILIATED COMPANIES, FOR ANY AND ALL LIABILITIES POTENTIALLY ARISING FROM ANY CLAIM, DEMAND OR ACTION BASED UPON ANY LOSSES, LIABILITIES, DAMAGES OR COSTS, INCLUDING BUT NOT LIMITED TO DAMAGES THAT ARE DIRECT OR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, AND INCLUDING ATTORNEYS FEES AND LEGAL COSTS, THAT MAY RESULT FROM THE INSTALLATION, OPERATION, USE OF, OR INABILITY TO USE WARRANTORS’ PRODUCTS AND SERVICES, OR FROM THE FAILURE OF THE WARRANTORS’ SYSTEM TO REPORT A GIVEN EVENT OR CONDITION, WHETHER OR NOT CAUSED BY WARRANTORS’ NEGLIGENCE, EXCEPT AS NECESSARY TO ENFORCE THE EXPRESS TERMS OF THIS LIMITED WARRANTY. EXCLUSIVE WARRANTY: THE LIMITED WARRANTY OR WARRANTIES DESCRIBED HEREIN CONSTITUTE THE SOLE WARRANTY OR WARRANTIES TO THE PURCHASER. ALL IMPLIED WARRANTIES ARE EXPRESSLY DISCLAIMED, INCLUDING: THE WARRANTY OF MERCHANTABILITY AND THE WARRANTY OF FITNESS FOR A PARTICULAR USE AND THE WARRANTY OF FITNESS FOR A 4  PARTICULAR PURPOSE AND THE WARRANTY OF NON-INFRINGEMENT AND/OR ANY WARRANTY ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IT MUST BE CLEAR THAT THE WARRANTORS ARE NOT INSURING YOUR PREMISES OR BUSINESS OR GUARANTEEING THAT THERE WILL NOT BE DAMAGE TO YOUR PERSON OR PROPERTY OR BUSINESS IF YOU USE THIS PRODUCT. YOU SHOULD MAINTAIN INSURANCE COVERAGE SUFFICIENT TO PROVIDE COMPENSATION FOR ANY LOSS, DAMAGE, OR EXPENSE THAT MAY ARISE IN CONNECTION WITH THE USE OF PRODUCTS OR SERVICES, EVEN IF CAUSED BY WARRANTORS’ NEGLIGENCE. THE WARRANTORS ASSUME NO LIABILITY FOR INSTALLATION OF THE PRODUCT AND/OR INTERRUPTIONS OF THE SERVICE DUE TO STRIKES, RIOTS, FLOODS, FIRE, AND/OR ANY CAUSE BEYOND SELLER’S CONTROL, FURTHER SUBJECT TO THE LIMITATIONS EXPRESSED IN ANY LICENSE AGREEMENT OR OTHER AGREEMENT PROVIDED BY WARRANTORS TO PURCHASER. THE AGREEMENT BETWEEN THE WARRANTORS AND THE PURCHASER, INCLUDING BUT NOT LIMITED TO THE TERMS AND CONDITIONS HEREIN SHALL NOT BE GOVERNED BY THE CONVENTION FOR THE INTERNATIONAL SALE OF GOODS. WHERE APPLICABLE, THE UNIFORM COMMERCIAL CODE AS ADOPTED BY THE STATE OF DELAWARE SHALL APPLY. 4. PROCEDURE FOR OBTAINING PERFORMANCE OF WARRANTY: IN THE EVENT THAT THE PRODUCT DOES NOT CONFORM TO THIS WARRANTY, THE PRODUCT SHOULD BE SHIPPED OR DELIVERED FREIGHT PREPAID TO A WARRANTOR WITH EVIDENCE OF ORIGINAL PURCHASE. 5. LEGAL REMEDIES AND DISCLAIMER: SOME JURISDICTIONS MAY NOT ALLOW, OR MAY PLACE LIMITS UPON, THE EXCLUSION AND/OR LIMITATION OF IMPLIED WARRANTIES, INCIDENTAL DAMAGES AND/OR CONSEQUENTIAL DAMAGES FOR SOME TYPES OF GOODS OR PRODUCTS SOLD TO CONSUMERS AND/OR THE USE OF INDEMNIFICATION TERMS. THUS, THE EXCLUSIONS, INDEMNIFICATION TERMS AND LIMITATIONS SET OUT ABOVE MAY NOT APPLY, OR MAY BE LIMITED IN THEIR APPLICATION, TO YOU. IF THE IMPLIED WARRANTIES CAN NOT BE EXCLUDED, AND THE APPLICABLE LAW PERMITS LIMITING THE DURATION OF IMPLIED WARRANTIES, THEN THE IMPLIED WARRANTIES HEREIN ARE TO BE LIMITED TO THE SAME DURATION AS THE APPLICABLE WRITTEN WARRANTY OR WARRANTIES HEREIN. THE WARRANTY OR WARRANTIES HEREIN MAY GIVE YOU SPECIFIC LEGAL RIGHTS THAT WILL DEPEND UPON THE APPLICABLE LAW. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS DEPENDING UPON THE LAW IN YOUR JURISDICTION. 6. CHOICE OF FORUM AND CHOICE OF LAW: IN THE EVENT THAT A DISPUTE ARISES OUT OF OR IN CONNECTION WITH THIS LIMITED WARRANTY, THEN ANY CLAIMS OR SUITS OF ANY KIND CONCERNING SUCH DISPUTES SHALL ONLY AND EXCLUSIVELY BE BROUGHT IN EITHER THE COURT OF COMMON PLEAS OF DELAWARE COUNTY, PENNSYLVANIA OR THE UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF PENNSYLVANIA. REGARDLESS OF THE PLACE OF CONTRACTING OR PERFORMANCE, THIS LIMITED WARRANTY AND ALL QUESTIONS RELATING TO ITS VALIDITY, INTERPRETATION, PERFORMANCE AND ENFORCEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF DELAWARE, WITHOUT REGARD TO THE PRINCIPLES OF CONFLICTS OF LAW. Effective date 06/25/2021 PHONETICS, INC. d.b.a. SENSAPHONE 901 Tryens Road Aston, PA 19014 Phone: 610.558.2700 Fax: 610.558.0222 www.sensaphone.com 5 Stratus EMS Installation and Setup Guide TABLE OF CONTENTS CHAPTER 1: INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . 8 INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 FEATURES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 TECHNICAL SUPPORT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 ABOUT THIS MANUAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 INSTALLATION AND CONFIGURATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 PHYSICAL DESCRIPTION. . . . . . . . . . . . LAYOUT . . . . . . . . . . . . . . . . . . . . . . . . RJ-45 10/100BASE-T ETHERNET PORT . . SENSOR INPUTS. . . . . . . . . . . . . . . . . . POWER ON LED (GREEN). . . . . . . . . . . ALARM LEDS (RED). . . . . . . . . . . . . . . . ONLINE LED (GREEN). . . . . . . . . . . . . . STANDBY LED (YELLOW). . . . . . . . . . . . ACKNOWLEDGE/ STANDBY BUTTON. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 9 9 9 9 9 9 9 9 INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 PARTS REQUIRED . . . . . . . . . . . OPERATING ENVIRONMENT . . POWER. . . . . . . . . . . . . . . . . . . NETWORK CONFIGURATION . RACK MOUNT INSTALLATION . TABLETOP INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 10 10 10 10 10 CONNECTING SENSORS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 GENERAL WIRING CONSIDERATIONS. . . . . . . . . . . . . . . . . . . . . NORMALLY OPEN / NORMALLY CLOSED DRY CONTACTS . . . . . . 2.8K/10K TEMPERATURE SENSORS. . . . . . . . . . . . . . . . . . . . . . . . 4–20MA CURRENT LOOP TRANSDUCERS. . . . . . . . . . . . . . . . . . . RELAY OUTPUT WIRING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . BATTERY BACKUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MEMORY/CLOCK BATTERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RESETTING THE STRATUS EMS TO FACTORY DEFAULT SETTINGS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 12 12 12 13 13 13 13 CHAPTER 2: SET UP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 DESCRIPTION OF WEB PAGES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 DASHBOARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DEVICE DETAILS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CONFIGURE DEVICE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ZONE PARAMETER DEFINITIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MANAGE USERS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MANAGE USER GROUPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ALARM DELIVERY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LOGS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DEVICE MANAGEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DEVICE GROUPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 16 17 18 . 19 21 21 22 23 23 Table of Contents CHAPTER 3: CONFIGURING THE RELAY OUTPUTS. . . . . . . . 25 RELAY OUTPUT WIRING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 CHAPTER 4: MODBUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 READING MODBUS OVER RS485. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 MODBUS ZONE SETUP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 CONNECTING MODBUS RS-485 DEVICES TO YOUR STRATUS EMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 APPENDIX A: WEEKLY TESTING PROCEDURE. . . . . . . . . . . . 32 APPENDIX B: ACCESSORIES. . . . . . . . . . . . . . . . . . . . . . . . . 33 APPENDIX C: SPECIFICATIONS. . . . . . . . . . . . . . . . . . . . . . . 34 ALERT ZONES. . . . . . . . . . . RELAY OUTPUTS. . . . . . . . . DATA LOGGING. . . . . . . . . COMMUNICATION TYPE:. . POWER SUPPLY. . . . . . . . . . ENVIRONMENTAL. . . . . . . PHYSICAL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ........................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 34 34 34 34 . 34 34 APPENDIX D: THERMISTORS . . . . . . . . . . . . . . . . . . . . . . . . 35 2.8K THERMISTOR DATA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 10K THERMISTOR DATA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 APPENDIX E: RETURNING THE UNIT FOR REPAIR . . . . . . . . 36 APPENDIX F: TEST LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 7 Stratus EMS Installation and Setup Guide CHAPTER 1: INSTALLATION INTRODUCTION Congratulations on your purchase of the Stratus EMS Monitoring System. The system is designed to be an easy, cost–effective, cloud–based monitoring and data logging system to notify you when equipment or conditions go awry. The internet browser–based programming makes the device easy to use from any computer or tablet. Monitored conditions can include temperature, humidity levels, pressure, flow, leak detection, UPS systems, and more. The Stratus EMS allows you to read up to 64 Modbus registers from third party equipment so that you can create alarms, view the values over the internet, and record the values for trending purposes. The Stratus EMS can read the values over 2-wire RS485 or Ethernet/TCP. You can also read registers from both interfaces simultaneously, if desired. The system allows multiple users to be notified immediately of any detected problems. Notification can occur via voice call, e–mail or SMS (text message), however voice calls and text messages require a premium subscription plan. The internal battery backup system insures the unit will continue to run if main power fails. FEATURES The Stratus EMS includes the following key features: • Twelve sensor inputs to monitor environmental conditions and/or alarm contacts from other equipment. • Up to 64 Modbus registers can be read from third-party equipment via 2-wire RS485 or Ethernet/TCP. • 10/100BASE-T Ethernet port. • Battery backup for uninterrupted performance. • Compact design allows wall-mount or weatherproof installation. • Notification via e–mail, text message (optional) and voice call (optional). • Relay outputs capable of automatic or manual control. • Cloud–based user interface for programming, data storage, and alarm delivery. • Available with cellular modem in weatherproof NEMA 4X enclosure TECHNICAL SUPPORT If any questions arise upon installation or operation of the Stratus EMS, please contact the Sensaphone Technical Service Department at 610.558.2700 and have the following information available: • Date of purchase __________________ • Serial number __________________ Technical support is available from 8:00 AM to 5:00 PM, M-F, eastern time. ABOUT THIS MANUAL This manual comprises the instructions necessary to install and setup the Stratus EMS. You should thoroughly read this manual to establish a basic understanding of the system and keep it as a reference. 