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T r a n s P o r t ®W R 4 4 Wireless Routers Installation Guide June 11, 2011 TransPort® WR44 Installation Guide TransPort® WR44 Installation Guide Disclaimer Special notes on safety for wireless routers Digi International makes no representations or warranties with respect to the contents or use of this manual, any software drivers or associated application software provided with this product and specifically disclaims any expressed or implied warranties of merchantability or fitness for any particular purpose. Digi International products are designed to the highest standards of safety and international standards compliance for the markets in which they are sold. However, cellular-based products contain radio devices which require specific consideration. Please take the time to read and understand the following guidance. Digi International assumes no liability for an end user’s failure to comply with these precautions. Digi International reserves the right to modify or revise all or part of this document, its contents, and any products described herein at any time without prior notification and shall not be responsible for any loss, cost or damage, including consequential damage, caused by reliance on these materials. Digi Technical Support Contact Information United States: (952) 912-3444 or (877) 912-3444 Other Locations: +1 (952) 912-3444 or (877) 912-3444 EMEA +44 870 35 000 35 Safety Notices 1. Please read all instructions before installing and powering the unit. You should keep these instructions in a safe place for future reference. 2. If the power supply shows signs of damage or malfunction, stop using it immediately, turn off the power and disconnect the power supply before contacting your supplier for a repair or replacement. 3. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Use only the accessories, attachments, and power supplies provided by the manufacturer – connecting non-approved antennas or power supplies may damage the unit, cause interference or create an electric shock hazard, and will void the warranty. 4. Do not attempt to repair the product. The unit contains no electronic components that can be serviced or replaced by the user. Any attempt to service or repair the unit by the user will void the product warranty. 5. Products in the TransPort WR® family are designed for indoor use (except for the WR44 R) and should be used in an environment that is suitable for computers and other electronic equipment. 6. Ports that are capable of connecting to other apparatus are defined as SELV ports. To ensure conformity with IEC60950 ensure that these ports are only connected to ports of the same type on other apparatus. Page 2 Wireless routers incorporate a wireless radio module. Users should ensure that the antenna(s) is (are) positioned at least 1 meter away from themselves and other persons in normal operation. When in a hospital or other health care facility, observe the restrictions on the use of mobile phones. Do not use the unit in areas where guidelines posted in sensitive areas instruct users to switch off mobile phones. Medical equipment may be sensitive to RF energy. The operation of cardiac pacemakers, other implanted medical equipment and hearing aids can be affected by interference from cellular terminals such as the wireless routers when places close to the device. If in doubt about potential danger, contact the physician or the manufacturer of the device to verify that the equipment is properly shielded. Pacemaker patients are advised to keep the wireless router away from the pacemaker while it is on. Wireless routers must NOT be operated on aircraft. The operation of wireless appliances in an aircraft is forbidden to prevent interference with communications systems. Failure to observe these instructions may lead to the suspension or denial of cellular services to the offender, legal action, or both. As with any electrical equipment, do not operate the unit in the presence of flammable gases, fumes or potentially explosive atmospheres. Radio devices should not be used anywhere that blasting operations are taking place. Wireless routers receive and transmit radio frequency energy when power is on. Interference can occur if used close to TV sets, radios, computers or inadequately shielded equipment. Follow any special regulations and always power off your unit wherever forbidden or when it may cause interference