8 Chapter 1: Installation INSTALLATION AND CONFIGURATION PHYSICAL DESCRIPTION The Stratus EMS is housed in a 17.5” x 7.5” x 1.75” enclosure, which is 1 EIA rack-mount space high. LAYOUT The Stratus EMS has connections for twelve sensor inputs, two relay outputs, an Ethernet port, USB port and 12VDC power. See figure below: Figure 1: Front Panel Layout of the Stratus EMS 1) Acknowledge/Standby Button 6) Power Jack 2) On/Off Switch 7) Ethernet Jack 3) Power, Online, Standby LEDs 8) Sensor Input Terminal Strip 4) Alarm LEDs 9) Relay Outputs 5) Relay Output LEDs (yellow) 10) Modbus RS485 Terminal Strip RJ-45 10/100BASE-T ETHERNET PORT This jack is for connecting to your network so that the device can communicate with the Stratus EMS servers. Two LEDs indicate when the Stratus EMS has a valid link (green) and transmitted/received data (yellow). SENSOR INPUTS The sensor inputs labeled zones 1-12 are designed to interface with normally open/normally closed devices, 2.8K or 10K temperature sensors and 4-20mA transducers. 24V DC power is provided for 4-20mA sensors. POWER ON LED (GREEN) This light indicates that the Stratus EMS unit is powered and operational. ALARM LEDS (RED) The Alarm LEDs indicate if an alarm exists. ONLINE LED (GREEN) This light indicates that the Stratus EMS unit is communicating with the Stratus EMS servers. STANDBY LED (YELLOW) This light indicates that the Stratus EMS unit is in standby mode. ACKNOWLEDGE/ STANDBY BUTTON When an unacknowledged alarm exists (as indicated by a blinking red alarm LED), briefly press the button and the alarm LED will stop blinking, indicating that the alarm is acknowledged. To enter Standby mode, press and hold the button for at least 5 seconds until the Standby LED lights up, then release. To exit from Standby mode, hold the button down for 5 seconds until the Standby LED turns off. 9 Stratus EMS Installation and Setup Guide INSTALLATION This section provides information on: • Operating environment • Installation • Connecting sensors • Network Configuration PARTS REQUIRED • Large Phillips Screwdriver • Network Hub, Switch, or Router that supports 10 or 100 BASE-T with internet access • Computer w/Internet Connection OPERATING ENVIRONMENT Before you install the Stratus EMS be sure that your operating environment meets the physical requirements of the equipment. Operating Temperature: 32º–122º Fahrenheit (0º–50º C) Humidity: 5–90 %RH, non-condensing Power: 90-264VAC 50/60 Hz outlet within 6’ POWER Connect the included DC power supply to the power jack on the Stratus EMS. Plug the power adapter into a 90-264VAC AC power outlet. NETWORK CONFIGURATION The Stratus EMS requires an Internet connection to operate. Using the included network cable, connect the Stratus EMS to your 10/100 network hub, switch, or router. Note that your network must support DHCP for initial configuration. You can change it to a Static IP later if required (see chapter 2). The green ONLINE LED should light up within a few minutes indicating that the device has connected to the Sensaphone.net servers. Technical Info: The Stratus EMS communicates over port 443 (the standard TCP port that is used for websites which use SSL encryption), so this must be open for outbound communication. The device also makes use of port 123 for clock synchronization (NTP), so this must be open for UDP outbound. RACK MOUNT INSTALLATION The Stratus EMS can be rack mounted using the included rack mount brackets. Follow the steps below: 1) Attach rack-mount brackets to the Stratus EMS with a Phillips screwdriver. 2) Attach the unit to the equipment rack using two pan-head screws per side. Tighten the screws with a Phillips screwdriver. 3) Plug the power adapter into a power outlet. TABLETOP INSTALLATION The Stratus EMS can be installed on a tabletop or shelf. Follow the steps below: 1) Attach the four self-adhesive rubber feet to the four corners on the bottom of the Stratus EMS. 2) Place the unit on a tabletop or shelf and connect the power cord into a 120VAC 60Hz outlet. 10 Chapter 1: Installation CONNECTING SENSORS The Stratus EMS is compatible with a wide variety of sensors including normally open/normally closed contacts, 2.8K and 10K temperature sensors, and 4–20mA current sources. Compatible sensors and accessories are shown on the Stratus EMS website. Sensors may be connected while the device is powered on or off. A proper size screwdriver is provided for your convenience. Contact Sensaphone or your Sensaphone reseller for assistance in selecting sensors for your monitoring requirements. A list of sensors and accessories is shown in Appendix B. Follow the instructions below to properly wire and configure the inputs for each type of electrical signal. Warning: The inputs are designed to work with low voltage signals. DO NOT connect voltages greater than 3.3V to the inputs. DO NOT connect 120VAC to the inputs. GENERAL WIRING CONSIDERATIONS Most dry contact sensors can be connected to the Stratus EMS using inexpensive 2-conductor twisted-pair cable as small as #24 AWG. For temperature and 4–20mA sensors, use the wire chart below as a reference for selecting the appropriate wire gauge. Note that if the sensor is located far from the unit or if you are running cable in an electrically noisy environment, you should seriously consider using shielded cable. This will shield the signal from electrical interference, thereby preventing false readings and/or damage to the unit. For your convenience, Sensaphone has 22 gauge shielded cable available in 50’ lengths (part number FGD-0010). To minimize electrical noise coupling between sensor wires and other wiring, follow the guidelines listed below: • Route the power supply and network cables to the unit by a separate path then the wiring to the sensor inputs. Where paths must cross, their intersection should be perpendicular. • Do not run sensor wiring and AC power in the same conduit. • Segregate wiring by signal type. Bundle wiring with similar electrical characteristics together. • If shielded cable is used, tie the shield to the input ground terminal. Wiring Minimum Distance Wire Gauge 700’ #24 AWG 1500’ #22 AWG 2500’ #20 AWG The zone terminal strip has 3 terminals per zone for connecting up to 12 sensors. The lower level terminals are all “ground” and are electrically connected together. “V” terminal provides 24V power, the plus “+” terminal is the positive input, and the “-” is the negative terminal. See illustration below. Zone 1 V + – SENSOR 11 Stratus EMS Installation and Setup Guide NORMALLY OPEN / NORMALLY CLOSED DRY CONTACTS Dry contact sources consist of alarm relays or switches that are isolated and have no external voltage applied. These devices can be connected directly to the zone terminals without regard for polarity. Choose a zone and connect the wires to the corresponding screw terminals for that zone. The following figure shows how to connect a dry contact sensor: Zone 1 V + – NO/NC Dry Contact Sensor Wiring a Dry Contact Sensor 2.8K/10K TEMPERATURE SENSORS The Stratus EMS is compatible with 2.8K/10K temperature sensors that match the curve data listed in the tables in Appendix D. The monitoring temperature range of the 2.8K thermistor is -109 to 115ºF (-85º to 57ºC) and the 10K thermistor is -87° to 168°F (-66° to 76°C). Temperature sensors can be connected directly to the zone terminals without regard for polarity. Choose an alarm input and connect the wires to the corresponding screw terminals for that zone. 2.8K and 10K temperature sensors are available from Sensaphone. See Appendix B for part numbers. The figure below shows how to connect a temperature sensor: Zone 1 V + – Wiring a Temperature Sensor 4–20MA CURRENT LOOP TRANSDUCERS The inputs on the Stratus EMS are compatible with transducers that produce an analog output current of 4 to 20mA. Such transducers are available to measure tank and well levels, extreme temperatures, air pressure, water pressure, flow, voltage, current, rotational speed, etc. Contact our technical support department for assistance regarding your monitoring requirements (877-373-2700 or support@sensaphone.com). Follow the wiring diagrams below for connecting a 4–20mA device: Zone 1 V + – 4-20 mA Transducer Wiring a 4–20mA device using the internal 24 VDC supply. 