or danger. SOS IMPORTANT! - Wireless routers operate using radio signals and cellular networks cannot be guaranteed to connect in all possible conditions. Therefore, never rely solely upon any wireless device for life critical communications. Page 3 TransPort® WR44 Installation Guide Table of Contents TransPort® WR44 Installation Guide 1 Package Contents 1 Package Contents ......................................................................5 TransPort WR44 2 Introduction ................................................................................6 Wireless Routers 2.1  Enclosure Features ...........................................................................................7 Installation Guide 2.2  Front Panel Features ........................................................................................8 2.3  Rear Panel Features .........................................................................................9 TransPort WR44 2.4  Under Unit Features . ........................................................................................10 Installation Guide 2.5  Additional Hardware Features . .........................................................................11 3 Installation ..................................................................................13 4 Configuration .............................................................................15 4.1  Network Settings ..............................................................................................15 4.2  Web Interface.....................................................................................................15 Ethernet Cable PSTN Cable [PSTN & DialServ models only] Telemetry Connector [Telemetry models only] Cellular Antenna(s) 4.3  Command Line Interface (CLI)...........................................................................18 5 Troubleshooting .........................................................................20 5.1  Troubleshooting Resources ..............................................................................20 Power Supply Adapters [Non-US models only] 5.2  Unable to open the Web Interface ....................................................................20 Power Supply (some models may include a DC Power Cord or have no Power Supply) 5.3  Unable to log in to the Web Interface ................................................................20 6 Specifications . ...........................................................................21 GPS Antenna [GPS models only] Wi-Fi Antenna [Wi-Fi models only] 7 Accessories ................................................................................22 15-pin Telemetry Cable [Fleet Card models only] Fleet Power Cord [Fleet Card models only] ­­­ any item is missing or damaged, please contact your supplier. Also, make a record of any damage that may If have occurred during shipping and report it to the carrier. Depending on model and configuration, the package will also contain additional cables/antennas as appropriate. Page 4 Page 5 TransPort® WR44 Installation Guide TransPort® WR44 Installation Guide 2.1  Enclosure Features Preface This guide describes the installation procedure for the TransPort WR family of routers. It is intended to provide sufficient information to be able to connect the unit to terminal equipment and power-on the unit. A complete reference guide to the software features that are available on the product is available separately in PDF format and can be downloaded from the Digi International web site (www.digi.com). TransPort WR44 1 2 Introduction The Digi TransPort WR family of cellular routers offers an all-in-one mobile communications solution with true enterprise class routing, security and firewall. These multifunction cellular routers feature a flexible design with an optional integrated Wi-Fi access point (with multi SSID) / Client, USB, serial, and Ethernet, as well as a variety of configuration options including multiple serial ports (async or sync), GPS or I/O telemetry modules. The Digi TransPort family also offers an advanced routing, security and firewall feature set including stateful inspection firewall and integrated VPN. Enterprise class protocols incorporate BGP, OSPF and VRRP+, a patented technology built upon the popular VRRP failover standard providing true auto sensing, auto failure and auto recovery of any line drop. 2 2 TransPort WR44 R Digi TransPort WR routers are ideal for transportation and mobile applications. Flexible power options include AC, DC and 4-pin Molex connectors for direct integration into vehicle applications. Also available is the Digi Remote Manager™ which provides easy setup, configuration and maintenance of large installations of Digi TransPort devices. 