12 Chapter 1: Installation RELAY OUTPUT WIRING The Stratus EMS includes two relay outputs (switches) and a 12V 500mA power supply that can be used to turn on a light, siren, or other device whenever an alarm occurs. The outputs are normally–open (i.e. off) dry contacts that can be used for low voltage switching. The relays are rated for up to 30VAC/VDC 1 Amp. A sample wiring diagram is shown below: Relay 1 + Relay 2 12V + – – The relays can be controlled manually (via the website or App) or automatically based on specific inputs or alarms. See chapter 3 for details. BATTERY BACKUP The Stratus EMS has an internal rechargeable 6V 7AH battery (part #FGD-0035) which will provide up to 30 hours of backup time in the event of a power failure. The unit will charge the battery and monitor its charge level. The percent charge can be viewed on the website. The Stratus EMS contains circuitry to protect the battery from deep discharge damage and will disconnect the battery when all of its available energy has been expended. The battery should last 3 to 5 years depending on use and ambient temperature. MEMORY/CLOCK BATTERY The Stratus EMS contains a CR2 lithium battery to backup certain values in SRAM memory as well as the real-time clock. This battery should last between 5-10 years depending on how much time the device is powered off. RESETTING THE STRATUS EMS TO FACTORY DEFAULT SETTINGS In the event that you can no longer connect to your Stratus EMS, you can reset the unit to factory defaults. On the bottom of the unit is a small hole. Beneath the hole is a push button. Insert a paper clip or similar item into the hole and push the button for 5 seconds while the device is powered on. The Stratus EMS will erase all of its programming and then reboot automatically. Alternatively you can also reset the device to defaults from the Sensaphone.net website. Go to the Manage Devices page, under the Admin menu. Select the device, choose Reset to Default Values from the drop down, and click Submit. 13 Stratus EMS Installation and Setup Guide CHAPTER 2: SET UP When your Stratus EMS “Online” LED is lit you can continue with the following website section. 1. Open an internet browser and go to www.sensaphone.net. 2. Fill in the form to create a new account. 3. Once you are logged in, click Admin, then Manage Devices. In the “Add a Device” section, enter the Serial Number of your Stratus EMS and enter a device name. Click the Add Device button when finished. Your Stratus EMS is now online with the Sensaphone.net website. Read the section below to learn how to view status and program your device. DESCRIPTION OF WEB PAGES DASHBOARD The dashboard will list all of the devices on your account. This page is automatically updated with the most current information available. The numbers at the top will show how many Unacknowledged Alarms, Current Alarms, Units Online, and Units Offline that currently exist for all devices on your account. The map will show the location of any device on your account that has an address or GPS location listed. You can hover over the icon to see the device name and status. If the icon for the device is green, your device status is OK. If it is red, your device has alarms. You can click on the icon to show the zone values for the selected device. 14 Chapter 2: Set Up The device table will display all devices on your account. Click on the Details button to display and configure the zones for that device. You can also use the search box above the table to search through the table, or click on the table column headers to sort the data. Device Name – The name of the device Status – The current status of the device (Okay, Alarms, Offline, or Standby) If the device has any unacknowledged alarms, a symbol will be displayed in this column Power – Displays if the device is On or Off (--- will display if the device is offline) Battery – The current percentage of the device battery (--- will display if the device is offline) Last Response – The time that the device last connected to the server Standby Mode Standby mode puts the Stratus EMS in a temporary state such that no alarms will be detected, allowing onsite personnel to perform maintenance or other tasks that may have triggered an alarm otherwise. Standby mode can be entered using the Action drop down on the Dashboard page or via the pushbutton on the front of the unit. Standby mode will persist for the duration of time entered on the Device Configure screen and will automatically exit once the time expires. When using the pushbutton you must depress the button for 5 seconds. The Standby LED will light up to indicate that the device is in Standby mode. You can also exit Standby mode using the same methods. Standby – Allows you to put the selected devices into Standby mode Enter – Put the Stratus EMS in Standby mode for the length of time that is set on the Device Configure page Enter (Untimed) – Put the Stratus EMS in Standby mode until you disable it Exit – Take the device out of Standby mode 15 Stratus EMS Installation and Setup Guide DEVICE DETAILS The device details page displays the sensor values for your Stratus EMS. This page is automatically updated with the most current information available. At the top of the page are buttons to access the Configuration, Alarm Delivery and Logs. At the top of the page, you will see the device name, description, address and alarm status. You will also see all of the zones for your device in the table. Zone – The name of the zone Value – The current value of the zone Status – The current status of the zone Min/Max – Displays the highest and lowest values recorded If the device has any unacknowledged alarms, a symbol will be displayed in this column The Action dropdown menu provides options that allow you to interact with your device such as acknowledging alarms, resetting pulse count, runtime and min/max values, and putting the device into standby mode. CONFIGURE DEVICE At the top of the dashboard, click Configure Device to go to the device and zone programming screens. The box on the left will display all of your configureable zones, as well as Device (for general device settings), Power, Battery and Relay Outputs. As you select an option, the form on the right will change to display the appropriate data. Complete the address so that the Stratus EMS icon will be displayed at the appropriate location on the dashboard map. The gps coordinates will be automatically computed based on the address you enter after you click Save. If the computed coordinates are off you can override them by entering your own. To have the coordinates recompute based on the address you must delete them, then click Save again. This page also contains settings for the Device Offline alarm and for Standby Mode. The Device Offline alarm will notify you if your devices stop communicating with the sensaphone.net servers for the programmed time duration. You can also receive a notification when the device comes back online by enabling the “Offline Return-To-Normal” option. You can create a custom list of people to be notified specifically for offline alarms by selecting the “Offline Alarm Delivery tab” at the top of this section and choosing Custom Alarm Delivery. Once you have completed your programming, click on the Save Settings button at the bottom of the page. 16 Chapter 2: Set Up Configuring a Static IP Address If you would like to assign your device a Static IP address, go to the Configure Device page and scroll down to the IP Settings section. Uncheck the DHCP box and the network settings will appear so that you can enter a Static IP address, Gateway, etc... Click Save to have the new settings take effect. 17 Stratus EMS Installation and Setup Guide Zone Programming Select the zone you would like to configure from the box from the left. A sample screen for a temperature sensor is shown below. ZONE PARAMETER DEFINITIONS Enable/Disable: This setting determines if the Zone is being used (Enabled) or not (Disabled). Selecting Disabled will remove the gauge from the Summary screen. Name: Enter a name for the sensor you are monitoring which describes its purpose and/or location. The name will appear on the Device Details screen as well as on alarm messages. Type: Choose the type of sensor you are connecting to the Zone input. For temperature sensors choose either degrees F or C. Units: The Units field is used to describe the units of measure for the value being monitored. When Temperature is selected the Units field will automatically display F (Fahrenheit) or C (Celsius). When a 4-20mA type is selected you can enter the appropriate text for the monitored condition (e.g. %RH, PSI, GPM, RPM,…). When you select Normally Open (NO) or Normally Closed (NC) you can choose from several preset descriptions for the Open and Closed state of the input. The first word always describes the Open state of the contact and the second the Closed state. If you choose Custom you can enter your own text for the Open and Closed states. To do this simply type the words into the lower Units field and separate them with a slash (/). For example, “Slow/Fast”, “Safe/Danger”, “Dry/Wet”. Calibration: This field can be used to offset the Zone value either positive or negative if there is some error in the reading. Alarm Low: This is used to determine the low level at which a temperature or 4–20mA Zone has reached the alarm threshold. The value must fall below the Alarm Limit to trip an alarm. Alarm High: This is used to determine the high level at which a temperature or 4–20mA Zone has reached the alarm threshold. The value must exceed the Alarm Limit to trip an alarm. Table Low: The Table Low value is used to define the lower range (4mA) of your 4-20mA sensor. Table High: The Table High value is used to define the upper range (20mA) of your 4-20mA sensor. Alarm Delivery Enable/Disable: When Enabled, alarm messages will be delivered, if set to Disabled alarm messages will not be delivered. Recognition Time: This is the length of time that an alarm condition must be present before a valid alarm exists and message delivery is started. 