3 Digi TransPort WR routers are available on the following networks: GPRS EDGE UMTS HSUPA EVDO / 1xRTT Model WR44-E 4 WR44-G 4 WR44-U WR44-C 1. Commercial Enclosure WR44-U5 2. Mounting Feet 3. Rugged Enclosure 4. Mounting Tabs Page 6 Page 7 TransPort® WR44 Installation Guide TransPort® WR44 Installation Guide 2.2  Front Panel Features 2.3  Rear Panel Features 2 1 WWAN PRIMARY 10 1 2 3 4 5 6 7 8 9 1. USB Host Connector - The USB host connector may be used to connect compatible USB 2.0 client devices such as memory sticks, and serial adapters. The total current available to power USB devices is 0.5A. 2. LED Status Indicator - POWER - Illuminates steady when power is connected. 3. LED Status Indicator - LAN (0, 1, 2, 3) - Illuminates steady when there is a network connection to the LAN port and flashes when data is transmitted or received. 4. LED Status Indicator - Wi-Fi -Illuminates steady if Wi-Fi activity is present. 5. LED Status Indicator - SERIAL - Illuminates steady if a terminal is connected to the SERIAL 0 port and the DTR signal is on. Flashes when data is transmitted or received. 3 WIFI SECONDARY 4 WWAN SECONDARY WIFI PRIMARY 7 11-58VDC 1.3A MAX 8 MAIN AUX. 5 6 LAN3 SERIAL 0 LAN2 LAN1 LAN0 9 1. Primary Cellular (WWAN) Antenna Connector - This SMA female connector is used to connect the unit’s primary cellular antenna. 2. Secondary Wi-Fi (WLAN) Antenna Connector (Wi-Fi models only) - This SMA male connector is used to connect the unit’s secondary Wi-Fi antenna. 3. Secondary Cellular (WWAN) Antenna Connector (WR44-U and WR44-C models) - This SMA female connector is used to connect the unit’s secondary cellular antenna. It is highly recommended to use the secondary antenna for diversity. In most circumstances, dual antennas will provide improved signal strength thus better performance. 6. LED Status Indicator - LINK - Illuminates steady when a wireless data connection has been established. 4. Primary Wi-Fi (WLAN) Antenna Connector (Wi-Fi models only) - This SMA male connector is used to connect the unit’s primary Wi-Fi antenna. 7. LED Status Indicator - SIM - Illuminates steady when a valid SIM card is installed. 5. Power Cord Input - This socket is used to connect the unit to a power source. 8. LED Status Indicator - ACT - Flashes to indicate that data is being transferred over the wireless network. Note: The power supply has a twist-lock connector which can be secured by rotating it 90 degrees once installed into the TransPort unit. 9. LED Status Indicator - SIGNAL. a) WR44 - G, -E and -U models: signal strengths are as follows: • 0 LEDs illuminated: < -113 dBm (effectively no signal) • 1 LED illuminated: >= -112 dBm and = -86 dBm and = -70 dBm and = -115 dBm and = -103 dBm and = -93 dBm and Mobile > CDMA Provisioning. Sprint has two types of plans, Vision for standard Internet connections and DataLink for private IP plans: 1. Sprint Vision uses Automatic provisioning. There are three fields of information that may need to be populated in the Automatic screen. Check with Sprint for correct values (if required). 2. Sprint DataLink requires Manual provisioning. The required fields in the Web Interface vary based on plan and type of embedded modem. As noted above, always use MIP Profile 1 unless otherwise specified by your carrier or Digi Technical Support. Check with your carrier for information about the type of provisioning required and what, if any, data is required to be entered. For more information on configuring the unit, please refer to the Digi TransPort User Guide which is available at www.digi.com. 4.2.2  Cellular: GSM To configure the Wireless WAN/mobile interface on non-CDMA routers (GPRS/UMTS/HSPA), please refer to the Application Guide “QN02 - Configure the wireless WAN (PPP) interface” which can be found on the Digi Support site (http://www.digi.com/support/). It is also essential to configure a dead link detection mechanism for routers using a Wireless WAN/mobile interface (such as GPRS/HSDPA/CDMA). Please refer to the Application Guide “AN07 - Wireless - Wide Area Network (W-WAN) Problem Detection and Recovery” which can also be found on the Digi Support site (http:// www.digi.com/support/). Page 16 Page 17 TransPort® WR44 Installation Guide 4.3  Command Line Interface (CLI) TransPort® WR44 Installation Guide To stop the DHCP server from serving addresses, use the following command: In order to configure the unit serially, ensure that the unit is connected to a PC (as outlined in Step 5 on page 14 of the Installation section). Also, terminal emulation software (such as HyperTerminal) will be required. 