18 Chapter 2: Set Up Alarm Hold Time: When an alarm occurs, the Alarm Hold Time will latch the alarm condition for the programmed time period, thus preventing redundant alarms from sending additional notification messages. This is useful for alarms that are likely to trip several times within a short time period, such as motion detectors. Return to Normal Enable/Disable: This feature instructs the Stratus EMS to send a message when a zone input has changed from an alarm condition back to a normal condition. Anyone who received the original alarm message will also be sent the Return-to-Normal message. Auto Acknowledge Enable/Disable: Enabling this option will automatically acknowledge an alarm when the zone goes back to normal. As a result, all remaining alarm notifications will be cancelled. Alarm Reset Enable/Disable: This setting enables or disables the Alarm Reset Feature. The Alarm Reset feature is used to re-send alarm messages in the event that a fault condition is not corrected in a timely fashion. If an alarm continues to exist for the duration of the programmed Reset Time (see below) the alarm will reset (reactivate) and the alarm message delivery process will begin all over again. This is an optional feature. Alarm Reset Time: This is the time allowed for an alarm’s fault condition to be corrected before the Stratus EMS resets (reactivates) the alarm and begins the message delivery process all over again. It is recommended that this be set to no lower than 30 minutes to prevent numerous messages from being sent. Datalogging Mode: The Stratus EMS has two modes of data logging for each zone: Continuous or While In Alarm. In Continuous mode the unit will log the value of the input on a fixed time interval all the time. The Normal Interval sets the logging rate while the value is within the normal range. The Alarm Interval sets the logging rate while the value is an alarm condition. By choosing the While In Alarm mode you can choose to have the unit only log values when it exceeds the alarm limits. Alarm Datalog Interval: This is the interval that data will be logged while the input is beyond the programmed alarm limits. (Note: this is regardless of the programmed Alarm Recognition Time). Normal Datalog Interval: This is the interval that data will be logged while the input is within the programmed alarm limits. To maximize the available memory for datalogging, set the Datalog Interval for each zone to multiples of each other. For example, Zone 1 can be set to 10 minutes, Zone 2 to 30 minutes, Zone 3 to 60 minutes, etc… MANAGE USERS The sensaphone.net website allows you to set up users that will be linked to your account. Each user can be configured to have their own login for website access and/or be contacted for alarms. In addition, you can choose to give alarm acknowledgement capability to each user. There are several levels of permissions that can be assigned to each user. You can also enter contact information for alarm delivery purposes. From the main menu, select Users, then Manage Users. To add a new user, click on the Add User button. The example below shows a user setup as an administrator with four contact destinations. 19 Stratus EMS Installation and Setup Guide The following defines the various permission levels: Administrator – Full site access, all devices on your account Supervisor – Gives the user access to the Dashboard, device-specific pages (for example, Device Details), Manage Users, and Manage User Groups, but for only the devices you choose for them (chosen under the Device Groups section of the form). Supervisors will have the ability to create new users, but they can only give the users Supervisor access or lower. User – Gives the user access to the Dashboard, but only shows the devices you choose for them (chosen under the Device Groups section of the form) None – No access to the website Alarm Delivery – Choose whether you would like the user to be able to receive alarm notifications or not. Disabled – No alarm delivery Inform Only – User is notified about the alarm, but cannot acknowledge it Allow Acknowledgement – User is notified about the alarm and is able to acknowledge it User Information Next, enter details about this user. The user’s name is the only required information. Contact Details The ‘Contact Details’ section is where you enter the telephone numbers, text numbers, and email addresses to send alarm messages. {Note that phone calls and text messages require a Premium Ethernet or Cellular subscription. Email alarm delivery is free}. See sample programming in the figure above. To add additional contacts click “Add Contact”. Be sure to add all of your possible contact methods in this section. You can choose which ones get used on the Default Alarm Delivery Schedule or Zone Alarm Delivery Schedule. Telephone Number Programming A ‘1’ at the beginning of the telephone number is not required for calls to the USA, Canada, or other countries that are part of the North American Numbering Plan (NANP). See list below: Countries in the North American Numbering Plan: • United States • Canada • Caribbean Islands • Anguilla, Antigua & Barbuda, The Bahamas, Barbados, Bermuda, British Virgin Islands, Cayman Islands, Dominica, The Dominican Republic, Grenada, Jamaica, Montserrat, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Sint Maarten, Trinidad and Tobago, Turks & Caicos • U.S. Territories • American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands* *Technically some of these are not in North America, but since they are part of the U.S., they use the U.S. telephone system. For all other countries you have to enter an exit code first (+ or 011), then the country code, and then the number. Do not include trunk codes which are typically displayed as (0) near the beginning of the number. • For example, a call to the UK could be programmed as either: +44 20 7950 4631 or 011 44 20 7950 4631 20 Chapter 2: Set Up You can also create a time schedule to limit when you’ll receive alarm messages. There is an overall User Schedule as well as individual Schedules for each contact. The default setting for all schedules is enabled, 24/7. In the sample screen below, the highlighted section shows the times when this user will be contacted for alarms: *Note that if you configure both a User Schedule and individual Contact Schedules, there must be overlap in order for alarm messages to be delivered. Login Details Users will login with an email address and password. Enter this information in the Login Details section. In the event that a user forgets his/her password they can use the reset password feature on the main login page. Device Access For accounts with multiple users and/or devices, you can choose to limit a user’s access to selected devices. In the Device Access section, choose which units this User can access. See sample screen below: Click on ‘Save Changes’ once you are finished. MANAGE USER GROUPS Allows you to set up groups of users that can be used on other site pages. Select the group you wish to edit from the dropdown menu, or select Create New Group to make a new group. Make sure to give each group a unique, descriptive name so they can be easily referenced. Click on the plus icon to add users to the group. A pop up modal window will show that will list all the alarm users you have added to your account from the Manage Users page (see that page description for more information). You can select an entire user (all destinations listed under that user at the time of the alarm will be notified) or individual destinations of the user. Click on the red X icon to remove that user from the group. Once you are finished adding and removing users, click on the Save Group button at the bottom of the page. 21 Stratus EMS Installation and Setup Guide ALARM DELIVERY The Alarm Delivery section is where you configure the people that will be contacted when an alarm occurs. You can setup a Default Alarm Delivery Schedule (i.e. contact list) for each device or you can create a separate Zone Alarm Delivery Schedule for each individual zone. A combination of both can also be used (e.g. some zones use the default schedule and others use a custom schedule). The first step is to configure your Users and Contacts as described in the Manage Users section. If you haven’t completed that step please do it first. Default Alarm Delivery Schedule To get started select a device from the Dashboard and click Details. Next click the Default Alarm Delivery button. Click the Add Destination button to select people from your User list. You can select all of the User contacts or just a few if desired. See sample screen below: Continue clicking the Add Destination button to add additional User’s to the list. If you would like to insert a delay between the first User (or group of Users) and the next User, click the Add Tier button and enter the delay time. Users in this Tier will not be contacted until the delay time expires. Click Save Changes when your schedule is complete. *Note that the Tier Delay timer starts at the time the alarm occurs. If the alarm is acknowledged before the delay time expires then Users in the 2nd Tier (and beyond) will not receive the alarm message. See sample programming screen below: 22 Chapter 2: Set Up Zone Alarm Delivery Schedule A Zone Alarm Delivery Schedule is an alarm contact list that only applies to one specific zone. You can create a separate Zone Alarm Delivery Schedule for each individual zone if required. To configure a Zone Alarm Delivery Schedule select a Zone from the Device Details page. Then click the Zone Alarm Delivery tab on the right. Select Custom to configure a contact list for the selected zone. Follow the steps as described above to complete the schedule. Quick-Add Destinations Quick-Add Destinations are those that can be easily entered to the notification list without creating a User Account. Note, however, that destinations added here will be inform-only (e.g. cannot acknowledge alarms). This entry method is useful for sending messages to people who do not require a user account in the system but may want to be informed when a particular alarm occurs. Alarm Acknowledgment Alarms can be acknowledged from the dashboard page by selecting a device using the checkboxes next to each device, and then clicking the “Action” drop-down at the top of the screen. You can acknowledge both Device Offline alarms or Zone alarms. Devices with ‘Unacknowledged’ alarms are identified with an exclamation point within a triangle. Once the alarm is acknowledged this symbol will disappear. You can acknowledge multiple alarms on multiple devices at the same time. Alarms can also be acknowledged during telephone calls by entering 555 when prompted, or by replying to alarm messages sent via email, or by replying to a text message with ‘555’3”. LOGS The Stratus EMS includes an Alarm Log and Data Log. The Alarm Log lists all alarm activity for the selected device. You can narrow down the messages by individual zones or you can select multiple zones. The Data Log contains the recorded values for each zone based on the parameters you set up on the Zone Configuration screens. You can display the values on the screen as well as graph them. There is also an option to Save the data to a file. To get to the Device Logs section, click the Details button from the Dashboard for the device you would like to view, then click the Device Logs button. Alarm Log – Shows the history of all alarm notifications that were sent for the device Data Log – Show the history of all logged zone values and statuses for the device Export Data - Allows you to save selected Alarm Log or Data Log records in either CSV or pdf format. Note that CSV formatted files can be opened in Microsoft Excel. Note that for Normally Open and Normally Closed zone types, the Sentinel will record a “0” when the input is presented with an open circuit and a “1” when the input has a closed circuit. Depending on your sensor and programming, this may represent either a normal or alarm condition. DEVICE MANAGEMENT You can add, modify, and remove Stratus EMS devices from your account on the Manage Devices screen. From the main menu select Admin, then Manage Devices. Listed below are the device-related actions that can be done. 23 Stratus EMS Installation and Setup Guide Adding Devices - To add a new device to your account, enter the device serial number (located on the bottom of the unit in the format 00:07:F9:00:00:00) and give the device a name, then click Add Device. Reboot Device - To reboot your device, select it from the list to the left and then choose Reboot Device from the drop down box at the bottom of the page, then click Submit. Your Stratus EMS will reboot and then reconnect within a few minutes. Your Stratus EMSgramming will remain intact. Remove From Account - To remove a device from your account, select it from the list to the left and then choose Remove from Account from the drop-down box at the bottom of the page. Then click Submit. Reset to Default Values - To reset a device to default settings, select it from the list to the left and then choose Reset to Default Values from the drop-down box at the bottom of the page. Then click Submit. Allow several minutes for your device to complete the reset process. DEVICE GROUPS In cases where you have many devices and many users it may be desirable to create Device Groups. These can make it easier to assign device permissions to specified Users. From the main menu select Admin, then Device Groups. In the main window, you will see a list of all your devices and any groups you may have already created. Devices are shown with a green device icon and groups are shown with a black icon. You can have multiple groups, and you can even have groups within a group. If a device icon is lined up on the left-most side of the window, they are not in a group. To add a new group, click on the Add Group button at the top of the page. A ‘New Group’ icon will appear in the list. You can rename the group by right clicking on it and selecting Rename. To move a device into a group, click on the device and drag it into the group. Continue adding devices until you’re finished, then click Save Groups. The blue number shown on the group icon shows how many devices are within that group. To remove a group, right click on the group and select Delete. Any devices in that group will be moved up one level. For example, if a group that had two devices was deleted, the two devices would be shifted to the left and would no longer be in any group. You can also click and drag a device or group to reorder them. To search through your devices click on Filters. You can choose to hide any device or group that does not match your search, and you can choose to only search through your devices and not your groups. Once you are finished editing your groups, click on the Save Groups button at the bottom of the page. ACCOUNT SETTINGS The Account settings page is used to configure a number of options that apply across the board to your account. This page is only available to users with ‘Admin’ site access level. To access the account page select ‘Admin’ from the main menu, then ‘Account’. NAME: Give your account a ‘Name’ that best describes the organization managing your devices. TIME ZONE: Set the ‘Time Zone’, which will serve as the default for all of your users. This will be important to ensure that any schedules you configure will operate at the appropriate times. There are several ‘Account Features’ that you can configure to have the system operate in a certain manner. REQUIRE SITE USER: When Admins and Supervisors are configuring Users, you can force the system to require that all User’s receive website access by checking the ‘Require Site User’ box. REQUIRE ALARM USER: Similarly, you can also require all Users to have the ability to receive alarm notifications by checking the ‘Require Alarm User’ box. USER GROUPS: You can choose whether or not to allow ‘User Groups’ to be created within the system. Check the ‘User Groups’ check box to permit user groups to be used within the system. 24 Chapter 2: Set Up HIDE DISABLED ALARMS: On the device details page you choose to hide the alarm status of a zone if ‘Alarm Delivery’ is set to disabled for the selected zone. This can be convenient when a zone is beyond the alarm limits for maintenance reasons and you don’t want to display the status as ‘Alarm’. CSV Email: Enabling this setting exposes an option on the User pages to use the CSV email message format used by some state department of environmental protection agencies (such as the MASS DEP). Note that enabling this option will expose a similar setting on the User pages so that you can create a specific user with a specific email address to receive the specially formatted message. 