4.3.1  CLI Notes Command DHCP 0 IPMIN X Description Removes the minimum IP address that will be server via DHCP, disabling the DHCP server • To view the current configuration settings, enter the command CONFIG C SHOW. As an example, to stop the DHCP sever from DHCP requests, enter the command DHCP 0 IPMIN !. The ! variable is used to remove a value or set it back to its default. • To save changes made to the unit, enter the command CONFIG 0 SAVE. To retain the DHCP server, but on a different subnet, the following parameters will need to be configured: • All entered commands will take effect immediately. 4.3.2  Communication Settings Step 1) Configure the following settings for the unit: COM Port: [select the appropriate port; typically COM1] Baud Rate: 11500 Data Bits: 8 Stop Bits: 1 Parity: No Parity Flow Control: None Command DHCP 0 IPMIN x.x.x.x DHCP 0 IPRANGE DHCP 0 GATEWAY x.x.x.x DHCP 0 MASK x.x.x.x DHCP 0 DNS Description Minimum IP address to assign, the start of the DHCP pool The number of IP addresses in the DHCP pool The IP gateway address the DHCP clients should use (normally this router’s LAN IP address) The subnet mask DHCP clients should use The DNS server DHCP clients should use For more information on CLI commands, visit http://www.digi.com/support/ and view the various reference manuals available. Step 2) Ensure the connection is active by entering the command AT. If the device is functioning properly, it will return the response OK. Step 3) Ensure the COM port is setup correctly by entering the command ATI5. 4.3.3  Network Settings To configure the unit with an IP address as part of an existing network, use the commands below. Note: The DHCP server will still operate unless it is disabled. Command Description ETH 0 IPADDR XXX.XXX.XX.XXX ETH 0 MASK XXX.XXX.XX.XXX Sets the Eth 0 IP address Sets the Eth 0 subnet mask As an example, to assign the IP address 192.168.10.254/24, the following commands would be entered: ETH 0 IPADDR 192.168.10.254 ETH 0 MASK 255.255.255.0 Note: When setting the mask to the above 255.255.255.0 value, it will not appear in the output of the CONFIG C SHOW command as it is a default value. Page 18 Page 19 TransPort® WR44 Installation Guide 5 Troubleshooting TransPort® WR44 Installation Guide 6 Specifications Specifications 5.1  Troubleshooting Resources Digi TransPort WR44 / WR44 R General Features: There are several resources available to you for support of your Digi product or resolving configuration difficulties at Digi’s Support site, http://www.digi.com/support/. Try these troubleshooting steps to eliminate your problem. After working through these steps and your problem is not solved, try the resources listed below. 1. Digi’s Support knowledge base: http://www.digi.com/support/kbase. Dimensions (L x W x H) 5.7” x 8.3” x 1.6” (145 mm x 210 mm x 40 mm) Weight 1.98 lb (0.9Kg) Other Standard dual SIM (SIM protection cover option); Conformal coating (option) RF Features: 2. Digi TransPort support documents: http://ftp1.digi.com/support/documentation/transport/technicalnotes.htm. GSM Models 3. If the knowledge base or support forums do not have the information you need, submit an Online Support Request via: http://www.digi.com/support/eservice/login.jsp?p=true. You will need to create a user account if one is not already set up. GPRS GPRS Class 10, Quadband 850/900/1800/1900 MHz EDGE GPRS Class 10/EDGE Class 10, Quadband 850/900/1800/1900 MHz HSDPA/HSUPA/UMTS 850/900/1900/2100 MHz with Rx Diversity When submitting a support request, please include a copy of the debug.txt file from the unit’s flash. This will greatly improve the quality of the initial response you receive. Without this file, it is often very difficult for the support team to provide accurate answers to your queries. For instructions on how to download the debug.txt file from the unit, view the online document “QN24 Extracting the debug.txt file from a Digi TransPort or Sarian router”. 5.2  Unable to open the Web Interface Ensure that the LAN cable is properly connected to the LAN port and that the “LAN” status indicator on the front of the unit is illuminated. If it is not, then there is a problem with either the LAN cable or the device it is connecting to. If the status indicator is illuminated, check that the PC can communicate with the unit. To do this, open the Command Prompt window on your PC and enter the command “ping 192.168.1.1”. If you do not get a response, then the problem could be one of the following: CDMA Models CDMA/EV-DO Rev A Dualband 800/1900 MHz with Rx Diversity; Optional multi-mode GSM/EVDO Gobi support; 450 MHz, 3.1 Mbps down / 1.8 Mbps up, R-UIM support Power Requirements: Power Input 11 - 58 VDC Power Supply 100 - 240 VAC 50/60 Hz with barrel connector, Optional Molex connector with bare wire leads Power Consumption 15W @ 12 VDC to WR44 Environmental: Operating Temperature WR44: 0° C to +60° C WR44 Extended Temp/WR44R: -40° C to +75° C; -20° C to +75° C (Wi-Fi models only) Reduced cellular performance may occur above +60° C The IP address of the unit has been changed from its default of 192.168.1.1. Use the Digi TransPort Connection Wizard (which can be downloaded from the Support area at Digi.com or the Digi Device Discovery Tool). It can usually discover the unit on a network as long as the unit’s firewall has not been enabled. Relative Humidity 20% to 95% (non-condensing) Ethernet Isolation 1.5 kV Serial Port Protection (ESD) 1.5 kV PC IP configuration. The PC’s LAN interface that is connected to the unit should be configured to “Obtain an IP address automatically”. If required, the Digi TransPort Connection Wizard can be used to configure the PC. Approvals: Mobile Certifications - GSM/ UMTS PTCRB, NAPRD.03, GCF-CC, R&TTE, EN 301 511 • Check the PC’s LAN connection and any LAN device (e.g. Ethernet switch) that is used to interconnect to the unit. Mobile Certifications - CDMA/ EV-DO CDG TIA/EIA-690, CDG TIA/EIA-98-E • Refresh the PC’s IP settings by opening a command window and enter “ipconfig /release” then “ipconfig / renew”. Wireless Carrier Certifications Certified by most major carriers. See www.digi.com for current listing. Safety UL 60950, CSA 22.2 No. 60950, EN60950 • ARP resolution. Clear the PC’s ARP cache with the command “arp –d *”, then retry the ping command. If you do get a response but are unable to view the Web Interface, then there is most likely a problem with your web browser configuration. Emissions / Immunity CE, FCC Part 15 Class B (FCC identifier GGL-R1902G), AS/NZS CISPR 22, EN55022 Class A Vehicle Related Certifications 2004/104/EC, 2005/49/EC, 2005/83/EC, 2006/28/EC, 72/245/EEC, ISO7637-2 Class C • • 5.3  Unable to log in to the Web Interface Access to the unit can be achieved via any of the asynchronous serial ports. Connect your PC to the unit using a “straight through” RS232 serial cable. This will allow you to change the configuration via the Command Line Interface (CLI). Please refer to the Digi TransPort User Guide for information on how to use the CLI. The User Guide can be downloaded from the Digi Support site. If you have further questions about your product please contact Digi Technical Support (see page 2 for contact information). Page 20 Page 21 TransPort® WR44 Installation Guide 7 Accessories TransPort® WR44 Installation Guide Antennas - Cellular AC Power Supplies North America (NA) 76000823 International (Intl.) 76000823 NA - Extended Temp. 76000790 Intl. - Extended Temp. 76000789 DC Power Cords Barrel Plug to Bare Wire 76000854 Barrel Plug to 12V Auto Power Outlet 76000861 4-pin to 12V Auto Power Outlet 76000863 4-pin to Bare Wire 76000774 Mounting Brackets DIN Rail 76000777 Wallmount 76000778 Rackmount 76000840 Adapters RJ45 to DB9 Female - 6’ 76000855 RJ45 to DB25 Male - 6’ 76000856 RJ45 to DB25 Female - 6’ 76000857 Cables RJ45 to RJ45 - 0.5m 76000825 RJ45 to RJ45 - 2m 76000826 RJ45 to RJ45 Crossover - 2m 76000827 RJ45 to RJ45 - 12’ 76000828 RJ45 to RJ45 Crossover - 12’ 76000829 SMA Male to SMA Female - 5m 76000830 SMA Male to SMA Female - 10m 76000831 SMA Male to SMA Female - 15m 76000832 DB9 Female to DB9 Male - 6’ 76000858 Direct Mount, Quad Band, 2dBi 76002050 Direct Mount, Penta Band, 2dBi 76002052 Direct Mount, Dual Band, 3dBi DC-ANT-DBDP3 Magnet Mount, Penta Band, 2.5dBi 76002051 Magnet Mount, Dual Band, 4.0dBi DC-ANT-DBHG Glass Mount, Quad Band, 1.5dBi 76000844 Glass Mount, Penta Band, 0dBd 76000845 Surface/Marine Mount, Quad Band, 