25 Stratus EMS Installation and Setup Guide CHAPTER 3: CONFIGURING THE RELAY OUTPUTS The Stratus EMS includes two relay outputs and a 12V 500mA power supply that can be used to control a light, siren, or other low voltage device. The output can be configured to switch either manually or automatically when a zone changes state or exceeds the alarm limits. To program the output click Output from the Device Details or Configure Device screen. The following configuration page will appear: Enter a Name so that you’ll know what the Output will be controlling. The Output can operate in Manual mode or Automatic mode. In manual mode you can turn the relay ON or OFF through the web page or the mobile App. To manually switch the relay output, click in the State field and select either ON or OFF, then click Save Changes. The change request will be sent to the Stratus EMS and the Current Value will update after the output change has successfully completed. In Automatic mode the relay can be programmed to turn-on automatically when certain conditions are met. Listed below is a description of the parameters that apply to the automatic modes. Input Selection - Next to the Automatic mode selection box is another drop-down that allows you to select which zones will control the output. There are four options (Zone List, Type List, All Inputs, and Limit: Zones). Zone List: This option allows you to individually select which zones will cause the output to switch. Check the boxes next to the desired zones. Type List: This option allows you select zones based on the zone Type. For example, you could have all of the zones configured for Temperature control the output. All Inputs: This option selects all of the inputs (zones). Limit: Zones: This option allows you to independently control the output based on the value of one or two zones using greater-than, less-than, or equal-to comparison statements. A separate Output-On and Output-Off instruction can be configured with its own comparison value. See sample below: Action - This setting determines what the Output will do when the selected zone (or zones) exceeds the alarm limits. You can have the relay Activate (turn-on), Deactivate (turn-off), or Cycle (ON under normal conditions, momentarily OFF for 10 seconds when an alarm condition occurs, then back ON). Trigger - The trigger determines what will cause the output to change state. There are 3 options to choose from which are described below: Unacknowledged Alarms: Choosing this option will make the Output change to the setting defined by the Action for as long as an Unacknowledged Alarm persists on the selected zones. Once the alarm is acknowledged the Output will revert back to its normal position. 26 Chapter 3: Configuring the Relay Outputs Alarm Condition: Choosing this option will make the Output change to the setting defined by the Action for as long as the selected input(s) remain in Alarm, regardless of acknowledgement. Once the selected zones return to their normal state the Output will revert back to its normal position. Zone State: Choosing this option will make the output change to the setting defined by the Action as soon as the selected zones exceed the alarm limits. In other words, the alarm recognition time is not enforced, and the Output will change instantly. Once the selected zones return to their normal state the Output will revert back to its normal position. Relay Output Wiring The relay output can be used to turn on a light, siren, or other low voltage device. The relay is rated for up to 30VAC/VDC 1 Amp. A sample wiring diagram is shown below: Relay 1 + Relay 2 12V + – – 27 Stratus EMS Installation and Setup Guide CHAPTER 4: MODBUS The Stratus EMS can be configured to read up to 64 Modbus registers from any modbus device so that you can create alarms, view the values over the internet, and record the values for trending purposes. The Stratus EMS can read the values over 2-wire RS485 or Ethernet/TCP. You can also read registers from both interfaces simultaneously, if desired. Once you have configured the unit to read the registers you can create alarm set points, view the current values on the website, scale the value using multiplication or division, add units of measure, and also record the values in the unit’s datalogger. READING MODBUS OVER RS485 To read values from a Modbus device over RS485 the Stratus EMS must be the Modbus Master. All other devices must be configured as Modbus Slaves. The Stratus EMS can read from multiple slave devices as long as the baud rate is the same among all connected devices and there are no overlapping register addresses. Set the Bus Termination switch on the front panel according to the diagram below. Connect the Stratus EMS and your Modbus device(s) as shown in the figure below: Stratus EMS Modbus Devices D+ D+ D+ D+ D– D– D– D– GND GND GND GND Termination In Termination Out Termination Out Termination In Connect the ground terminal (GND) on the Stratus EMS RS485 terminal strip to the corresponding ground or shield terminal on the Modbus slave device. Connect the Stratus EMS RS485 Transmit/Receive Positive (D+) terminal to the corresponding positive data terminal on the Modbus slave device. Connect the Stratus EMS Negative (D-) terminal to the corresponding negative data terminal. Next, go to the Configure Device page on the Sensaphone.net website. Scroll down to the Modus RS-485 Settings and configure the parameters to match your Modbus device. See sample figure below: Click the Save Changes button when finished. 28 CHAPTER 4: Modbus To query data from a network-based Modbus device using ModbusTCP, go to the Configure Device page and scroll down to the Modbus TCP Settings section. Set the Mode to Master, then click Save Changes. The next step is to add a Modbus Zone. Locate the Zone list on the left side of the Device Configure page. At the top of the list click Add Zone, then select Modbus. See screen picture below: A Modbus Zone will be added to the bottom of the zone list and the Modbus Zone Configure page will appear to the right. 29 Stratus EMS Installation and Setup Guide MODBUS ZONE SETUP The Stratus EMS can be configured to read from almost any modbus slave device and data format through the correct selection of the settings described below. Attention to detail is vital when setting up a modbus zone. If any of the below settings are not correct, the Stratus EMS will fail to retrieve the data from the slave device or will read incorrect values. If you are unsure of the correct setting, refer to the user’s manual for the device you are trying to connect to. The various zone configuration settings are explained in detail below. Interface Type: Select the appropriate physical interface for your external device. Choose between: TCP: Modbus Communication over Ethernet port on the Stratus EMS. The slave devices from which data is to be read be able to communicate to the Stratus EMS over the LAN connection. RS-485: Modbus Communicate over RS-485 using the terminal block located on the Stratus EMS. Slave ID: Unique number which identifies the Modbus slave device on the network. All slave devices on an RS-485 network must have a unique address (1-255). If necessary, refer to the manual of your modbus slave device to determine how to changes the slave ID, also referred to as the slave address. Host: (TCP devices only) IP address of slave device from which data is to be read. Port: (TCP devices only) Port on which the slave device will send and receive modbus traffic. Typically, this will be on port 502. Address: Register address of the value you want to read from your Modbus slave device. Only enter the base portion of the register address (i.e. if the address is listed as 400100, only enter 100). Note that if the address is entered in Hexadecimal format, it will be displayed in decimal format the next time the zone settings page is viewed for that zone. Command: Select the appropriate command to issue to the Modbus server device based on the register type to be read. (1) Read Discrete Outputs: Use this command to issue a modbus function code 1 in order to read a discrete output from the Modbus server. A Discrete Output is a single bit in size (on/off) and may sometimes be referred to as a “coil” (2): Read Discrete Inputs: Use this command to issue a Modbus function code 2 in order to read a discrete input register from a Modbus server. A discrete input is a single bit data type (on/off). (3) Read Holding Register: Issue a modbus function code 3 in order to read a holding register. (4) Read Input Register: Issue a modbus function code 4 in order to read an input register. A note on determining the correct modbus command: Often, the required command is not explicitly stated in the manufacturer’s documentation for a modbus device; however the proper function type can be determined from the register address. The first (most significant) digit in the address often indicates which command to use. Refer to the table below: 30 Address Range Select Modbus Function Command: 000000-065536 (1) Read Discrete Output 100000-165536 (2) Read Discrete Input 400000-465536 (3) Read Holding Register 300000-365536 (4) Read Input Register CHAPTER 4: Modbus Data Format: Select the proper value based on the format being sent from the slave device. The Stratus EMS supports four data types, they are as follows: “8-bit Integer”: Integer value 8 bits in length, configurable as signed or unsigned. If this value is read from a register that is greater than 8-bits in size, only the 8 least significant bits are used, the rest are ignored. “16-bit Integer”: Integer value 16 bits in length, configurable as signed or unsigned. If the register size is set to “8 Bit”, the register at the address specified and the next register (address + 1) will be combined to form a 16-Bit value. “32-Bit Integer”: Signed integer value 32 bits in length, it can be signed or unsigned. If the register size is set to “8 Bit”, the register at the address specified and the contents of the next 3 registers will be combined to form a 32-Bit value. If a register size is set to “16-bit” then the register at the address specified and the contents of the next register (address + 1) will be combined to form a 32-bit value. “32-Bit Float”: Single precision floating point value. If the register size is set to “8 Bit”, the register at the address specified and the contents of the next 3 registers will be combined to form a 32-Bit floating point value. If register size is set to “16-bit” then the register at the address specified and the contents of the next register (address + 1) will be combined to form a 32-bit floating point value. Register Size: Specifies the size (in bits) of each register that the slave device is sending to your Stratus EMS. A register size of 16 bits is the de-facto standard however the Stratus EMS will also support registers of 8 and 32 bits in size. Byte order: Modbus registers that are multiple bytes in size can be arranged in either Big Endian or Little Endian format. Big endian is sometimes referred to as network byte order and little endian is sometimes referred to as Intel byte order. If Big-Endian is specified, the Stratus EMS will always interpret the first byte sent in a Modbus data packet as the most significant byte and the last byte sent as the least significant byte. If Little-Endian is specified, the first byte read in each register will be interpreted as the least significant and the last byte read will be interpreted as the most significant byte. Register Order: In cases where the size of the data type being read is greater than the register size, multiple registers must be read to form a complete value. For example, if one wishes to read a floating point value at address location 1 from a device with 16-bit modbus registers, the registers at addresses 1 and 2 must be combined to form the complete value. The register order specifies how these registers are ordered to create the final value. If “Big Endian” is specified, the first register read (lowest address) by the Stratus EMS is interpreted as the highest order value and the last register read (greatest address) is interpreted as the lowest order value. Little endian specifies that the first register read contains the least significant byte(s) and the last register contains the most significant byte(s). 31 Stratus EMS Installation and Setup Guide Data Representation: Values read from Modbus devices can be processed by the Stratus EMS using the following options: Sign: Select “Signed” if the value you are reading uses 2’s compliment notation to represent negative values. Select “Unsigned” if no sign data included in the value. Scaling Operand: (Integer values only) Use this option to have the value read multiplied or divided by a specified factor. For example, many Modbus devices used a fixed-point integer notation to represent a value. Use Divisor operand to display the value with the decimal point in the correct place. Scaling Offset: This function allows for the read value to be offset by a fixed amount. Note that the offset is applied after the scaling operation (if applicable). CONNECTING MODBUS RS-485 DEVICES TO YOUR STRATUS EMS RS-485 is a standard communication interface that consists of a differential pair of wires and an optional ground lead. Multiple slave devices can be connected on the same pair of communication wires to form a communication bus with a length up to 4,000 feet (1,200M). A maximum of 255 uniquely addressed slave devices can be connected to the same bus. However, due to hardware limitations usually it is not advisable to exceed more than 32 devices on the same network. This is not a hard limit and varies based upon the load applied to the Stratus EMS by the third party devices and how well the physical network is set up. The Stratus EMS itself presents a 1/8 load to the network. When planning an RS-485 network, several design guidelines should be considered in order to ensure an optimal signal between your Stratus EMS and Modbus slave devices on the RS-485 bus. Following the guidelines described below is especially important for long signal runs and/or with many devices connected to the same bus. Suggested Cable Type: The table below gives suggested specifications for the cable used to connect the Stratus EMS to other Modbus RS-485 devices. The closer the cable you choose matches these specs, the more likely it is that your Stratus EMS will be able to communicate to other modbus devices without error. Please note the though the ground connector is not required by the RS-485 standard, it is strongly recommended that it be used in your network. 32 Type Shielded twisted pair with an additional ground conductor Wire Gauge 18-24 AWG Characteristic Impedance (Twisted Pair) 120 Ohm Shunt Capacitance 16 pF/feet or below Propagation Velocity 66% or greater CHAPTER 4: Modbus Stratus EMS (Master) The image to the left represents the basic layout of a properly wired RS-485 network. Your RS-485 network should consist of a single main cable “trunk.” Never run multiple D+ D– GND long runs to each modbus slave device. Termination resistors should be placed between the two communication conductors at each end of the main run, but nowhere D+ else. The value of the termination resistors should match D– Modbus Slave the characteristic impedance of the cable you are using. If your Stratus EMS is at one end of the run, its internal GND termination resistor can be used by setting the “Bus Term.” Switch next to the RS-485 terminal block to the “In” position. If your Stratus EMS is not at the end of the main run then set this switch to the “Out” position. If the devices at D+ the ends of the main run do not have an internal terminaD– Modbus Slave tion resistor, an external one must be used. A standard 1/4W, 5% resistor is adequate. GND Many times, it may not be possible to have all devices along the main run and a short cable stub must be spliced into the main run to attach a device. Make every effort to make the stub runs as short as possible. If this stub length D+ D– GND is greater than approximately 22 feet (6.7m), the main cable should be re-routed so as to make the stub shorter. Modbus Slave It’s always better to have a longer main run and shorter stub lengths. Also, make sure that all devices connected to the main run, whether via a stub or directly, are adequately spaced apart along the cable. Make sure there is at least 18 inches (0.5m) of cable between all devices and splices on the data bus. If necessary, make the main run longer to meet this requirement. MODBUS COMMUNICATION ALARMS In the event that your Modbus device stops communicating with the Stratus due to power failure, disconnected cable, or device malfunction, etc… the Stratus will send a Modbus zone not responding alarm. Messages sent via email will include a list of the affected registers. Voice and text messages will identify the faulty Modbus device by either its IP address (for TCP devices) or SlaveID (for RS485 devices). Only one alarm will be triggered for an unresponsive Modbus device, regardless of the number of Modbus registers being monitored. Unresponsive devices will display a status of ‘Not Responding’ for each Modbus zone on the device details page of the website. 33 Stratus EMS Installation and Setup Guide APPENDIX A: WEEKLY TESTING PROCEDURE We recommend that you test your Sensaphone weekly to be sure it is functioning properly. This will ensure that when a problem arises the Sensaphone will be ready to alert the appropriate personnel. There are several tests that can be performed: 1.) Create an alarm on each zone by tripping all connected sensors. Temperature sensors: Heat or cool the sensor. Motion sensors: Have someone walk in front of the sensor. Door/window sensors: open the door/window. Water sensors: Apply a small amount of water beneath the sensor or use a wet towel and touch it to the sensor probes. Humidity sensors: Raise the humidity around the sensor by holding a cup of very hot water beneath the sensor. 2.) Allow the unit to contact all programmed users. This will make sure that the Sensaphone is programmed properly. It will also prepare personnel to respond appropriately when they receive a message from the Sensaphone. 3.) Test the battery (if installed) by unplugging the AC adapter and making sure that the Sensaphone continues to function. Keep the AC adapter unplugged so that a Power Failure alarm occurs. Plug in the AC adapter after the unit has finished. 4.) Keep a log of your tests, noting the date and whether the Stratus EMS passed in each category tested. An example of such a log is shown below. (See “Test Log” at the end of this manual.) WEB600 Test Log Date Inputs Alarm Battery 07/19/09 08/20/09 09/19/09 If you require assistance, call Sensaphone Technical Support at 610-558-2700. 34 Appendix B: Accessories APPENDIX B: ACCESSORIES The sensors listed below are available from Sensaphone, and represent the most commonly used zone devices. Other dry contact sensors, designed for more specialized applications, may also be used. Commercial or industrial electrical supply houses can provide devices to monitor virtually any condition. For further information, contact Sensaphone Customer Service at 610-558-2700. PART # . . . . . . . . . SENSOR / SWITCH BAT-0035. . . . . . . . . Stratus EMS Battery FGD-0006 . . . . . . . . Magnetic Reed Switch FGD-0007 . . . . . . . . Passive Infra-Red Detector FGD-0010 . . . . . . . . 