0dBi 2.15dBi 76000864 Surface/Through-hole Mount, Quad Band, 0dBd 76000846 Surface/Through-hole Mount, Quad Band, 3.15dBi 76000847 Antennas – Cellular/Wi-Fi Combo Surface/Through-hole Mount, Penta Band / 2450 Band, 0 - 2dBi 76000843 Antennas – Wi-Fi Direct Mount, 2450/5300Mhz CPTS-ANT-HG Table-top Mount, 2450Mhz DC-ANT-24DT Direct Mount, 2450Mhz, 7.8dBi DC-ANT-24DP Antennas - GPS Magnet Mount, 1575Mhz, 28db 76000842 Surface/Through-hole 1575Mhz, 25db 76000841 Mount, Antenna Mounting Brackets L-shaped wallmount, 16.5mm hole 76000850 L-shaped wallmount, 12mm hole Compatibility: 76000843, 76000841 76000851 L-shaped wallmount, 20mm hole Compatibility: 76000847 76000857 SIM Slot Cover Plates 10-pack 76000785 10-pack Starter Kit 76000779 Torx Driver Tool 76000853 Page 22 Page 23 TransPort® WR44 Installation Guide TransPort® WR44 Installation Guide Declaration of Conformity EC Declaration Of Conformity EC Declaration Of Conformity We, of Manufacturer's Name: Digi International Manufacturer's Address: 11001 Bren Road East Minnetonka, MN 55343 Part Number WR44-X1X2-ZYY-AA Where X1 can be: 00, 01, C0, C1, C2, C5, C8, E1, U0, U1, U2, U3, U4, U5 Where X2 can be: 00, A1, A3, G1, I1, I3, P1, P3, S1, T1, T2 Where Z can be: D or W Where YY can be: E1, E2, E3, E5, S1 S2, S3, S5, V1, V2, V3, V5, A1, A2, A3, A5 or any numeric value Where AA can be: SA, SB, SD, SF, SU, SN, SW, SL, RA, RB, XA, XB, XD, XF, XH, XG, XJ, XK declare under our sole responsibility that the product: Product Name: TransPort WR44 Model Numbers: Reference product list to which this declaration relates are in conformity with the essential requirements and other relevant requirements of the Directive 2004/108/EC (EMC), Directive 2006/95/EC (LVD) and Council Directive 1999/5/EC R&TTE. EMC: (article 3.1b) EN55022:2006 + A1:2007 EN55024:1998 + A1:2001 + A2:2003 EN61000-3-2:2006 EN61000-3-3:1995 + A1:2001 + A2:2005 EN301489-7:v1.2.1 EN301489-17:v2.1.1 Safety: (article 3.1a) EN60950-1:2006+A11:2009 Minnesota, USA, 16 November, 2010 (Place and date of issue) European Representative: Product Disposal Instructions Authorised signature for and on behalf of Digi International Inc. Joel Young, VP, Engineering Andreas Burghart Digi International GmbH Branch Breisach Kueferstr. 8, 79206 Breisach, Germany Telephone: +49-7667-908-124 mark of authorized person) The WEEE (Waste Electrical and Electronic Equipment: 2002/96/EC) directive has been introduced to ensure that electrical/ electronic products are recycled using the best available recovery techniques to minimize the impact on the environment. This product contains high quality materials and components which can be recycled. At the end of its life this product MUST NOT be mixed with other commercial waste for disposal. Check with the terms and conditions of your supplier for disposal information. Digi International Ltd WEEE Registration number: WEE/HF1515VU Page 24 Page 25 Copyright © 2011 Digi International Inc. All rights reserved. Digi, Digi International, the Digi logo, a Digi International Company, the Digi web site, Digi Remote Manager, Digi TransPort, Digi TransPort WR, and Digi TransPort WR44 are trademarks or registered trademarks of Digi International, Inc. in the United States and other countries worldwide. All other trademarks are the property of their respective owners. Information in this document is subject to change without notice and does not represent a commitment on the part of Digi International. Digi provides this document “as is,” without warranty of any kind, either expressed or implied, including, but improvements and/or changes in this manual or in the product(s) and/or the program(s) described in this manual at any time. This product could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes may be incorporated in new editions of the publication. No part of this document covered by copyright may be reproduced or copied in any form or by any means graphic, electronic, or mechanical, including photocopying, recording, taping, or information and retrieval systems without written permission of Digi International. Digi International 11001 Bren Road East Minnetonka, MN 55343 952-912-3444 or 877-912-3444 (1P):90033933-88 D Mouser Electronics Authorized Distributor Click to View Pricing, Inventory, Delivery & Lifecycle Information: Digi International: 76000778 76000777 76000785 76000855 76000854 76000856 76000774 76000779 76000790 76000789 76000860 76000861 76000863 76000823