50’ two-conductor #22AWG shielded Cable FGD-0013 . . . . . . . . Spot Water Detector FGD-0022 . . . . . . . . Temp° Alert FGD-0027 . . . . . . . . Humidistat FGD-0049 . . . . . . . . Smoke Detector with Built-in Relay FGD-0052 . . . . . . . . Humidity 4-20mA Transmitter FGD-0053 . . . . . . . . 24VDC Power Supply FGD-0054 . . . . . . . . Power-Out Alert™ FGD-0056 . . . . . . . . Zone Water Detector w/Water Rope FGD-0063 . . . . . . . . Additional 10’ Water Rope for FGD-0056 FGD-0065 . . . . . . . . Carbon Monoxide Sensor FGD-0066 . . . . . . . . Air Quality Sensor FGD-0067 . . . . . . . . Surge Suppressor FGD-0100 . . . . . . . . 2.8k Remote Temperature Sensor FGD-0101 . . . . . . . . 2.8k Weatherproof Temperature Probe FGD-0102 . . . . . . . . 10k Weatherproof Temperature Probe FGD-0103 . . . . . . . . 10k Indoor Decorator FGD-0104 . . . . . . . . 10k Outdoor Air Weatherproof 35 Stratus EMS Installation and Setup Guide APPENDIX C: SPECIFICATIONS ALERT ZONES Number of Zones: 12 Zone Connector: terminal block Zone Types: N.O./N.C. contact, 2.8K Thermistor ( -109° to 115ºF, -85º to 57ºC ) And 10K Thermistor (-87° to 168°F; -66° to 76°C), and 4-20mA (-80,000.0 to 80,000.0 Zone Characteristics: 28.7KΩ to 3.3V (temperature/contact) or 250 Ohms to ground (4-20mA) A/D Converter Resolution: 12 bits ±2 LSB Zone Protection: 5.5VDC Metal Oxide Varistor with fast acting diode clamps 24VDC Power: Up to 50mA per zone Pulse Counting: 1ms minimum duration, 1 pulse-per-second maximum rate RELAY OUTPUTS Two relays rated for 1A 30VAC/ 1A 30VDC Maximum DATA LOGGING 5 minutes to 1 month sampling rate User programmable channel selection Zones 1 – 12 & 64 Modbus Registers Battery Input Power LED INDICATORS Power: On steady when the unit is powered on. Alarm: Off when no alarm exists. Ethernet Link and Activity LEDs Online Standby 12V Power Supply COMMUNICATION TYPE: 10/100 BASE-T Ethernet with SSL encryption POWER SUPPLY Power Supply: 12VDC 2.5A (90-264VAC 50/60Hz to 12VDC plug-in adapter w/6’ cord included) Power Consumption: 24 Watts Power Protection: Metal Oxide Varistor Battery Backup: Internal battery backup 6V 7AH (Part #BAT-0035) 12V Output: Up to 500mA ENVIRONMENTAL Operating Temperature: 32–122° F (0–50° C) Operating Humidity: 0–90% RH non-condensing Storage Temperature: 32°–140° F (0–60° C) PHYSICAL Dimensions: 17.5” x 7.5” x 1.5” (44.5 x 19 x 4.5 cm) Weight: 6 lbs. (2.72 kg) Enclosure: Powder-coated aluminum enclosure for 19” rack mount. 36 Appendix D: Thermistors APPENDIX D: THERMISTORS 2.8K THERMISTOR DATA Degrees Celsius Resistance (Ohms) -50 187,625 -40 94,206 -30 49,549 -20 27,180 -10 15,491 0 9,142 10 5,572 20 3,498 30 2,256 40 1,491 50 1,009 60 697 70 490 80 351 10K THERMISTOR DATA Degrees Celsius Resistance (Ohms) -50 441.3K -40 239.8K -30 135.2K -20 78.91K -10 47.54K 0 29.49K 10 18.79K 20 12.25K 30 8,194K 40 5,592 50 3,893 60 2,760 70 1,990 80 1,458 90 1,084 100 816.8 120 481.8 130 376.4 140 297.2 150 237.0 37 Stratus EMS Installation and Setup Guide APPENDIX E: POST & CONNECTION ERROR CODES When the device boots up it runs a Power On Self Test (e.g. POST). During this process the Online LED will go through a series of blink patterns. This can take a few minutes while it tests various functions and connects to the Sensaphone.net servers. If a problem occurs, the Online LED will blink a repetitive pattern of ‘x’ blinks followed by a 5 second pause. The table below defines the possible errors based on the number led of blinks. Online LED Failure indication Description Corrective Action? Idle Unit does not have a secure connec- "Unit is initializing, either on power-up or rebooting. Most of the tion to the server, nor attempting to initial boot time is spent initializing memory, which can take a few establish a secure connection minutes. Blink Codes OFF * If the power LED is also OFF, the unit may have its power cable disconnected and its internal battery is depleted. * A less likely possibility is the online LED is disconnected or faulty." flickering Negotiating Unit is negotiating a secure con- The online LED flickering or blinking irregularly is normal when nection the unit is negotiating the secure connection. In contrast, the error code blinks steadily, then has a 5 second OFF period between error blinks. ON Connected Unit has established a secure con- Secure connection with the server is established – OK! nection with the server 1 2 Operating system initial- The unit's operating system's I/O is ization in progress initializing Real-time clock initializa- Internal clock not functioning tion failed 3 Ethernet device initiailza- There is a fault in the firmware if this error code persists. Possibly a hardware fault with the processor's internal RAM or RTC oscillator failure Failed to configure ethernet chip Probably a hardware fault. Ethernet cable appears to be discon- The Ethernet cable may be disconnected or otherwise faulty tion failed 4 Ethernet cable failed 5 DHCP failed Unable to bind IP address 6 Secure negotiation in The unit's operating system's I/O "There is a fault in program execution if this error code occurs, per- progress has finished initializing, will now haps the memory has been corrupted. proceed with the secure connection * A less likely possibility is the processor's internal RAM is faulty." nected during boot If using static IP, there may be an error in the IP, DNS, gateway or netmask. If using DHCP, problem may be with DHCP server. negotiation 7 DNS link failed DNS link failed "DNS address may be incorrect, or perhaps the DNS server is down. Also check the Ethernet cable: if disconnected while securely connected to the server, reconnection attempts while the cable is disconnected will fail here." 8 IP address failed IP address could not be resolved If using static IP, the IP address may be incorrect 9 TCP socket failed TCP socket to the secure server Port 443 may be blocked. Or perhaps the remote server is unavail- failed to connect able – this is the first attempt at connecting with the remote server. Will attempt to reconnect to another server. 10 SSL connect failed SSL connection to the secure server Server may have SSL disabled? 11 SSL handshake failed SSL handshake failed 12 Server dropped the con- The server dropped the established Probably a glitch. Unit will reestablish the secure connection in a nection secure connection for some reason minute. (This is the catch-all error code for the server dropping the failed to connect If this keeps happening, the problem may be the server has changed its SSL certificate. connection – there are many possible reasons). 38 Appendix E: POST & Connection Error Codes 13 SSL invalid MAC The server dropped the established Probably a glitch, unit will reestablish the secure connection in a secure connection due to an invalid minute. MAC 14 15 TCP read error The server dropped the established Probably a glitch. Unit will reestablish the secure connection in a secure connection due to a read minute. If this keeps occurring, the server may be restarting/reboot- error ing and may take about 8 minutes to reconnect. Ethernet cable discon- The Ethernet cable disconnected or Reconnect or replace the Ethernet cable nected failed while the secure connection was established 16 Reserved 17 TCP write error The unit had a problem transmitting Probably a glitch. Unit will reestablish the secure connection in a over Ethernet minute. If this keeps occurring, there may be a problem with the real-time clock getting stuck - check if the lithium battery is below 30% (2.3V; nominal voltage is 3.0V). 18 TCP socket closed The TCP socket between the unit Unit will reboot if this error occurs 6 times, which may clear the and the server is unexpectedly problem. Manual reboot would be the equivalent. closed. 19 HTTP JSON parse error The JSON message from the server Corrupt data communication. If a cellular or satellite connection, is garbled or not present check for weak signal 39 Stratus EMS Installation and Setup Guide APPENDIX F: RETURNING THE UNIT FOR REPAIR In the event that the Stratus EMS does not function properly, we suggest that you do the following: 1) Record your observations regarding the Stratus EMS’s malfunction. 2) Call the Technical Service Department at 610-558-2700 prior to sending the unit to Sensaphone for repair. If the unit must be sent to Sensaphone for Servicing, please do the following: 1) Unplug the AC power supply from the wall outlet and disconnect all sensors from the alert zones. 2) Carefully pack the unit to avoid damage in transit. Use the original container (if available) or a sturdy shipping box. 3) You must include the following information to avoid shipping delays: a) Your name, address and telephone number. b) A note explaining the problem. 4) Ship your package to the address below: SERVICE DEPARTMENT SENSAPHONE 901 Tryens Road Aston, PA 19014 5) Ship prepaid and insured via UPS or US Mail to ensure a traceable shipment with recourse for damage or replacement. 40 Appendix G: Test Log APPENDIX G: TEST LOG Alarms 41 Stratus EMS Installation and Setup Guide 42